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Requesting Assistance or
Service
Before callingfor assistance or service, please check "Troubleshooting"on pages 21-22. It
may save you the cost of a service call. If you stillneed help. follow the instructionsbelow.
1. If you need assistance* ...
Call the Whirlpool Consumer il I I
Assistance Center telephone
number. Dial toll-free from
anywhere in the U,S,A.:
1-800-253-1301
and talk with one of our trained consultants.
The consultant can instructyou in how to
obtain satisfactory operation from your appli-
ance or, if service is necessary, recommend
a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service • ...
Whirlpool has a nationwide net-
work of authorized Whirlpool
service companies. Whirlpool
service technicians are trained
to fulfill the product warranty
and provide after-warTanty service, anywhere
in the United States. To locate the authorized
Whirlpool service company in your area, call
our Consumer Assistance Center telephone
number (see Step 1) or look in yourtelephone
directory Yellow Pages under:
3. If you need FSP e replace-
merit parts ...
FSP isa registered trademark of Whirlpool
Corporation for quality pads. Look for this
symbol of quality whenever you need a
replacement part for your WhirlpooP
appliance. FSP replacement parts will fit
right and work right, because they are made
to the same exacting specifications used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number in
Step 1.
4. If you are not satisfied with
how the problem was
solved ...
• Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that
voices consumer views at the highest
levels of the major appliance industry.
• Contact MACAP only when the dealer,
authorized servicer and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
• MACAP will in turn inform us of your
action.
• APPUANCE-HOUSEHOLO-
MAJOR, SERVICE & REPAIR
• Smt."Whirlpool Appliances or
Authorized Whlrlpout Service
(,EzmmpJb:X'YZ Se=vice Co.)
t WASHING MACHINES &
DRYERS, SERVICE & REPAIR
• Se_" Whirlpool Applisr_es of
Aulhorlzed Whir Ipool Service
(E,xamp/e: X'YZ Service Co.)
*When asking for help or service:
Please provide a detailed description of the problem, your appliance's complete model
and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
23
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