Loading ...
Loading ...
Loading ...
www.reconyx.com 12
Troubleshooting
No Photos Sent: If after setting up your account and programming your camera, it
does not send you any photos:
• Check to be sure you have adequate signal strength using the “Check Cellular”
option onboard the camera.
• Make sure that your account is setup properly through the Reconyx
®
Connect
TM
app. New accounts can take up to 2 hours to be active.
Poor Signal Strength: If you are getting inconsistent results it is most likely due to
poor signal in the location where the camera has been deployed. Try to relocate the
camera to another location. Sometimes moving the camera just a few feet can make
a significant difference in signal strength. You can check the signal strength by going
to “Camera Details” in the Reconyx
®
Connect
TM
app.
Other Questions: If you have followed all the steps in this guide and are still having
trouble, please call our Technical Support team at (866) 493-6064.
Or send an email to [email protected].
Loading ...
Loading ...
Loading ...