FlexWash™
User manual
WV16M9945K*
FlexWash_DC68-03768L-00_EN.indd 1 2017-09-13 2:26:05
Contents
English2
Contents
Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Installation cautions 8
Critical usage warnings 9
Usage cautions 11
Critical cleaning warnings 14
Installation 15
Unpacking your washer 15
What’s included 16
Installation requirements 18
Step-by-step installation 21
Environment 31
Before you start 32
Initial settings 32
Laundry guidelines 32
Guide to cleaning agents 35
Operations 40
Upper washer 40
Lower washer 42
Simple steps to start 46
Samsung Smart Home 48
Special features 50
Maintenance 54
General considerations 54
Upper washer 58
Lower washer 60
FlexWash_DC68-03768L-00_EN.indd 2 2017-09-13 2:26:05
Safety information
English4
Safety information
Congratulations on your new Samsung washer. This manual contains important
information on the installation, use and care of your appliance. Please take some time to
read this manual to take full advantage of your washer’s many benets and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the
manual in a safe location close to the appliance for future reference. Use this appliance
only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution, and care when installing, maintaining and operating your washer.
Because the following operating instructions cover various models, the characteristics of
your washer may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest
service center or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or
property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
CAUTION
To reduce the risk of re or explosion, follow these basic precautions.
NOTE
Indicates that a risk of personal injury or material damage exists.
Read the instructions
FlexWash_DC68-03768L-00_EN.indd 4 2017-09-13 2:26:06
Safety information
English 5
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist.
To safely operate this appliance, familiarize yourself with its operation and exercise care
when using it.
Important safety precautions
WARNING
To reduce the risk of re, electric shock, or injury to persons
when using your appliance, follow basic precautions, including the
following:
1. This appliance is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play with
the appliance.
FlexWash_DC68-03768L-00_EN.indd 5 2017-09-13 2:26:06
Safety information
Safety information
English6
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be used and
old hose-sets should not be reused.
6. For appliances with ventilation openings in the base, a carpet must
not obstruct the openings.
7. For use in Europe: Children of less than 3 years should be kept
away unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied through
an external switching device, such as a timer, or connected to a
circuit that is regularly switched on and off by the utility..
FlexWash_DC68-03768L-00_EN.indd 6 2017-09-13 2:26:06
Safety information
English 7
Critical installation warnings
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances, using a power strip, or extending the
power cord may result in electric shock or re.
• Ensure that the voltage, frequency, and current supplied to the washer matches those
listed in the product specications. Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket rmly.
Have this appliance installed by a qualied technician or service company.
• Failing to do so may result in electric shock, re, an explosion, problems with the
product, or injury.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket so that the cord is running towards the oor.
• If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a plastic bag over his or her head, he or she can suffocate.
If the appliance, power plug, or power cord is damaged, contact your nearest Samsung
service center for service.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure that
the socket is in accord with local and national regulations.
FlexWash_DC68-03768L-00_EN.indd 7 2017-09-13 2:26:06
Safety information
Safety information
English8
Do not install this appliance near a heater or any ammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or re.
Do not use an electric transformer to power the washer.
• This may result in electric shock or re.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
Do not pull or bend the power cord excessively.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by pulling the plug.
• Failure to do so may result in electric shock or re.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Install your appliance on a solid, level oor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
FlexWash_DC68-03768L-00_EN.indd 8 2017-09-13 2:26:06
Safety information
English 9
Critical usage warnings
WARNING
If the appliance is ooded, turn off the water and power supplies immediately and contact
your nearest Samsung service center.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your nearest Samsung service center.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate the room
immediately without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan. Do not turn on a light.
• A spark may result in an explosion or re.
Do not let children play in or on the washer. In addition, when disposing of the appliance,
remove the washer door lever.
• Children can suffocate to death if trapped inside the product.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washer before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol
or other ammable or explosive substances in the washer.
• This may result in electric shock, re, or an explosion.
Do not open the washer door by force while it is operating (high-temperature washing/
drying/spinning).
• Water owing out of the washer may result in burns or cause the oor to be slippery.
This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washer while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not operate the appliance with wet hands.
• This may result in electric shock.
FlexWash_DC68-03768L-00_EN.indd 9 2017-09-13 2:26:06
Safety information
Safety information
English10
Do not turn the appliance off by unplugging the power plug while an operation is in
progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or re.
Do not let children or the inrm use this washer without proper supervision. Do not let
children climb in or onto the appliance.
• This may result in electric shock, burns, or injury.
Do not insert your hand or a metal object under the washer while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and
pull it straight out of the outlet.
• Damage to the power cord may cause a short-circuit, re, and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• If the appliance needs to be repaired or reinstalled, contact your nearest Samsung
service center.
• Failure to do so may result in electric shock, re, problems with the product, or injury.
If the water supply hose comes loose from the faucet and oods the appliance, unplug the
power plug.
• Failure to do so may result in electric shock or re.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
If any foreign substance enters the appliance, unplug the power plug and contact your
nearest Samsung service center.
• This may result in electric shock or re.
Do not let children (or pets) play in or on your washer. The washer door does not open
easily from the inside and children may be seriously injured if trapped inside.
FlexWash_DC68-03768L-00_EN.indd 10 2017-09-13 2:26:06
Safety information
English 11
Usage cautions
CAUTION
If the washer is contaminated by a foreign substance such as detergent, dirt, food waste,
etc., unplug the power plug and clean the washer using a damp, soft cloth.
• Failure to do so may result in discoloration, deformation, damage, or rust.
The front glass (or lid) may be broken by a strong impact. Take care when using the
washer.
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the faucet
slowly.
Open the faucet slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product
part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washer is used when it is ooded because of a draining problem, it may result in
electric shock or re.
Insert the laundry into the washer completely so that the laundry does not get caught in
the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the
washer, or result in a water leak.
Turn the water supply off when the washer is not being used.
• Ensure that the water supply hose connectors are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Open the faucet and check if the water supply hose connectors are rmly tightened and
that there are no water leaks before using the product.
• If the connectors on the water supply hoses are loose, it may result in a water leak.
FlexWash_DC68-03768L-00_EN.indd 11 2017-09-13 2:26:06
Safety information
Safety information
English12
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as product misuse. If the product is used
for business purposes, the product will not be covered by the standard warranty provided
by Samsung and no responsibility can be attributed to Samsung for malfunctions or
damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, re, or problems
with the product.
Do not place objects that generate electromagnetic elds near the washer.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the
water.
• This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has
a special cycle for washing these items.
For waterproof fabrics, only use the WATERPROOF cycle. Do not use other cycles for
waterproof fabrics (WATERPROOF cycle-featured models only).
(*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers,
sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washer mark is on the care label. This may
result in injury or damage to the washer, walls, oor, or clothing due to abnormal
vibrations.
• Do not wash throw rugs or doormats with rubber backing in the washer. The rubber
backing may come off and stick to inside the drum, and this may result in a malfunction
such as a drainage error.
Do not operate the washer when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
FlexWash_DC68-03768L-00_EN.indd 12 2017-09-13 2:26:06
Safety information
English 13
• Do not use the liquid detergent container (on applicable models only) for powdered
detergent. Remove the container and put powdered detergent directly into the Main
wash compartment.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washer.
• This may result in damage to the washer, or injury and death in the case of pets due to
abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare
shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins or hair pins in the drum for long periods of
time. Do not leave bleach in the drum for long periods of time.
• Doing either may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent in the washer and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the
oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washer.
Do not use natural hand-washing soap in the washer.
• If it hardens and accumulates inside the washer, it may result in problems with the
product, discoloration, rust, or bad odors.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
• Place smaller items, such as lace socks and lingerie in the washing net.
Do not use hardened detergent.
• If it accumulates inside the washer, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause
extensive damage to the washer.
FlexWash_DC68-03768L-00_EN.indd 13 2017-09-13 2:26:06
Safety information
Safety information
English14
Do not wash clothing with large buckles, buttons, or other heavy metal objects in the
washer.
Sort the laundry by color on the basis of its colorfastness and select the recommended
cycle, water temperature, and additional functions.
• Failure to do this may result in discoloration or fabric damage.
Take care that children’s ngers are not caught in the door when you close it.
• Failure to do so may result in injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner, or alcohol to clean the appliance.
• This may result in discoloration, deformation, damage, electric shock, or re.
Before cleaning the washer or performing maintenance, unplug it from the wall socket.
• Failure to do so may result in electric shock or re.
FlexWash_DC68-03768L-00_EN.indd 14 2017-09-13 2:26:06
Installation
English 15
Installation
Follow these instructions carefully to ensure proper installation of the washer and to
prevent accidents when doing laundry.
WARNING
Control board, heat sink, motor, inlet valve, and pump are intentionally not grounded and
may present a risk of electric shock only during servicing.
