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www.anceltech.com
ANCEL
Q: There is no power in the VCl dongle after connecting to the vehicle's DLC port.
Passible reasons
Solution
Poor contact of vehicle's DLC port
Plug out the VCl dongle, and then plug it in again
Too low voltage of the vehicle battery
· Recharge the vehicle battery.
·Replace the vehicle battery if it is damaged
Damage of the VCl dongle
Contact ANCEL after-sales service to get support
Q: The tablet cannot establish a connection with the VCl dongle.
Passible reasons
Solution
Poor contact of the VCl dongle
Plug out the VCl dongle, and then plug it in again
· Perform the VCl Bluetooth pairing again
The firmware is damaged
Enter the settings and tap "Fix Connector Firmware/
System" to fix the firmware
Q: How about non-standard OBDII VCl connector
A: There is a several non-standard adapters in the box, Follow the instructions to connect.
Q: Communication error with vehicle ECU?
A: Please confirm:
Whether the VCl is correctly connected and whether the vehicle ignition switch is ON.
If all are normal, send vehicle production year, model and VIN number by Feedback feature.
Q: Failed to enter into vehicle ECU system?
A: Please confirm:
Whether the vehicle is equipped with the system,whether the VCl is correctly connected, and whether
the vehicle ignition switch is ON.
Q: What to do if the connector is missing
A: Contact ANCEL after-sales service or regional sales.
Q: The downloaded diagnostic software is inconsistent with the serial number
A: There are several connectors registered under the equipment account, and the serial number of right
connector has not been selected.
Enter the settings-[VCl] and select the right serial number of connector. Delete the software with
problems, then enter the upgrade center to download the diagnostic software again.
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