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12
PROBLEM
SOLUTION
The control panel
functions do not
work.
1.
Make sure the Power Switch on the control panel is turned on before operation.
2.
Make sure you have reconnected the data cable which was pulled out when you
removed the glass frame.
3.
If the problem is still not solved, please contact us via Amazon Message or call
customer service number: 213-4467172 and/or 661-4358826.
Sudden power
outage during the
heating process.
1.
Don’t cover the air outlet.
2.
Unplug the unit, and wait for 15 minutes and try to open it again.
3.
If the problem is still not solved, please contact us via Amazon Message or call
customer service number:
213-4467172 and/or 661-4358826
.
The appliance does
not
blow hot air
when it turns on and
off.
This is normal. The fans blow cool air while the appliance gradually heats up. The fans
blow after the appliance is turned off to prevent overheating.
The heater doesn’t
turn on.
1.There’s no power.
Check if the POWER indicator on the control panel is
on to make sure the appliance is powered up.
2. Circuit breaker has been
tripped.
Too many appliances are on this circuit. Make sure
that the electrical supply for this unit is an
independent
circuit.
3.He
ater is unplugged from wall
outlet.
Make sure the power cord is plugged into a
functioning and properly grounded 15 Amp 120V AC
electrical outlet.
4. Power cord or power plug is
damaged.
Contact a qualified electrician to replace the power
cord.
5. Power outlet for power plug
prong is loose.
Check the power outlet and replace it with a new one.
6. Loose wiring.
Contact a qualified electrician to check all wiring for
loose connections.
The heater is on, but
no flame or low flame
intensity.
1.Heater switch is on, but the
flame is not on.
Long press the “DIMMER” button for 6 seconds, and
the appliance will go into sleep mode: all the lights are
off, but the heating function goes on.
Long-
press again (>6 sec.) to restore the appliance to
the normal mode.
2. Flame Adjusting knob is at
a
low setting.
Turn the knob to the maximum setting.
3. Loose wiring.
Contact a qualified electrician to check all wiring for
loose connections.
5.0 TROUBLE SHOOTING GUIDE
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