Unpacking your washer
Unpack your washer and inspect it for shipping damage. Make sure you have received
all the items shown below. If your washer was damaged during shipping, or you do not
have all of the items, contact a local Samsung service center. To prevent personal injury or
strain, wear protective gloves whenever lifting or carrying the unit.
WARNING
Packing materials can be dangerous to children; Keep all packing material (plastic bags,
polystyrene, etc.) well out of children’s reach.
CAUTION
When unpacking the washer, a 2 person
collaboration is needed. To remove the
cushion bottom of the packing materials,
do not tip the washer over on its front.
When you lay the washer down to remove
the carton base, protect the sides of the
washer and lay it down carefully. Never
lay your washer on its back or front.
CAUTION
Do not yank out or remove the sealing
of the inner door. This may cause a leak
during the washing process.
FlexWash_DC68-03768L-00_EN.indd 15 2017-09-13 2:26:07
Installation
Installation
English16
What’s included
Make sure all the parts are included in the product package. If you have a question about
the washer or the parts, contact a local Samsung customer center or your retailer.
11
09
07
08
10
12
13
14
01
03
04
02
05
15
16
06
01 Lower detergent
compartment
02 Tub 03 Front door
04 Drum 05 Filter cover 06 Add Door
07 Top door 08 Protective cover (inner) 09 Lint lter
10 Upper detergent
compartment
11 Main panel 12 Power plug
13 Pipe connector
(Upper drain hose &
lower drain hose)
14 Levelling legs 15 Pump lter
16 Emergency drain tube
FlexWash_DC68-03768L-00_EN.indd 16 2017-09-13 2:26:07
Installation
English 17
Accessories (supplied)
Bolt caps Hose guide (x2) Tie straps Aqua Pebble
Water hoses (sold
separately)
Spanner
* When not using the pedestal, use the rubber cups for soft oors or surfaces.
Accessories (not supplied)
You must purchase these items at a local service center.
Anti-slip pads (sold separately) Pedestal (ex system only)
NOTE
• The number (7 to 9) of bolt caps provided depends on the model.
• The appearance of the washer and provided accessories may differ by model.
• To purchase an accessory or lost part, contact a local Samsung service center or your
retailer.
• If you lose the Aqua Pebble, you can purchase it at a local service center.
CAUTION
• Do not reuse old water hoses, which may leak or burst, causing ooding and/or
property damage.
• Make sure rubber washers are inserted in each coupling of both water hoses.
• Make sure to use the dedicated pedestal to the ex system, “WE272N”. Not using the
dedicated pedestal may cause safety concerns.
FlexWash_DC68-03768L-00_EN.indd 17 2017-09-13 2:26:08
Installation
Installation
English18
Installation requirements
Electrical supply and grounding
• AC 220-240 V / 50 Hz fuse or circuit
breaker is required.
• Use an individual branch circuit specic
to the washing machine.
To ensure proper grounding, the washing
machine comes with a power cord
featuring a three-prong grounding plug for
use in a properly installed and grounded
outlet.
Check with a qualied electrician or
service person if you are not sure about
the grounding.
Do not modify the provided plug. If it does
not t the outlet, call a qualied electrician
to install a proper outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washing machine.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
• Improperly connected grounding
conductors may cause electric shock.
Water supply
A proper water pressure for this washing
machine is between 50 kPa and 800
kPa. Water pressure less than 50 kPa
may cause the water valve not to close
completely. Or, it may take longer to ll
the drum, causing the washing machine to
turn off. Water taps must be within 120
cm from the rear of the washing machine
so that the provided inlet hoses reach the
washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water inlet
hose ttings on a regular basis.
CAUTION
Before using the washing machine for
the rst time, check all connections at the
water valve and taps for any leaks.
FlexWash_DC68-03768L-00_EN.indd 18 2017-09-13 2:26:08
Installation
English 19
Drain
Samsung recommends a standpipe 46 cm
high. The drain hose must be connected
through the hose clip to the standpipe, and
the standpipe must fully cover the drain
hose.
Flooring
For best performance, the washer must
be installed on a solid oor. Wood oors
may need to be reinforced to minimize
vibration and/or unbalanced loads.
Carpeting and soft tile surfaces do not
provide good resistance to vibrations and
may cause the washer to move slightly
during the spin cycle.
CAUTION
Do NOT install the washer on a platform or
a poorly supported structure.
Water temperature
Do not install the washer in areas where
water may freeze as the washer always
retains some water in its water valves,
pumps, and/or hoses. Frozen water left in
the connection parts may cause damage to
belts, the pump, and other components of
the washer.
FlexWash_DC68-03768L-00_EN.indd 19 2017-09-13 2:26:08
Installation
Installation
English20
Alcove or closet installation
Minimum clearance for stable operation:
Sides 25 mm Rear 152 mm
Top 533 mm Front 51 mm
If both the washer and a dryer are installed in the same location, the front of the alcove or
closet must have at least a 465 cm² unobstructed air opening. Your washer alone does not
require a specic air opening.
Side by side installation
A
A 1550 mm
FlexWash_DC68-03768L-00_EN.indd 20 2017-09-13 2:26:09
Installation
English 21
Step-by-step installation
STEP 1 Select a location
Location requirements:
• A solid, level surface without carpeting or ooring that may obstruct ventilation
• No direct sunlight
• Adequate room for ventilation and wiring
• Ambient temperature always higher than the freezing point (32 ˚F/0 ˚C)
• Away from heat sources
STEP 2 Remove the shipping bolts
WARNING
• Packaging materials can be dangerous to children. Dispose all packaging material
(plastic bags, polystyrene, etc.) out of children’s reach.
• To ensure proper installation, all 7 shipping bolts must be removed.
Unpack the product package and remove
all shipping bolts (x7).
1. Loosen all shipping bolts on the rear of
the machine using the wrench.
NOTE
An adjustable wrench or 10 mm open-
end wrench is required for removing
the shipping bolts.
2. Fill the holes with the supplied plastic
bolt caps. Keep the shipping bolts for
future use.
FlexWash_DC68-03768L-00_EN.indd 21 2017-09-13 2:26:09
Installation
Installation
English22
STEP 3 Adjust the levelling legs
1. Gently slide the washer into position.
Excessive force may damage the
levelling legs.
2. Level the washer by manually adjusting
the levelling legs.
3. When levelling is complete, tighten the
nuts using the wrench.
NOTE
An adjustable wrench or 17 mm open-
end wrench is required to loosen or
tighten the leveling legs.
STEP 4 Connect the water hoses
The provided hose adaptor may differ with the model. This step guides you through
connecting the connector-type adaptor. If you are provided with the screw-type adaptor,
go to 7.
A
B
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water
hose (B).
2. Use a Phillips screwdriver to loosen
four screws on the adaptor.
FlexWash_DC68-03768L-00_EN.indd 22 2017-09-13 2:26:09
Installation
English 23
C
3. Hold the adaptor and turn part (C) in
the arrow direction to loosen it by
5 mm (*).
C
4. Insert the adaptor into the water tap,
and tighten the screws while lifting up
the adaptor.
5. Turn part (C) in the arrow direction to
tighten it.
D
6. While holding down part (D), connect
the water hose to the adaptor. Then,
release part (D). The hose ts into the
adaptor with a clicking sound.
7. If you are using a screw type of water
tap, use the provided screw-type
adaptor to connect to the water tap as
shown.
FlexWash_DC68-03768L-00_EN.indd 23 2017-09-13 2:26:10
Installation
Installation
English24
8. Connect the other end of the water
hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.
9. Open the water tap and check if there
are any leaks around the connection
areas. If there are water leaks, repeat
the steps above.
WARNING
If there is a water leak, stop operating the washing machine and disconnect from the
electrical supply. Then, contact a local Samsung service centre. Otherwise, this may cause
electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a popular type of water taps. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
FlexWash_DC68-03768L-00_EN.indd 24 2017-09-13 2:26:11
Installation
English 25
For models with an additional hot water inlet:
1. Connect the red end of the hot water
hose to the hot water inlet on the back
of the machine.
2. Connect the other end of the hot water
hose to the hot water tap.
Aqua stop hose (applicable models only)
A
The aqua stop hose alerts users of a risk
of water leaks. It senses the water ow
and turns red on the centre indicator (A) in
case of a leak.
NOTE
The end of the aqua stop hose must be tted to the water tap and not the machine.
FlexWash_DC68-03768L-00_EN.indd 25 2017-09-13 2:26:11
Installation
Installation
English26
STEP 5 Position the drain system
A
B
C
The pipe connector is attached on the
product.
NOTE
A : Upper drain hose
B : Lower drain hose
C : Pipe Connector
In a wall standpipe drain system
The drain hose must be placed into a wall
standpipe drain system.
