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1514
14 15
Your MR. COFFEE
®
Espresso, Latte & Cappuccino Maker has been carefully designed to give
you many years of trouble-free service. In the unlikely event that your new espresso machine
does not operate satisfactorily, please review the following potential problems and try the steps
recommended BEFORE you call Mr. Coffee Service Center.
PROBLEMS, CAUSES & SOLUTIONS
Problem Possible Cause Solution
Milk is not foamy
after frothing
• Not enough water in water
reservoir to steam
• Milk is not cold
• Using whole milk
• Follow the “How to Froth” instructions paying
close attention to the water measurements
• Use cold milk to froth
• For best results, use 2% or skim milk
Coffee comes out
around the edge
of the portafilter
• Portafilter not rotated to lock
position
• Coffee grounds around edge
of filter
• Too much coffee in the filter
• Rotate portafilter to lock position
• Wipe off excess grounds from rim of
portafilter
• Put less coffee in the filter
Portafilter changed
color
• Dishwasher • It is still safe to use. We do not
recommend putting it in the dishwasher
Milk sucked in the
machine through
the frothing wand
• Not enough water to froth /
steam in the water reservoir
• You should hear the steam coming out. If it
is silent, remove the frothing wand from the
milk. Then, follow frothing instructions on
pages 8 & 9
Problem Possible Cause Solution
Unable to steam • Water reservoir is empty
• Unit is not turned on
• Frothing wand is clogged
• Fill water reservoir with 2 oz (the steam icon
on the fill cup) of water and pour into water
reservoir
• Plug in power cord and slowly turn control
knob to Steam position
• Remove frothing wand cover and check
if metal frothing wand is clogged with a
needle or paper clip. Then, follow cleaning
instructions on page 11
Coffee does
not come out
• No water in water reservoir
• Coffee grind is too fine
• Too much coffee in the filter
• Appliance not turned on or
plugged in
• Coffee has been tamped /
compressed too much
• Add water to water reservoir
• Grind coffee less fine
• Fill portafilter following instructions on
page 8
• Plug in power cord
• Refill portafilter with espresso ground coffee
and GENTLY tamp
Coffee comes out
too quickly
• Coffee is ground too coarse
• Not enough coffee in the
portafilter
• Use a finer grind of espresso coffee
• Follow How to Brew Espresso instructions
carefully paying close attention to
measurements for coffee
Do you still have questions? You can call us toll-free at the MR. COFFEE
®
Consumer Service
Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com.
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