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EN - 27
11. TROUBLESHOOTING
Repair of your machine should be carried out by an authorised service company. If your
machine requires repair or if you cannot solve an issue with the information provided
below, then you should:
• Unplug your machine from the mains power supply.
• Turn off the water supply.
• Contact the nearest authorised service company.
FAULT POSSIBLE CAUSE TROUBLESHOOTING
Your machine will not start.
It is not plugged in.
Insert the plug into the socket.
The fuse is faulty. Replace the fuse.
Mains supply is cut off. Check the mains supply.
Start/Pause button is not pressed. Press the Start/Pause button.
The programme dial is in the Stop
(off) position.
Turn the program dial to the desired position.
The door of your machine is not
closed properly.
Close the door of your machine.
Your machine does not
discharge
Drain hose is clogged or twisted. Check the drain hose.
Pump filter clogged. Clean the pump filter.
Your machine vibrates.
The feet have not been adjusted. Adjust the feet.
Transit bolts have not been
removed.
Remove the transit bolts from your machine
Your machine only has a small
amount of laundry inside.
This will not prevent the operation of your
machine.
Your machine is overloaded with
laundry or the laundry is not
distributed evenly.
Do not overload your machine. Make sure the
laundry is spread out.
Your machine is located on a hard
surface.
Avoid installing your machine on a hard surface.
When installing your machine, leave a
2 cm gap between walls or hard surfaces.
Excessive foam is formed in
the detergent drawer.
Too much detergent has been
used
Press the Start/Pause button. To stop the foam,
dilute one tablespoon of softener into 1/2 litre of
water and pour into the detergent drawer. Press
the Start/Pause button after 5-10 mins
Wrong detergent used.
Use detergents produced only for automatic
washing machines in your machine.
Unsatisfactory washing
result.
The laundry is too dirty for the
programme you have selected.
Select programmes appropriate for your laundry’s
level of dirtiness. (See page 21 programme table)
Not enough detergent used.
Use the amount of detergent as instructed on the
packaging
There is too much laundry in your
machine.
Check that the maximum capacity of your
Washer Dryer is not exceeded.
As soon as the machine is
loaded with water, water
discharges.
The end of the water drain hose is
too low for the machine.
Set the water drain hose to an appropriate height.
No water appears in the
drum during washing.
No fault. Water is in the unseen
part of the drum.
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