After inserting 2 drain hoses into the pipe
connector, use tie straps to bind the drain
hoses, and then insert the pipe connector
into the wall standpipe.
When complete, use the tie straps to bind
the drain hose to the water hose.
WARNING
Make sure to use the pipe connector
before inserting the drain hoses. Without
the pipe connector, the drain hose will
not be positioned securely inside the wall
standpipe, causing a water leak.
FlexWash_DC68-03768L-00_EN.indd 26 2017-09-13 2:26:12
Installation
English 27
The pipe connector can be positioned in the following ways:
A
B
Over the edge of a wash basin
The pipe connector (B) must be placed at a
height of between 60 cm and 90 cm from
the oor. To keep the spout of the drain
hose bent, use the supplied plastic hose
guide (A). Secure the guide to the wall
using a hook to ensure stable drainage.
NOTE
B : Pipe Connector
A
F
D
G
E
B C
ln a standpipe or laundry tub
The laundry tub (B) or standpipe (C) must
be no shorter than 46 cm and no higher
or longer than 245 cm. Make sure the
pipe connector and the standpipe are
not airtight. The height of the standpipe
(E) must be 1100 mm or higher from the
oor.
NOTE
A: Hose guide / D: Tie straps / F : Pipe
Connector / G: 85 mm
CAUTION
• Do not extend the (Y-shaped) pipe
connector using an extension hose.
• Make sure you face the tip of the pipe
connector downwards to the drain hole.
Positioning the connector tip elsewhere
can cause the drained water to ow
backward.
FlexWash_DC68-03768L-00_EN.indd 27 2017-09-13 2:26:12
Installation
Installation
English28
A
E
F
D
B
C
Dimensions of the pipe connector
A 172 mm D 67 mm
B 112.5 mm E Ø 35
C 85 mm F 60 mm
• Check the inner diameter of the drain
outlet at the installation site.
• To make the washer drain properly,
make sure the outer diameter of the
drain hose (E) is smaller than the inner
diameter of the drain outlet.
FlexWash_DC68-03768L-00_EN.indd 28 2017-09-13 2:26:13
Installation
English 29
To position without the pipe connector
If you do not use the pipe connector, each drain hose can be positioned in the following
ways:
AA
Over the edge of a wash basin
The drain hose must be placed at a height
of between 60 cm and 90 cm from the
oor. To keep the spout of the drain hose
bent, use the supplied plastic hose guide
(A). Secure the guide to the wall using a
hook to ensure stable drainage.
A
D
B C
E
ln a standpipe or laundry tub
The laundry tub (B) or standpipe (C) must
be no shorter than 46 cm and no higher or
longer than 245 cm. Make sure the drain
hose and the standpipe are not airtight.
The height of the standpipe (E) must be
1100 mm or higher from the oor.
NOTE
A: Hose guide / D: Tie straps
FlexWash_DC68-03768L-00_EN.indd 29 2017-09-13 2:26:13
Installation
Installation
English30
*
A
CAUTION
• Connect the hose guide (A) within
7.6–12.7 cm (*) from the end of the
drain hose. If the drain hose is extended
beyond the end of the hose guide, mold
or microorganisms could spread inside
the washer.
• The drain hose can be installed up to
245 cm high, but the draining capability
can be reduced at the maximum height.
Water remaining in the drain system
may cause an odor.
• If the drain hose is installed less than
46 cm high, water can be drained
during the process due to a siphon
phenomenon. If this happens, a ‘4C’
information code appears on the
display.
FlexWash_DC68-03768L-00_EN.indd 30 2017-09-13 2:26:13
Installation
English 31
NOTE
To position using the pipe connector
You washer comes with a pipe connector
that is designed to join the upper drain
hose and the lower drain hose. You can
choose to use the connector to combine
two drain hoses into a single outlet.
1. Insert the clamp ring on the end of the
drain hose, one for each drain hose.
A
2. Insert the pipe connector into the drain
hoses. Make sure the longer side (A) ts
into the drain hose running from the
lower washer.
3. Fix the position of the clamp rings near
the end of each hose.
• To remove the pipe connector, follow
these steps above in the reverse order.
STEP 6 Final check and power on
• Before using your washer, make sure to remove the dehumidifying agent (silica gel)
from inside the upper washer.
• Do not eat or swallow the dehumidifying agent (silica gel).
• The protective cover may form moisture on its surface after the washer has checked
for a leak to ensure normal operation. This is normal, and does not indicate a defective
part. Open the cover for a moment to remove the moisture.
• Plug the power cord into an AC 220-240 V / 50 Hz approved electrical outlet protected
by a fuse or circuit breaker. Then, press POWER to turn on the washer.
Environment
Please dispose of the packaging materials for this product in an “environmentally friendly”
manner. For further detail, please contact your local area authority.
FlexWash_DC68-03768L-00_EN.indd 31 2017-09-13 2:26:13
Before you start
English32
Before you start
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight
detection by the washer. Make sure the
tub or drum is empty before running
Calibration.
To calibrate the upper washer
1. Press POWER on the control panel of
the upper washer to turn the washer
on.
2. Press and hold COTTON and Temp.
simultaneously for 3 seconds.
3. Press START/PAUSE to start Calibration.
- The door is locked during the
operation.
- The tub keeps rotating clockwise
and counter clockwise for several
minutes.
4. When complete, the upper washer turns
off automatically.
To calibrate the lower washer
1. Press POWER on the control panel of
the lower washer to turn the washer on.
2. Press and hold Temp. and Delay End
on the lower washer control panel
simultaneously for 3 seconds.
3. Press START/PAUSE on the lower
washer control panel to start
Calibration.
4. When complete, the lower washer turns
off automatically.
NOTE
Instead of rotating the tub, the lower
washer rotates the drum.
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these
criteria:
• Care Label: Sort the laundry into
cottons, mixed bres, synthetics, silks,
wools, and rayon.
• Color: Separate whites from colors.
• Size: Mixing different sized items
together in the drum or tub improves
the washing performance.
• Sensitivity: Wash delicate items
separately. For pure, new woollen
items, curtains, and silk items, check the
labels for washing instructions.
NOTE
Make sure to check the care label on all
clothing, and sort clothing accordingly
before starting the wash.
FlexWash_DC68-03768L-00_EN.indd 32 2017-09-13 2:26:13
Before you start
English 33
STEP 2 Empty pockets
Empty all the pockets of your laundry
items
• Metal objects such as coins, pins, and
buckles on clothing may damage other
laundry items as well as the drum or
tub.
Turn clothing with buttons and
embroideries inside out
• If pants or jacket zippers are open
while washing, the drum or tub may be
damaged. Zippers should be closed and
xed with a string.
• Clothing with long strings may become
entangled with other clothes. Make sure
to tie the strings before starting the
wash.
STEP 3 Use a laundry net
• Brassieres (water washable) must be
placed in a laundry net. Metal parts of
the brassieres may break through and
tear other laundry items.
• Small, light clothing such as socks,
gloves, stockings, and handkerchiefs
may become caught around the door.
Place them inside a ne laundry net.
• Do not wash the laundry net by itself
without other laundry. This may cause
abnormal vibrations that could move
the washer and result in injury.
STEP 4 Determine the load capacity
Lower washer
Do not overload the washer. Overloading
may cause the washer to wash improperly.
NOTE
When washing bedding or bedding
covers, the wash time may be lengthened
or the spin efciency may be reduced.
For bedding or bedding covers, the
recommended maximum spin level is “Low
or Medium Spin”, and the load capacity is
3.0 kg or less.
CAUTION
If the laundry is unbalanced and the “Ub”
information code is displayed, redistribute
the load. Unbalanced laundry may reduce
the spinning performance.
FlexWash_DC68-03768L-00_EN.indd 33 2017-09-13 2:26:13
Before you start
Before you start
English34
STEP 5 Add the correct detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items,
wool), color, wash temperature, and degree of soiling. Always use “low suds” HE laundry
detergent which is designed for automatic washers.
NOTE
• Follow the detergent manufacturer’s recommendations based on the weight of the
laundry, the degree of soiling, and the hardness of the water in your local area. If you
are not sure about the water hardness, contact your local water authority.
• Do not use detergent that has hardened or solidied. This detergent may remain after
the rinse cycle, blocking the drain outlet.
FlexWash_DC68-03768L-00_EN.indd 34 2017-09-13 2:26:14
Before you start
English 35
Guide to cleaning agents
Upper washer
A
You can apply detergent manually into the
tub using the provided Aqua Pebble.
• Softener compartment (A): Add a
recommended amount of fabric softener
as instructed by the manufacturer.
To apply cleaning agents to the upper washer
1. Open the top door, and then the
protective cover. Remove the Aqua
Pebble from the fabric softener
container.
