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14 15
TROUBLESHOOTING (CONTINUED)
Problem Possible Cause Solution
Tank and Base are slimy Need to clean See Caring for
your Humidifier
Odor coming from Grill Filter needs to be replaced Replace with Honeywell
HFT600 replacement
wicking filter
Water drips on floor
when removing filter
Saturated wicking filter
removed too quickly
Remove Filter Cartridge slowly
to allow excess water to drain
Fan is running but water
level is not going down
Filter is clogged with
mineral deposits
Replace with Honeywell
HFT600 replacement
wicking filter
Relative humidity level in
room is too high
If running humidifier in closed
room, open doors to ventilate
TROUBLESHOOTING
Problem Possible Cause Solution
Humidifier shuts off
Set Humidity level has been
reached
Water Tank is empty
Timer has expired
(HEV620 only)
Increase Moisture Output
setting. See Using your
Humidifier section
Fill the Tank with Water
Turn on humidifier by
pressing the Power button.
Set Moisture Output and
Humidity Control. See
Using your Humidifier.
Water is not draining
into Reservoir
Float Paddle not installed
correctly
Plunger is stuck
See Float Paddle Installation
instructions in Setting Up
Your Humidifier
Push and release Plunger to
be sure it is moving freely
Water leaking from
Base or Reservoir
Float Paddle is not
installed correctly
Plunger is damaged
Plunger is sticking
Plunger may have foreign
material stuck under the
Tank Gasket
Tank is cracked
See Float Paddle Installation
instructions in Setting Up
Your Humidifier
Contact Consumer Relations
Push and release Plunger to
be sure it is moving freely
At sink, push and release
Plunger system so water
may flow.
Inspect tank for damage;
contact Consumer Relations
If your humidifier is not working properly, refer to the following:
For additional troubleshooting help, call Consumer Relations at 800-477-0457.
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