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20ninjakitchen.com19
1-877-646-5288
There’s sediment in my coee�
•
If using a permanent filter, the sediment at the bottom of the brewed coee may be due to using finely
ground coee�
•
To reduce the amount of sediment in the brewed coee, use a slightly coarser grind or use a paper filter�
Coee is too weak�
• For stronger coee, use the Rich brew setting� For an even bolder flavor, you can add more coee
grounds to the filter�
Coee is too strong�
• For milder coee, use the Classic brew setting� For an even milder flavor, use fewer coee grounds in
the filter�
Brew cycle is too slow�
• Depending on your settings, your brew time will vary from around 4 minutes to 10 minutes�
Full carafe sizes and Rich brews will take longer to brew than single-serve and Classic brews�
Cup or travel mug overflowed�
• Ensure you are using at least a 12 oz� cup for the Cup size, 14 oz� cup for the XL Cup size,
16 oz� travel mug for the Travel Mug size, and 20 oz� travel mug for the XL Multi-Serve size�
Brew basket overflowed�
• The bottom of the filter holder may be clogged� This can happen with finely ground coee or
too many coee grinds in the brew basket� Medium-ground coee is recommended� Refer to the
Measuring Your Coee Grounds chart on page 10�
• Using both the permanent filter and a paper filter can cause grounds to clog and water to back up
in the brew basket� Use only the permanent filter or paper filter�
• Decaf coee grounds absorb water dierently, use fewer scoops when using decaf grounds�
There’s water left in the reservoir�
• The water reservoir markings are minimum fill lines that indicate the amount of water needed for
that brew size� However, all brew styles use dierent amounts of water to create the proper flavor
and concentration� It is normal for water to be left in the reservoir after a brew to prevent the
brewer from running out of water�
Coee maker is leaking�
• After removing the water reservoir, there may be a small amount of water in the reservoir valve� This
can be easily removed with a dry cloth�
• If the leak is coming from the bottom of the brew basket, make sure all parts are assembled
correctly and securely, and the drip stop is closed�
• If the leak is coming from the bottom of the coee maker, call Customer Service at
1-877-646-5288�
CLEAN light is on�
• Run a clean cycle� If you have recently completed a clean cycle, you may need to run a second cycle
to remove additional mineral buildup that occurs naturally over time�
CLOCK DISPLAY MESSAGES:
• “Add Wtr” The system does not have enough water in the reservoir to complete your brew�
Add fresh water to the reservoir, then press your selected brew style to resume the brew�
• “CLn” The system has detected that a clean cycle needs be run immediately to remove calcium
scale buildup in the boiler� See ‘Cleaning & Descaling’ for instructions�
• “StOP” A brew cycle was canceled�
ERROR MESSAGES
• “Er” If the clock displays “Er” and then a number (ex� “Er 03”), contact Customer Service at
1-877-646-5288�
NOTE: We DO NOT recommend using a paper filter in conjunction with the permanent filter, as
clogging and backing up of water and/or coee in the filter basket can occur�
TROUBLESHOOTING GUIDE
To order additional parts and accessories, visit ninjaaccessories�com�
Please visit registeryourninja�com or call 1-877-646-5288 to register your new Ninja
®
product within ten (10) days of purchase� You will be asked to provide the store name, date
of purchase, and model number along with your name and address�
The registration will enable us to contact you in the unlikely event of a product safety
notification� By registering, you acknowledge you have read and understood the
instructions for use and warnings set forth in the accompanying instructions�
REPLACEMENT PARTS
PRODUCT REGISTRATION
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