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9 ©RECONYX, Inc.
On Camera Error Messages
When using the camera, or when selecting the “Check Cellular” option, there are a
few error messages that the camera may report on the LCD display. Including:
SIM ERROR
NO SERVICE
NO SIGNAL
NO DATA SERVICE
ACCOUNT ERROR
COULD NOT PAIR
AUTH ERROR
ERR: ##
= Sim missing, or locked from carrier with pin
= Bad APN, Incorrect carrier, or cannot connect to a tower
= signal is bad, or no 3G/4G available
= Account, or APN issue, or server is down
= No security token, or picture limit reached
= Account error (CANCELED, EXPIRED, TIMEOUT)
= Login issue (Username or Password)
= Modem error codes
NOTE: “Bad APN" could also mean that the incorrect carrier was selected and
does not match your SIM
Sending Pictures
When the camera is triggered it will take the number of photos specified in the trigger
settings. Once the sequence is finished the camera will then send the photos.
Mobile Optimized photos will be transmitted to the RECONYX
®
Connect
TM
app. If you
would like the HD/full resolution photo you can request them within the app.
NOTE: Full resolution photos are always saved locally on the SD card.
NOTE: The HL2XC (License Plate Camera) will send full resolution photos by
default.
NOTE: Full Resolution Photos count as 10 photos toward monthly limit
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