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49-4000255 Rev 0 23
Problem Possible Cause What To Do
Spots and filming
on glasses and
flatware
Extremely hard water Increase the rinse aid setting and the amount of
detergent. See the Dispensers section.
Use high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish
®
Jet-Dry
®
Rinse Aid to prevent spots and prevent new film build-up.
If water is extremely hard, a softener may be required.
Low inlet water temperature Make sure water temperature is at least 120°F.
Overloading or improper
loading of the dishwasher
Load dishwasher as shown in the Loading section.
Old or damp powder
detergent
Make sure detergent is fresh. Use high quality detergents
such as Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic Dishwashing Detergent.
Rinse agent dispenser empty
Refill with high quality rinse agents such as Cascade
®
Platinum™
Power Dry™ Rinse Aid or Finish
®
Jet-Dry
®
Rinse Aid.
Rinse aid setting too low
or off
Increase/turn on the rinse aid setting. See Use a Rinse
Agent in the Dispensers section.
Too little or low performing
detergent
Make sure you use the proper amount of highly rated
powder detergent.
Black or gray marks
on dishes
Aluminum utensils have
rubbed against dishes
Remove marks with a mild, abrasive cleaner.
Dishes don’t dry
Normal wash program used Choose Plus or Pots wash program.
Overloading or improper
loading of the dishwasher
Load dishwasher as shown in the Loading section.
Additional drying time is
needed
Leave drawer closed after the wash program has
stopped to allow the fan to run as needed.
Select Ultra Dry option to add additional drying time.
NOTE: If you open the drawer, this fan extension will be
cancelled.
Low inlet water temperature Make sure inlet water temperature is at least 120°F.
Select Ultra Dry.
Select a higher cycle, such as Plus or Pots.
Rinse agent dispenser is
empty
Check the rinse agent dispenser and fill as required.
Rinse aid setting too low
or off
Increase/turn on the rinse aid setting. See Use a Rinse
Agent in the Dispensers section.
Dishes were left in the
drawer for several hours
after a wash
We recommend unloading the dishes within a few hours
after a wash program has finished, as the small amount
of vapor left after the wash may, with time, resettle on
dishes as condensation. Using rinse aid or increasing its
setting will also help with drying.
Program is taking
much longer than
usual
Wrong type of detergent used
Auto recovery program has
been triggered to stop the
dishwasher overflowing and
to disperse excess foam.
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NOTE: You may need to run your chosen wash program
again with the correct detergent if the dishes are not
clean at the end of the recovery program.
The wash program
seems to have
finished (the
dishwasher is idle),
but the end of wash
beeps haven’t
sounded and the
drawer cannot be
opened
The wash program is still
in progress. It is in a ‘quiet’
phase that is needed for
ensuring the best wash
results.
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more audible phase after the ‘quiet’ phase is over.
Troubleshooting Tips... Before you schedule service
TROUBLESHOOTING TIPS
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