FlexWash_DC68-03768L-00_EN.indd 35 2017-09-13 2:26:14
Before you start
Before you start
English36
2. Put a recommended amount of liquid or
powdered detergent into the provided
Aqua Pebble. The Aqua Pebble has a
guide line (marked ‘20 ml’) near its top,
which is the max line. Do not exceed
the max line.
CAUTION
• Any detergent to be added to the upper
washer must be put in the provided
Aqua Pebble.
• Use HE detergent only.
• If you are adding powdered detergent,
use the provided detergent cup,
and add only one cup of detergent.
Excessive amounts of detergent may
cause detergent residue.
• Make sure the powdered detergent you
add is a nely ground variety.
• Do not use the Aqua Pebble for fabric
softener.
3. Insert the Aqua Pebble around the
center of the tub, and then put the
laundry over the Aqua Pebble.
CAUTION
Make sure the Aqua Pebble is input rst so
it is placed under the laundry. Otherwise,
detergent may not dissolve fully, causing
residue after the wash is complete.
FlexWash_DC68-03768L-00_EN.indd 36 2017-09-13 2:26:14
Before you start
English 37
A
4. Add a recommended amount of fabric
softener to the softener compartment.
Do not exceed the max line (A).
5. Close the protective cover, and then the
top door.
NOTE
When the cycle is complete, take out the
Aqua Pebble, turn it over, and put it on the
softener compartment for later use (see
the gure). The Aqua Pebble is designed to
t in the softener compartment after it has
been turned over.
CAUTION
• Use caution when inserting the Aqua Pebble as it is supposed to be balanced on top of
the laundry at the beginning of the wash. Tipping the Aqua Pebble before the start of
a wash may cause detergent residue to remain on the laundry at the end of the wash,
causing discoloration of the laundry and/or reduced washing performance.
• Before each wash, make sure to clean the Aqua Pebble before adding fresh detergent.
• Do not insert the Aqua Pebble into a folded item or between different laundry items.
• Do not put or store cleaning agents such as detergent, and fabric softener on top
of your washer. Wipe up any spills immediately to prevent damage to the washer,
especially the nish and the control panels.
NOTE
• It is normal for a small amount of water to remain in the detergent compartments at
the end of a cycle.
• When the wash is complete, remove the Aqua Pebble from the tub and clean it so that
it is readily available for later use.
FlexWash_DC68-03768L-00_EN.indd 37 2017-09-13 2:26:14
Before you start
Before you start
English38
Lower washer
A B
• Main wash compartment (A): Add a
recommended amount of liquid (or
powdered) detergent to the main wash
compartment.
• Softener compartment (B): Add a
recommended amount of fabric
softener to the softener compartment.
CAUTION
• Do not use ball or net types of detergent.
• Do not put tablet or capsule types of detergent in the detergent compartment. Tablet
or capsule types of detergent must be put directly in the drum.
• To prevent the compartment from clogging, concentrated or highly-enriched agents
(fabric softener or detergent) must be diluted with water before being added.
• Powdered detergent should be thoroughly dissolved in a small amount of warm water
before adding to the machine.
To apply cleaning agents to the lower washer
1. Open the top-front cover.
A
2. Add a recommended amount of liquid
or powdered detergent to the detergent
compartment. Do not exceed the max
line (A).
NOTE
To apply powdered detergent, rst remove
the liquid detergent container.
FlexWash_DC68-03768L-00_EN.indd 38 2017-09-13 2:26:15
Before you start
English 39
3. Add a recommended amount of fabric
softener to the softener compartment.
Do not exceed the max line.
4. Close the top-front cover.
NOTE
• If you use a high efciency (HE) detergent, apply
2
/3 of the recommended amount to
the main wash compartment.
• Oxygen boosters can increase washing performance. Make sure to add the oxygen
booster after putting the laundry into the drum.
• To use both powdered detergent and powdered oxygen booster, it is more effective to
put them together into the drum before loading the laundry.
FlexWash_DC68-03768L-00_EN.indd 39 2017-09-13 2:26:15
Operations
English40
Operations
Your dual loading washer features upper and the lower washers for your convenience.
The upper washer is an automatic tub loader that is designed to wash relatively small
loads with cold water only while the lower washer is a drum loader that takes care of
normal or relatively heavy loads. The main panel is divided into 2 independent control
panels.
WARNING
To reduce the risk of re, electric shock, or injury to persons, read the IMPORTANT SAFETY
INSTRUCTIONS before operating this washer.
NOTE
Upper washer is for lightly soiled loads only. Upper washer utilises cold water only as part
of washing cycles. For a normally soiled load, please use the Lower washer and refer to
the program schedule for a normally soiled load.
Upper washer
Control panel
01
03
04
05 06 07 08
02
01 Cycle bar Press to select a cycle.
02 POWER Press to turn the upper washer on or off.
03 START/PAUSE
(Hold to Start)
Press and hold to start operation or press to stop operation
temporarily.
04 Status bar
The status bar shows current cycle information and estimated time
remaining, or an information code if the upper washer needs to be
checked.
05 Sound
Mute or unmute the sound.
• The Sound function is available in any cycle while it is running.
06 Rinse Times
Use to add an additional rinse at the end of the cycle to remove
laundry additives more thoroughly.
07 Tub Clean
Use to clean dirt and bacteria from the tub. Regular use (after
every 20 washes) is recommended. No detergent or bleach is
needed. Make sure the tub is empty.
FlexWash_DC68-03768L-00_EN.indd 40 2017-09-13 2:26:15
Operations
English 41
08 Smart Control
After connecting the upper washer to your home network using
the Samsung Smart Home app, you can control the washer
remotely. When started, the Smart Control indicator blinks and
the top door locks. The washer enters waiting mode and waits for
remote commands. For more information, visit the Samsung Smart
Home page.
Cycle overview
Cycle Description
DELICATES
• For sheer fabrics, bras, lingerie, silks, and other handwash-only
fabrics. For best results, use liquid detergent.
ACTIVE WEAR
• For exercise wear such as training pants, shirts/tops, and
other performance clothing. This cycle provides effective soil
removal with controlled tub rotation for special fabric care.
QUICK WASH • For lightly soiled items that you want to nish washing quickly.
RINSE+SPIN
• For loads that need rinsing only or for loads you want to add
rinse-aided fabric softener to.
NOTE
Spin Only: This cycle runs a spin cycle only. Press and hold
RINSE+SPIN for 3 seconds.
FlexWash_DC68-03768L-00_EN.indd 41 2017-09-13 2:26:15
Operations
Operations
English42
Lower washer
Control panel
01
03
04
05 06 07 08
09
10
11
12
13
14
02
01 Cycle area Press to select a cycle.
02 POWER Press to turn the lower washer on or off.
03 START/PAUSE
(Hold to Start)
Press and hold to start operation or press to stop operation
temporarily.
04 Status bar
The status bar shows current cycle information and estimated time
remaining or an information code if the lower washer needs to be
checked.
05 Temp. Press to change the water temperature for the current cycle.
06 Rinse Times
Press to change the rinse count for the current cycle. You can set
the rinse count to a max of 5.
FlexWash_DC68-03768L-00_EN.indd 42 2017-09-13 2:26:16
Operations
English 43
07 Spin Speed
• Extra High: Extends the spinning process to effectively remove
moisture from the load. Extra High uses a stronger spinning
process to remove moisture, so it is not suitable for wrinklefree
or non-iron fabrics, or overloads.
• High: Underwear, t-shirts, jeans, and sturdy cottons.
• Medium: Jeans, wrinkle-free or wash-and-wear items and
synthetics.
• Low: Delicate items that require a lower spinning speed.
• No Spin: The drum does not rotate after the nal drain process.
• Rinse Hold (No lamp turns on): The nal rinse process is
suspended so that the laundry remains in the water. To unload
the laundry, run a drain or spin process.
NOTE
* Spin Only: This cycle runs a spin cycle only. Press and hold Spin
Speed for 3 seconds. With the cycle time on the display, press Spin
Speed repeatedly until a desired spinning speed is selected. Then,
press and hold START/PAUSE to start the cycle.
08 Drum Light
• Press to turn on/off the drum light.
• The drum light turns off automatically after 2 minutes.
09 Bubble Soak
Bubble Soak helps remove a variety of stubborn stains.
• With Bubble Soak selected, laundry is thoroughly soaked in
water bubbles for effective washing.
• Bubble Soak adds up to 30 minutes to the selected cycle.
• Availability of this option depends on the cycle.
10 Sound
Mute or unmute the sound.
• The Sound function is available in any cycle while it is running.
11 Smart Check
• If the washing machine does not operate properly, use
this function to check if the washer is out of order on your
smartphone.
