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49-4000255 Rev 0 25
Troubleshooting Tips... Before you schedule service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Water standing in the
dishwasher
Air gap is clogged Clean the air gap. See the Care and Cleaning section.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line
installation.
Drain hose(s) bent or kinked Straighten the drain hose(s).
Filters blocked Clean the filter plate/drain filter. See the Care and
Cleaning section.
Water won’t
pump out of the
dishwasher
Drain is clogged If you have an air gap, clean it. See the Care and
Cleaning section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
Dishwasher won’t
run
The start ( ) button was
not pressed
Press the start ( ) button.
The drawer is not closed
properly
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closed.
Dishwasher drawer is in
“showroom mode”
Contact Café for further information.
Fuse is blown or circuit
breaker is tripped
Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
Power is not connected or
turned off
Connect power, replace fuse or reset circuit breaker.
Remove any other appliances from the circuit.
Keylock or Childlock is on Unlock controls. See Lock Options in the Getting
started section.
Possible leak is detected Some models are equipped with leak detection and the
cycle will be cancelled if a leak is detected. See Leak
Protection in the Getting started section. Contact Café
for service.
Control panel
responded to inputs
but dishwasher
never filled with
water
Drawer may not be
completely closed
Make sure the drawer is firmly closed.
Water valve may be turned
off
Make sure water valve (usually located under the sink) is
turned on.
Drawer will not open
(no beeping, no
wash in progress)
Childlock feature is on Turn the Childlock off. See Lock Options in the Getting
started section.
Closed drawer auto lock is
on
Knock once on the right side of the drawer front and open
drawer within 30 seconds.
Power failure during
wash program
Power outage in your home
or area
Wait until power resumes, program will restart in same
part of wash program.
Dishwasher does
not recognize
when I knock on
the drawer front to
pause or unlock it
Not knocking hard enough
or not knocking on the right
side of the drawer front
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drawer front, rather than using a light tap.
Drawer front knock sensor
is incorrectly installed or
calibrated
Contact Café for service.
Dishwasher is
registering taps
and bumps as
knocks and pausing
inadvertently
Drawer front knock sensor
is incorrectly installed or
calibrated
Contact Café for service.
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