Samsung UN60KU6000HXPA 60" UHD 4K Flat Smart TV KU6000 Series 6

User Manual - Page 8

For UN60KU6000HXPA.

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English - 8
Troubleshooting and Maintenance
Troubleshooting


and click on Support, or contact the call center listed on the back cover of this manual.
N This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however,
a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
N To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto Update functions on

> Settings > Support > Software Update > Update now or Auto Update).
The TV won’t turn on.
 Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
 Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.
 Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns

There is no picture/video/sound or distorted picture/video/sound from an external device or
Weak or No Signal” displayed on TV or cannot nd channel.
 Make sure the connection to the device is correct and that all cables are fully inserted.
 Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
 
> Source).
 Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. (
> Settings > Support >
Self Diagnosis > Start Sound Test or Start Picture Test).
 
it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
 If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (
> Settings >
Broadcasting > Auto Tuning).
The remote control does not work.
 

 
 Try pointing the remote directly at the TV from 1.5~1.8 m away.
 If your TV came with a Remote Control (Bluetooth Remote), make sure to pair the remote to the TV. (Please refer to the

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
 
SAMSUNG TV code.
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