FlexWash_DC68-03768L-00_EN.indd 43 2017-09-13 2:26:16
Operations
Operations
English44
12 Delay End
You can set the washer to nish your wash automatically at a
later time by choosing a delay of between 1 to 24 hours (in 1 hour
increments). The hour displayed indicates the time the wash will
nish.
1. Select a cycle. Then, change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press and hold START/PAUSE. The lamp indicator next to the
Delay End button turns on with the clock running.
4. To cancel Delay End, restart the washer by pressing POWER.
Real-life case
You want to nish a two-hour cycle 3 hours from now. To do
this, you add the Delay End option to the current cycle with a
3-hour setting, and then press and hold START/PAUSE at 2:00 p.m.
The washer starts operating at 3:00 p.m. and ends at 5:00 p.m.
Provided below is the time line for this example.
2:00 pm
Set the Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
13 Drum Clean
Cleans the drum by removing dirt and mold from the drum.
• Perform once every 40 washes with no detergent or bleach
added.
• Make sure the drum is empty.
• Do not add any drum cleaning agents.
14 Smart Control
After connecting the lower washer to your home network using
the Samsung Smart Home app, you can control the washer
remotely. When started, the Smart Control indicator blinks and the
front door locks. The washer enters waiting mode and waits for
remote commands. For more information, visit the Samsung Smart
Home page.
Cycle overview
Standard cycles
Cycle Description
COTTON
• Regular wash for cottons, bed linens, table linens, underwear,
towels, or shirts. The washing time and the rinse count are
automatically adjusted according to the load.
FlexWash_DC68-03768L-00_EN.indd 44 2017-09-13 2:26:16
Operations
English 45
Cycle Description
POWER BUBBLE • For badly soiled laundry.
WHITES • For white items with or without bleach.
SANITIZE
• For colorfast fabrics and heavily soiled laundry, this cycle heats
the supplied water to high temperatures to eliminate bacteria.
• If you stop running the cycle while the washing machine is
heating the water, the door remains locked for your safety.
WOOL
• Specic for machine-washable wool for loads less than 2.0 kg.
• The Wool cycle features gentle cradling and soaking to protect
the wool bres from shrinkage/distortion.
• A neutral detergent is recommended.
BABY CARE
• Featuring a high-temperature wash and extra rinses to help
remove the remaining detergent effectively.
TOWELS • For bath towels, washcloths (facecloths) and mats.
BEDDING
• For bed spreads, bed sheets, bedding covers, etc.
• For best results, wash only 1 type of bedding and make sure
the load weighs less than 2.0 kg.
QUICK WASH
• Specic to less soiled laundry with less than a 5.0 kg load.
• The cycle time depends on the conditions such as the water
pressure, water hardness, and/or extra options selected.
• A recommended amount of detergent is less than 20 g (for a
5.0 kg load).
ENERGY SAVING
• Optimal performance with lower energy for cotton fabrics, bed
linens, table linens, underwear, towels, or shirts.
• The washing operation starts at the end of the main wash hot
ll operation.
• For “Energy Saving, Temp. 40 °C, Rinse 3 times, Spin Extra
High” is recommended for a normally soiled cotton load.
OUTDOOR
• For outdoor clothes, skiwear, and sportswear that are made of
functional materials such as spandex, stretch, and micro-bre.
RINSE+SPIN
• For loads that need rinsing only or for loads you want to add
rinse-aided fabric softener to.
NOTE
Energy and water labelling test programme in accordance with AS/NZS 2040.
FlexWash_DC68-03768L-00_EN.indd 45 2017-09-13 2:26:16
Operations
Operations
English46
Simple steps to start
03
01 06
06
04 05
01
03
04
05
1. Press POWER on the control panel of a desired washer (upper/lower) to turn the
washer on.
2. Put laundry into the washer.
3. Select a cycle.
4. Change the cycle settings (temperature and/or soil level) as appropriate to the laundry.
5. Select cycle options as needed.
6. Press and hold START/PAUSE.
FlexWash_DC68-03768L-00_EN.indd 46 2017-09-13 2:26:16
Operations
English 47
To change the cycle during operation
1. Press START/PAUSE to stop operations temporarily.
2. Select a different cycle.
3. Press and hold START/PAUSE again to start the new cycle.
WARNING
• Do not put anything on top of your washer while it is running.
• While the lower washer is operating, the protective cover may have wet steam due to
the temperature difference between the upper and lower parts of the washer.
CAUTION
When using the upper washer, you may
not see all the remaining clothes after a
cycle is nished, especially those in the
front area of the tub.
When the cycle is complete, turn the tub
manually to check if there are any clothes
remaining in the tub.
FlexWash_DC68-03768L-00_EN.indd 47 2017-09-13 2:26:16
Operations
Operations
English48
This product is a smart washer that supports the Samsung
Smart Home service.
The amount of time the EZ setup function (for connecting the
washer to your network) can take to complete the network
connection varies, depending on your network conditions.
Samsung Smart Home
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung
Smart Home”. Download and install the Samsung Smart Home app provided by Samsung
Electronics to your smart device.
NOTE
• The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 8.0 or
higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
• On other devices, some functions may operate differently.
• For improved performance, the Samsung Smart Home app is subject to change without
notice.
Registering a Samsung account
To use the Samsung Smart Home app, you must rst sign in to your Samsung account. If
you don’t have a Samsung account, select Register in the app, and then follow the on-
screen instructions to create an account.
NOTE
• If you have a registered Samsung account, log into your Samsung account. If you have
a Samsung smartphone, you can go to the Settings menu on your smartphone, select
Accounts, and then sign in to your Samsung account. This will allow you to log in
without additional authentication.
• For third-party smartphones, the app account must be the same as the EZ Setup
account.
FlexWash_DC68-03768L-00_EN.indd 48 2017-09-13 2:26:17
Operations
English 49
Getting started
Using Samsung Smart Home, you can control your washer from your smart device
remotely. For improved performance, the content and design of the app is subject to
change without notice.
1. Launch the Samsung Smart Home App on your smartphone.
2. If ‘Washer’ is not listed, tap Add Device > Select other device > Washer on the app
screen.
3. Press and hold Smart Control on your washer’s control panel for more than 5 seconds
until the ‘AP’ message appears on the display.
4. When the device registration is complete, turn on the Smart Control function on your
washer and control your washer remotely.
FlexWash_DC68-03768L-00_EN.indd 49 2017-09-13 2:26:17
Operations
Operations
English50
Special features
Child Lock
To prevent children or infants from accidently starting or setting the washer, Child
Lock locks all buttons except for the POWER button. Note that each washer operates
independently and has its own Child Lock function. If you want to activate Child Lock for
the upper or lower washer, you must press the appropriate buttons on the upper or lower
washer’s control panel.
To activate Child Lock
• Press and hold Sound and Rinse Times on the upper washer (or Temp. and Rinse Times
on the lower washer) simultaneously for 3 seconds. The door locks and the Child Lock
indicator turns on. Then, press START/PAUSE to activate.
To deactivate Child Lock temporarily
• You can deactivate Child Lock temporarily for 1 minute. To do this, press and hold
Sound and Rinse Times on the upper washer (or Temp. and Rinse Times on the lower
washer) simultaneously for 3 seconds. The door is unlocked for 1 minute and the Child
Lock indicator blinks.
NOTE
• If you open the door 1 minute or more after deactivating Child Lock, an alarm sounds
for up to 2 minutes.
• If you close the door within 2 minutes, the door locks and Child Lock is reactivated. If
you do not close the door or the door is not properly closed, the alarm keeps sounding
for 2 minutes.
• To add laundry after activating Child Lock, rst deactivate Child Lock or restart the
washer.
To cancel Child Lock
• Press and hold Sound and Rinse Times on the upper washer (or Temp. and Rinse Times
on the lower washer) simultaneously for 3 seconds to deactivate, and then press and
hold the buttons again for 3 seconds to release Child Lock. The door unlocks and the
Child Lock indicator turns off.
FlexWash_DC68-03768L-00_EN.indd 50 2017-09-13 2:26:17
Operations
English 51
Smart Check
The Smart Check function helps you diagnose and troubleshoot your washer if it has an
issue. To enable this function, you must rst download the Samsung Smart Washer app
from the Play Store or the Apple Store, and install it on a mobile device that has a built-
in camera. The Smart Check function has been optimized for: Galaxy and iPhone series
devices. (It is not supported by some models.)
As the washer operates, it runs self-diagnosis in the background. If it senses an issue to
check, it displays an information code on the display which you can scan using the app’s
Smart Check function, which then displays detailed information about the code for your
reference.
1. Press and hold Smart Check (or Tub Clean and Smart Control for the upper washer) on
the washer for 3 seconds to enter the Smart Check mode.
2. Run the Samsung Smart Washer app on your mobile device, and then tap Smart Check.
3. Hold the mobile device so that the mobile device and the washer’s status bar face each
other. The app will recognize the information code automatically.
