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ANCEL
www.anceltech.com
Q: Why can't log in?
Passible reasons
Solution
The equipment isn't connected
Please make sure the network is connected
The user name or password is
incorrect
Check the user name and password
Contact ANCEL after-sales service or regional sales to
etrieve the user name and password
Server problem
Server maintenance, please try again later
Q:Why can't activate the equipment?
Passible reasons
Solution
The equipment isn't connected
Make sure the network is connected
The serial number and activation code
are inputted wrong
Check the serial number and activation code and make
sure they are correct (Serial number 12 digits, activation
code 8 digits).
The activation code is invalid
Contact ANCEL after-sales service or regional sales
Notes that the configuration is empty
Contact ANCEL after-sales service or regional sales
Q: Notes: the equipment is not activated during update software ?
Passible reasons
Solution
The VCl connector may not be
activated during registration
Use the serial number and activation code to activate the
connector
Steps are as follows: Click [Settings]->[Activate VCl]
Enter the correct serial number and activation code in the
interface, and click [Activate].
Q: Software upgrade failed.
Passible reasons
Solution
The equipment is not connected to the
Internet
Check its network connection
The user name or password is wrong
The equipment has not enough
memory
Check the user name and password
Uninstall irrelevant applications and delete uncommonly
used vehicle software(enter setting -> diagnostic
software clear -> remove software to operate)
Server problem
Server maintenance, please try again later
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