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24 49-4000255 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you schedule service
Problem Possible Cause What To Do
Intermittent beeping Dishwasher is in pause
mode
Press on the control panel then close the drawer to
resume the program.
Sanitized light
flashes when the
drawer is opened at
the end of the cycle
A drawer was opened and
the cycle was interrupted
during the final rinse
Do not interrupt the cycle by opening a drawer during the
wash cycle.
The incoming water
temperature was too low
Raise the water heater temperature to between 120°F
and 150°F.
Detergent left in
dispenser
Dishes or utensils are
blocking the detergent cup
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the Loading section.
Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See the
Loading section.
Don’t place large bowls or pots directly in front of the
detergent dispenser.
Powder detergent
not dispensed
Detergent dispenser was
wet when loaded
Clean the dispenser and ensure it is dry before adding
powder detergent.
Suds in the drawers Wrong amount of detergent See Detergent Dispensing in the Dispensers section.
Wrong detergent Use only high quality automatic dishwasher detergents to
avoid sudsing. Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic Dishwashing Detergent have
been approved for use in all Café dishwashers.
To remove suds from the dishwasher, open the drawers
and let suds dissipate.
Rinse aid setting too high Decrease the rinse aid setting. See Use a Rinse Agent
in the Dispensers section.
Rinse aid dispenser plug
not closed tightly enough
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its finger grip pointing vertically. See Use Rinse Aid in the
Dispensers section.
Rinse agent was spilled Always wipe up rinse agent spills immediately.
Water under the
drain filter
This is normal 1RDFWLRQLVQHHGHG
Drawer interior is
stained
White film on inside
surface— hard water
minerals
Café
recommends high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish
®
Jet-Dry
®
Rinse Aid
to help prevent hard water mineral
deposits from forming.
Run dishwasher with citric acid to remove mineral deposits.
Citric acid (Part number: WD35X151) can be ordered
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information. Alternatively, purchase Cascade
®
Platinum™
Dishwasher Cleaner or Finish
®
Dishwasher Cleaner
and follow the directions on the label.
Some foods, like tomato
based products, may stain
the inside of the drawer
Pre-rinse dishes before placing in the drawer.
Alternatively, using the Rinse program after adding the
dishes may minimize staining.
Hard Water Living in an area with very
hard water
Increase the rinse aid setting and the amount of
detergent. See the Dispensers section.
If living in an area with very hard water, consult a
plumber on installing a household water softener.
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