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Action Yes No
Step 6
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the print still too light?
Go to step 7. The problem is
solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact
customer
support.
The problem is
solved.
Repeating defects appear on prints
Action Yes No
Step 1
a Replace the imaging unit if the distance between the defects is
equal to any of the following:
• 47.8 mm (1.88 in.)
• 96.8 mm (3.81 in.)
• 28.5 mm (1.12 in.)
b Resend the print job.
Do repeating defects still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Replace the fuser if the distance between the defects is equal
to either of the following:
• 94.25 mm (3.71 in.)
• 95.2 mm (3.75 in.)
b Resend the print job.
Do repeating defects still appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 311
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