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16
TROUBLESHOOTING
Problem
Possible Causes
Solution
The unit does
not cool.
There is insufficient
water in the tank.
Check the water level
in the tank and make
sure there is enough
water.
The water pump is
not lowered all the
way to the bottom.
Check the water pump
to make sure it is
lowered all the way to
the bottom, then press
the evaporative cooling
button.
The evaporative
cooling button was
not pressed.
Press the evaporative
cooling button.
The pump is
defective.
Contact customer
service if there is an
issue with the water
pump.
The unit does
not cool on
high speed.
The cooling pad is
not sufficiently
saturated with
water.
The cooling pad will be
fully soaked after the
unit runs for 10
minutes.
The empty
tank indicator
turns on when
there is still
enough water
in the tank.
There is an issue
with the water
pump’s sensor.
Clean the water pump
by wiping it down with
a damp cloth or try
rinsing it with a water
and vinegar solution.
The water
tank is
leaking.
The water tank is
damaged.
Contact customer
service if there is an
issue with the water
tank.
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