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11 Trouble-shooting
11 Trouble-shooting
You may be able to trouble-shoot the following malfunctions yourself. If not, note down
the error message in full (message, F and E numbers) and call Customer Services.
11.1 Error messages
Display Possible cause Solution
A2
Check water outlet
▪ The foreign body trap is
clogged.
▪ The drain pump is
blocked.
▪ The drain hose is bent
or kinked.
▪ The outlet or drain trap
is clogged.
▸ Check cause (see page 29).
▸ Touch the button.
▸ Restart the programme.
A3
Clean foreign
body trap
▪ The foreign body trap is
clogged.
▪ The circulation nozzle is
clogged.
▸ Check cause (see page 29).
▸ Touch the button.
▸ Restart the programme.
A5
Spin stop:
Unbalanced load
▪ Large items are un-
evenly distributed in the
washing drum.
▸ Wash large and small items to-
gether.
▪ Pillows or similar items
in the wash.
▸ Remove the pillows.
▸ Spin the washing again.
▸ Spin the pillows separately.
▪ Wash items are tangled. ▸ Separate the wash items.
▸ Fasten duvet covers and pillow
cases.
▸ Spin the washing again.
A6
Check foreign
body trap
▪ The foreign body trap is
missing or is not sitting
correctly.
▸ Check cause (see page 29).
▸ Touch the button.
▸ Restart the programme.
A9
Check water inlet
▪ The water tap is turned
off.
▪ The water inlet filter is
clogged.
▪ Water supply is interrup-
ted.
▪ Water pressure is too
low.
▸ Clean water inlet filter or restore wa-
ter supply (see page 27).
▸ Touch the button.
▸ Restart the programme.
F6/E77
see instructions
SN XXXXX XXXXXX
▪ Anti-leak protection was
triggered.
▸ Turn off water tap.
▸ Note down error message in full and
appliance's SN.
▸ Touch the button.
▸ Call Customer Services.
31
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