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23
Troubleshooting
For further support, please visit www.blueair.com/customer-support
Trouble Possible cause Action
The air purifier does not work. The power cable is not connected to
the power supply.
Connect the power cable to the
power supply.
The filter door is not closed on the air
purifier.
Gently close the filter door
completely.
The connection is not working. The Wi-Fi does not meet the
requirements of the device.
Contact Blueair customer service.
The Blueair app does not have an
updated version or have a temporary
bug.
Check for updates.
The Blueair app has user account
issues.
Contact Blueair customer service.
The air purifier is indicating that no
data is available.
The sensor values are updating. Wait 30 seconds for update.
Disconnect the power cable from the
wall outlet and wait approximately
five seconds before reconnecting the
power cable.
The filter indicator is blinking on
the control panel and/or the air
purifier has reduced airflow speed
/or a filter warning is indicated on
the screen.
The main filter, or an original Blueair
filter, is not detected.
Insert a main filter and/or check it is
inserted properly in the air purifier.
Change to an original Blueair filter.
The buttons on the control panel
are blinking when pressed or
the display indicates Child lock (not
on all models).
The Child lock function is activated. Turn o Child lock in the Blueair app.
The air purifier have lost Wi-Fi
connection and Child lock is
activated in the app.
- Disconnect the power cable from the
wall outlet and wait approximately
five seconds before reconnecting the
power cable.
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