4. When the information code is recognized correctly, the app provides detailed
information about the symptom and recommends further action.
NOTE
• The function name, Smart Check, may differ depending on your language.
• If the washer display is reecting light, the app may fail to recognize the information
code.
• If the app fails to recognize the information code a number of times consecutively,
enter the information code manually into the app screen.
• The information code history stored in the washer will be deleted after you use this
function.
FlexWash_DC68-03768L-00_EN.indd 51 2017-09-13 2:26:17
Operations
Operations
English52
Sound
Mute or unmute the sound (button beeps, indicator beeps, and chimes, etc.)
• Press Sound to mute the alarm or beep from the washer.
• Press again to unmute the washer.
Drum Light (lower washer only)
The drum light turns on when the door is opened, and turns off after 2 minutes. To
manually turn the drum light on, press Drum Light. Press again to turn the drum light off.
AddWash
When the AddWash indicator is on, you can stop operation of the machine and put
additional laundry or softener into the drum. The Add Door opens by more than 130° for
easy access.
1. Press START/PAUSE to stop operation.
2. Press the upper area of the Add Door
until you hear a clicking sound to
unlock. Pull the handle of the Add Door
to open.
3. Open the Add Door and put additional
laundry or softener into the drum.
4. Push the Add Door until you hear a
clicking sound to close.
5. Press START/PAUSE to resume
operation.
CAUTION
Do not put excessive force on the Add
Door. It may break.
NOTE
The water inside the drum will not leak if the Add Door is closed properly. Water drops
may form around the door, but they will not leak from inside the drum.
FlexWash_DC68-03768L-00_EN.indd 52 2017-09-13 2:26:17
Operations
English 53
CAUTION
• Do not open the Add Door if suds have formed inside the drum that rise above the
level of the Add Door.
• Do not attempt to open the Add Door while the machine is operating without rst
pressing START/PAUSE. Please note that the Add Door can be opened unintentionally
(without pressing START/PAUSE) when the wash is complete.
• Do not add an excessive load through the Add Door. Performance may be degraded.
• Do not use the lower area of the Add Door as a handle. Your ngers may be caught.
• Make sure that no laundry is caught in the Add Door.
• Keep your pets out of the washing machine, especially the Add Door.
• Do not press to open the Add Door while the drying or boiling process is running. Hot
steam may leak out of the door.
• When the Add Door closes, the door seals up and no water can leak. However, you
may encounter what appears to be water leak around the door - some residual water
remaining around the Add Door may form water drops. This is normal.
• Neither the main door or the Add Door can be opened when the water temperature
is over 50 °C. If the water level inside the drum is over a certain point, the main door
cannot be opened.
• If an information code of ddC appears on the display, see the Information codes section
for further actions.
FlexWash_DC68-03768L-00_EN.indd 53 2017-09-13 2:26:17
Maintenance
English54
Maintenance
Keep the washer clean to prevent its performance from deteriorating and to preserve its
life cycle.
WARNING
Control board, heat sink, motor, inlet valve and pump are intentionally not grounded and
may present a risk of electric shock only during servicing.
General considerations
Cleaning
Surface of the washer
Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the
washer.
Exterior
1. Turn off the water taps after nishing the day’s washing.
This will shut off the water supply to your washer and prevent the unlikely possibility
of damage from escaping water. Leave the door open to allow the inside of your
washer to dry out.
2. Use a soft cloth to wipe up all detergent, other spills as they occur.
Clean the following as recommended below:
- Control panels – Clean with a soft, damp cloth. Do not use abrasive powders or
cleaning pads. Do not spray cleaners directly on the panels.
- Cabinet – Clean with soap and water.
Interior
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew,
or bacterial residue that may remain in your washer as a result of washing clothes.
CAUTION
Failure to follow these instructions may result in unpleasant conditions, including odors
and/or permanent stains on your washer or laundry.
NOTE
Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.
FlexWash_DC68-03768L-00_EN.indd 54 2017-09-13 2:26:17
Maintenance
English 55
Add Door
A
1. Open the Add Door.
2. Use a wet cloth to clean the Add Door.
- Do not use cleaning agents.
Discoloration may occur.
- Use caution when cleaning the
rubber packing and the locking
mechanism (A).
- Dust off the door area regularly.
3. Wipe up and close the Add Door until
you hear a clicking sound.
CAUTION
• Do not apply force on the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
• Do not put heavy objects on the Add Door at any time.
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical
injury.
• Do not manipulate the feature panel while the Add Door is open. This may cause
physical injury or system failure.
• Do not input objects other than laundry.
• Do not input bulky items to the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. This may cause
damage.
FlexWash_DC68-03768L-00_EN.indd 55 2017-09-13 2:26:18
Maintenance
Maintenance
English56
Mesh lter
Clean the mesh lter of the water hose once or twice a year.
1. Turn off the washer, and then unplug
the power cord.
2. Close the taps.
3. Loosen and disconnect the water hose
from the back of the washer. Cover the
hose with a cloth to prevent water from
gushing out.
4. Use pliers to pull out the mesh lter
from the inlet valve.
5. Submerge the mesh lter deeply in
water so that the threaded connector is
also submerged.
6. Dry the mesh lter completely in a
shaded area.
7. Reinsert the mesh lter into the inlet
valve, and reconnect the water hose to
the inlet valve.
8. Open the tap.
NOTE
If the mesh lter is clogged, the “4C” information code appears on the the washer’s
display.
FlexWash_DC68-03768L-00_EN.indd 56 2017-09-13 2:26:18
Maintenance
English 57
Recovery from freezing
The washer may freeze when the temperature in its location drops below 32 °F (0 °C).
1. Turn off the washer, and then unplug the power cord.
2. Pour warm water over the tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum (tub) and leave it for about 10 minutes.
5. Reconnect the water hose to the tap.
NOTE
If the washer still doesn’t operate normally, repeat the steps above until it operates
normally.
If the washer will not be used for an extended period of time
Avoid leaving the washer unused for an extended time. If you intend to leave the washer
unused for a long period of time, follow the directions below:
1. Press POWER, and then select RINSE+SPIN.
2. Empty both the drum and the tub, close the door, and then press START/PAUSE.
3. When the cycle is complete, close the tap and disconnect the water hoses.
4. Turn off the washer, and then unplug the power cord.
5. Open the doors to let air circulate through the drum and the tub.
FlexWash_DC68-03768L-00_EN.indd 57 2017-09-13 2:26:18
Maintenance
Maintenance
English58
Upper washer
Tub Clean
Tub Clean is a self-cleaning cycle that removes dirt and bacteria that may occur inside the
tub. We recommend running Tub Clean every 20 washes.
1. Make sure the tub is empty.
2. Press POWER.
3. Press Tub Clean.
4. Press and hold START/PAUSE.
CAUTION
• With Tub Clean, you can clean the tub without using detergent.
• Only use Tub Clean when the tub is empty. This may cause damage to the laundry or a
problem with the washer.
Tub Clean reminder (
)
• The Tub Clean reminder ( ) appears on the main display once every 20 washes. We
strongly recommend that you perform the Tub Clean regularly. Remove the laundry
from the washer, turn the washer on, and clean the tub by running Tub Clean.
• If you do not run Tub Clean, the Tub Clean indicator turns off. However, the indicator
will light again after ve washes. Not running Tub Clean at this point will not cause a
problem with the washer. However, we strongly recommend running Tub Clean at this
point.
• Although the Tub Clean indicator turns on once a month or so, the frequency may differ
depending on the number of times the washer is used.
Fabric softener
By design, the fabric softener compartment on the upper washer is not removable to
facilitate visual feedback to users. To clean the softener compartment, follow these
instructions:
1. Open the top door, and then remove
the softener cap.
FlexWash_DC68-03768L-00_EN.indd 58 2017-09-13 2:26:18
Maintenance
English 59
2. Use a soft brush (for example, a
toothbrush) to clean inside the
compartment and remove impurities.
3. Run the RINSE+SPIN cycle to rinse the
compartment. After supplying water
and draining 5 times, the 18-minute
cycle completes with the nal spin
process.
Lint lter
We recommend cleaning the lint lter every 10 washes.
1. Remove the lint lter from the lter
case on the tub of the upper washer.
2. Open the lter, and clean it with
running water and a brush.
3. When cleaning is complete, close the
lter and reinsert it in its original
position. You will hear a clicking sound
when the lter is inserted correctly.
FlexWash_DC68-03768L-00_EN.indd 59 2017-09-13 2:26:18
Maintenance
Maintenance
English60
Lower washer
Drum Clean
Perform this cycle regularly to clean the drum and to remove mold from it.
1. Make sure the drum is empty.
2. Press POWER to turn on the washer.
3. Press Drum Clean.
4. Press and hold START/PAUSE.
CAUTION
• Do not use any cleaning agents. Do not add detergent. Chemical residue in the drum
degrades the cleaning performance.
• Only use Drum Clean when the drum is empty. Do not use Drum Clean if the drum
contains laundry. This may cause damage to the laundry or a problem with the washer.
NOTE
The water temperature for Drum Clean is set to 90 °C, which cannot be changed.
Drum Clean reminder (
)
• The Drum Clean reminder ( ) appears on the main display once every 40 washes. We
strongly recommend that you perform the Drum Clean regularly.
• If you do not run Drum Clean after every 40 washes, the Drum Clean reminder turns
off after one hour.
• When you rst see this reminder, you can ignore the reminder for 6 consecutive
washes. From the 7
th
wash, the reminder no longer appears. However, it appears again
after the second batch of 40 washes.
FlexWash_DC68-03768L-00_EN.indd 60 2017-09-13 2:26:18
Maintenance
English 61
Main wash compartment
The main wash compartment needs to be cleaned periodically to remove buildup of
laundry additives.
1. Open the top-front cover. Grasp the
main wash compartment, and then pull
up to remove.
2. Remove all residue and traces of
accumulated laundry agents from the
compartment. Rinse it with warm water.
3. To clean the recess of the compartment,
use a small, non-metal brush. Remove
all residue from all sides of the recess.
4. Reinsert the compartment into place.
FlexWash_DC68-03768L-00_EN.indd 61 2017-09-13 2:26:19
Maintenance
Maintenance
English62
Fabric softener
By design, the fabric softener compartment on the lower washer is not removable to
facilitate visual feedback to users. To clean the softener compartment, follow these
instructions:
1. Open the top-front cover, and then
remove the softener cap.
2. Use a soft brush (for example, a
toothbrush) to clean inside the
compartment and remove impurities.
3. Run the RINSE+SPIN cycle to rinse the
compartment. After supplying water
and draining 5 times, the 19-minute
cycle completes with the nal spin
process.
Door diaphragm
A
1. Open the door and empty the drum.
2. Turn out the diaphragm (sealing or
gasket of the drum (A)), and check if it
is stained. If so, follow the steps below.
3. Combine 3/4 cups of liquid chlorine
bleach and 1 gallon of warm tap water.
4. Wearing rubber gloves, use a soft, clean
cloth dipped in the water and chlorine
solution to clean the diaphragm.
5. Let stand for 5 minutes, and then wipe
up and dry well.
CAUTION
Use bleach carefully and be sure to follow the bleach manufacturer’s use and care
instructions.
FlexWash_DC68-03768L-00_EN.indd 62 2017-09-13 2:26:19
Maintenance
English 63
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
1. Power off the washer, and then unplug
it from the electrical outlet.
2. Gently press the top area of the lter
cover to open.
A
3. Put an empty, spacious container in
front of the cover, and stretch the
emergency drain tube to the container
while holding the tube cap (A).
B
4. Open the tube cap and let water in the
Emergency drain tube (B) ow into the
container.
5. When done, close the tube cap, and
reinsert the tube. Then, close the lter
cover.
NOTE
Use a spacious container because the
water in the drum may be more than
expected.
FlexWash_DC68-03768L-00_EN.indd 63 2017-09-13 2:26:20
Maintenance
Maintenance
English64
Pump lter
It is advisable to clean the pump lter 5 or 6 times a year to prevent it from clogging. A
clogged pump lter may reduce the bubble effect.
A
1. Turn off the washer, and then unplug
the power cord.
2. Drain the remaining water inside the
drum. See the Emergency drain section
on page 63.
3. Gently press the top area of the lter
cover to open.
4. Turn the pump lter knob (A) to the left,
and drain off the remaining water.
5. Clean the pump lter using a soft brush.
Make sure the drain pump propeller
inside the lter is not clogged.
6. Reinsert the pump lter, and then turn
the lter knob to the right.
7. Close the lter cover.
FlexWash_DC68-03768L-00_EN.indd 64 2017-09-13 2:26:20
Maintenance
English 65
NOTE
• Some pump lters feature a safety
knob that is designed to prevent
children from accidently opening the
lter compartment. To open the safety
knob of the pump lter, push in and
turn it counterclockwise. The spring
mechanism of the safety knob helps
open the lter.
• To close the safety knob of the pump
lter, turn it clockwise. The spring
makes a rattling sound, which is normal.
NOTE
If the pump lter is clogged, the “5C” information code appears on the washer’s display
screen.
CAUTION
• Make sure the lter knob is closed properly after cleaning the lter. Otherwise, this
may cause a leak.
• Make sure the lter is inserted properly after cleaning it. Otherwise, this may cause an
operational failure or a leak.
FlexWash_DC68-03768L-00_EN.indd 65 2017-09-13 2:26:20
Troubleshooting
English66
Troubleshooting
Checkpoints
If you encounter an issue to check with the washer, rst check the table below and try the
suggestions.
Symptom Action
Does not turn on.
• Make sure your home electrical system is providing electrical
power that matches the requirements of the washer. See page
18.
• Make sure the power plug of the washer is completely
plugged in.
Does not start.
• Make sure the door is properly closed.
• Make sure the taps are open.
• Make sure to press and hold START/PAUSE to start the
washer.
• Make sure Child Lock is not activated.
• Before the washer starts to ll, it will make a series of
clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
• Check if the upper or lower washer displays an information
code on the respective status bar.
Water supply is
insufcient or no
water is supplied.
• Fully open the tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufcient water pressure.
After a cycle,
detergent remains
in the detergent
drawer.
• Make sure the washer is running with sufcient water
pressure.
• If you are using powdered detergent, do not use more than
recommended.
• If you are using liquid detergent, do not over ll the liquid
detergent compartment.
• Remove the liquid detergent and softener containers, and
then clean the detergent drawer.
FlexWash_DC68-03768L-00_EN.indd 66 2017-09-13 2:26:20
Troubleshooting
English 67
Symptom Action
Excessive vibrations
or makes noise.
• Make sure the washer is installed on a level, solid oor that is
not slippery. If the oor is not level, use the levelling feet to
adjust the height of the washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or tub or lter case.
Does not drain and/
or spin.
• Make sure the drain hose is neither kinked nor obsructed all
the way to the drain system. If there is a drain restriction, call
for service.
• Make sure the debris lter is not clogged.
• Close the door and press and hold START/PAUSE. For your
safety, the washer will not tumble or spin unless the door is
closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washer is not supplied with sufcient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufcient power, it will operate normally.
Drains with noise.
• At the initial installation, or when the washer has not been
used for an extended period of time, the washer may make
deating noises while draining. This is not a system failure.
The door does not
open.
• Press START/PAUSE to stop the washer.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washer has
stopped or the power has been turned off.
• Make sure all the water in the drum or tub is drained.
• The door may not open if water remains in the drum or tub.
Drain the drum or tub and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washer has drained.
FlexWash_DC68-03768L-00_EN.indd 67 2017-09-13 2:26:20
Troubleshooting
Troubleshooting
English68
Symptom Action
Excessive suds.
• Make sure you use the recommended types of detergent.
• Use high efciency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot add additional
detergent.
• Do not ll the detergent or fabric softener compartments
beyond the marked max ll limit.
The washer stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door, and then press and hold START/PAUSE to start
the washer. For your safety, the washer will not tumble or
spin unless the door is closed.
• Before the washer starts to ll, it will make a series of
clicking noises to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait and
the washer may start.
• Make sure the mesh lters of the water supply hoses at the
taps are not clogged. Periodically clean the mesh lters.
• If the washer is not supplied with sufcient power, the
washer temporarily will not drain or spin. As soon as the
washer regains sufcient power, it will operate normally.
FlexWash_DC68-03768L-00_EN.indd 68 2017-09-13 2:26:20
Troubleshooting
English 69
Symptom Action
The washer lls
with the wrong
temperature water.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
the water lines.
• Make sure your water heater is set to supply hot water with a
minimum temperature of 120 °F (49 °C) at the tap. Also, check
the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh lters. The mesh
lters may be clogged.
• While the washer lls, the water temperature may change
as the automatic temperature control feature checks the
incoming water temperature. This is normal.
• While the washer lls, you may notice just hot and/or just
cold water going through the dispenser when cold or warm
temperatures are selected. This is a normal function of
the automatic temperature control feature as the washer
determines the water temperature.
The load is wet at the
end of a cycle.
• Use the High or Extra High spin speed.
• Use high efciency (HE) detergent to reduce oversudsing.
• The load is too small. Small loads (one or two items) may
become unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
Has odors.
• Excessive suds collect in recesses and can cause foul odors.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washer interior after a cycle has nished.
FlexWash_DC68-03768L-00_EN.indd 69 2017-09-13 2:26:20
Troubleshooting
Troubleshooting
English70
Symptom Action
The tub or the water/
drain hose is frozen.
• For frozen hoses, use warm water to disconnect the frozen
hoses. Soak them in warm water.
• For a frozen tub, ll the tub with warm water, and then wait
for about 10 minutes.
• For the hose connector, put a hot towel on the drain hose
connector.
• After thawing the hoses, reconnect them.
Water drains out
immediately.
• Make sure the drain hose is not clogged, and is hung over
the drain hose hook. Fill the tub halfway with water, and try
spinning again.
• Lift the end of the drain hose to prevent water from draining.
Fill the tub halfway with water, and then run the spin cycle
after releasing the drain hose.
• Make sure the drain hose is installed correctly. See the
installation section of this manual and then adjust the position
of the drain hose as instructed.
• Make sure the washer drains completely if it is turned off
by force. If you operate the washer before it has drained
completely, the washer may supply water and drain
simultaneously.
Can I open the Add
Door at any time?
• The Add Door can be opened only when the
indicator
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high.
- If you set the Child Lock for safety reasons.
- When the drum wash or drum drying cycle is running that
does not involve additional laundry.
If an issue continues to occur, contact a local Samsung service center.
FlexWash_DC68-03768L-00_EN.indd 70 2017-09-13 2:26:20
Troubleshooting
English 71
Samsung Smart Home
Problem Action
I could not nd
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Washer app cannot connect with
Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my washer.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Smart Control indicator
on the washer’s display
is off, this indicates that no network connection has been
established. Use the Samsung Smart Home app to connect
and register the washer with your home network access
point (AP).
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my washer.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
washer but does not
run.
• Exit and restart the Samsung Smart Home app or unplug
your router and then reconnect it.
FlexWash_DC68-03768L-00_EN.indd 71 2017-09-13 2:26:20
Troubleshooting
Troubleshooting
English72
Information codes
If the washer fails to operate, you may see an information code on the screen. Check the
table below and try the suggestions.
Code
Action
Upper
washer
Lower
washer
1 1C 1C
Check the water level sensor.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may
be disabled during this process.
- dC
The door is open.
• Close the door, and then press START/PAUSE to resume
operation.
- ddC
The Add Door is open.
• Close the Add Door and press START/PAUSE to resume
operation.
1 dC -
The top door is open.
• Close the top door, and then press START/PAUSE to resume
operation.
- dC3
Check the Add Door.
• Power off and power the machine on after 2-3 minutes, and
then try again.
1 dC4 -
The protective cover is open.
• Close the protective cover, and then press START/PAUSE to
resume operation.
1 dC1 dC1
Check the door switch.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
FlexWash_DC68-03768L-00_EN.indd 72 2017-09-13 2:26:20
Troubleshooting
English 73
Code
Action
Upper
washer
Lower
washer
1 LC LC
Check for water leaks.
• Power the washer off, and then check the drain system for
any leaks. Once the leak issue is resolved, power the washer
on after 2-3 minutes.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may
be disabled during this process.
1 LC1 LC1
Check the drain hose.
• Make sure the end of the drain hose is placed on the oor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service
centre.
Others
• Use caution not to overll any of the compartments (main
wash/fabric softener).
• Do not spray or use water when cleaning the top door of the
upper washer. Use a cloth to wipe up.
1 4C 4C
Check the water supply line.
• Check the connection to the water line (including water
taps).
• Power off and then power the washer on after 2-3 minutes,
and then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may
be disabled during this process.
1 4C2 4C2
The water being supplied is too hot.
• Make sure the cold and hot water taps are properly
connected.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
FlexWash_DC68-03768L-00_EN.indd 73 2017-09-13 2:26:21
Troubleshooting
Troubleshooting
English74
Code
Action
Upper
washer
Lower
washer
1 5C 5C
Check the drain system.
• Make sure the drain lter is not clogged.
• If the drain lter is clogged, clean the lter, and then restart
the washer.
1 HC HC
Check the washing heater.
• Power off the washer, and then contact a Samsung customer
service center.
1 UB UB
Check the spinning process.
• The load may not be balanced inside the drum or tub. Load
is too small, or heavy items are mixed with light items.
Check the drum or tub and make sure the load is balanced.
• Avoid washing single items, adding few extra items help to
balance the load. Redistribute the load evenly.
• Press START/PAUSE to resume operation, or power off and
then power the washer on after 2-3 minutes, and then try
again.
1 8C
1 8C1
1 8C2
8C
8C1
8C2
Check the MEMS sensor.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 OC OC
Water may overow.
• Close the water tap, and then call for service.
1 3C 3C
Check the motor.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 AC6 AC6
Check the PBA communication status.
• Power off and then power the washer on after 2-3 minutes,
and then try again.
1 9C1
1 9C2
9C1
9C2
The electronic control needs to be checked.
• Check if power is supplied properly.
• If the information code remains, contact a Samsung service
center.
FlexWash_DC68-03768L-00_EN.indd 74 2017-09-13 2:26:21
Troubleshooting
English 75
Code
Action
Upper
washer
Lower
washer
1 SF SF
System failed.
• Power off the washer, and then contact a Samsung service
center.
1 AC AC
Check communications between main and sub PBAs.
• Try powering off and restarting the cycle.
• If the information code remains, contact a customer service
center.
- AC7
Check communications between the lower main PBA and the
upper main PBA.
• Try powering off and restarting the cycle.
• If the information code remains, contact a customer service
center.
If any information code keeps appearing on the screen, contact a local Samsung service
center.
FlexWash_DC68-03768L-00_EN.indd 75 2017-09-13 2:26:21
Specications
English76
Specications
Fabric care chart
The following symbols provide garment
care direction. The clothing care labels
include symbols for drying, bleaching,
drying and ironing, or dry cleaning when
necessary. The use of symbols ensures
consistency among garment manufacturers
of domestic and imported items. Follow
care label directions to optimize garment
life and reduce laundering problems.
Wash cycle
Normal
Permanent press / Wrinkle
resistant / Wrinkle control
Gentle / Delicates
Hand wash
Water temperature
Hot
Warm
Cold
NOTE
The temperature range for Hot is 135 °F
(57 °C) or below, 95 °F (35 °C) or below
for Warm, and 68 °F (20 °C) or below for
Cold. Wash water temperature must be a
minimum of 60 °F (16 °C) for detergent
activation and effective cleaning.
Bleach
Any bleach (when needed)
Only non-chlorine (color-safe)
bleach (when needed)
Tumble dry
Normal
Permanent press / Wrinkle
resistant / Wrinkle control
Gentle/Delicates
Special instructions
Line dry/Hang to dry
Drip dry
Dry at
Heat setting
High
Medium
Low
Any heat
No heat / Air
FlexWash_DC68-03768L-00_EN.indd 76 2017-09-13 2:26:22
Specications
English 77
Iron dry or steam temperatures
High
Medium
Low
Warning symbols for laundering
Do not wash
Do not wring
Do not bleach
Do not tumble dry
No steam (added to iron)
Do not iron
Dry-clean
Dry-clean
Do not dry-clean
Line dry / Hang to dry
Drip dry
Dry at
Protecting the environment
• This appliance is manufactured from recyclable materials. If you decide to dispose of
it, please observe local waste disposal regulations. Cut off the power cord so that the
appliance cannot be connected to a power source. Remove the lid so that animals and
small children cannot get trapped inside the appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturers’
instructions.
• Use stain removal products and bleaches before the wash cycle only when necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon
the program used).
FlexWash_DC68-03768L-00_EN.indd 77 2017-09-13 2:26:24
Specications
Specications
English78
Specication sheet
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).
Type Front loading washing machine
Model name WV16M9945K*
Dimensions (W × D × H) 686 x 864 x 1192 mm
Water pressure 50-800 kPa
Net weight 136 kg
Wash and spin capacity
Upper washer 2.5 kg
Lower washer 16.0 kg
Power
consumption
Washing and
heating
220-240 V 2200-2400 W
Spin revolutions
Upper washer 700 rpm
Lower washer 1100 rpm
NOTE
The design and specications are subject to change without notice for quality
improvement purposes.
FlexWash_DC68-03768L-00_EN.indd 78 2017-09-13 2:26:24
Memo
English 79
FlexWash_DC68-03768L-00_EN.indd 79 2017-09-13 2:26:24
QUESTIONS OR COMMENTS?
COUNTRY CALL OR VISIT US ONLINE AT
AUSTRALIA
1300 362 603 (Other)
1300 425 299 (HHP)
www.samsung.com/au/support
NEW ZEALAND
0800 726 786 (All Product)
0800 6 726 786
(Support for Smart Mobile Devices)
www.samsung.com/nz/support
DC68-03768L-00
FlexWash_DC68-03768L-00_EN.indd 80 2017-09-13 2:26:24
