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49-3000255 Rev 1 23
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Short spray and
delay after pushing
the Start button
Lid was opened and
closed between cycle
selection and start
This is normal. See START-UP SEQUENCE in the Safety
Instructions section.
Water level seems
low
This is normal Water may not cover the top level of the clothes. This is normal for
this high efficiency washer.
Low water flow Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean both
the hose screens (if so equipped) and the screens in the machine
using a brush or a toothpick. Reconnect the hoses and turn the water
back on. Check to ensure there are no leaks at the connections.
Water siphoning out
of washer
Drain standpipe is too
low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions.
Too many suds Soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load.
Type of detergent
Switch to High Efficiency detergent such as .
Water leaks Type of detergent
Switch to High Efficiency detergent such as .
Using too much
detergent in washer
Use less detergent. Use less soap if you have soft water, a smaller
load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain clogged Check household plumbing. You may need to call a plumber.
Drain hose rubs on wall Make sure drain hose does not make contact with the wall. May
cause excessive wear on the hose.
Constant water pressure
to fill hoses at water
source
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every
5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Water supply is turned
off or improperly
connected
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets. NOTE: Water valves are marked
“H” and “C”.
Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean
both the hose screens (if so equipped) and the screens in the
machine using a brush or a toothpick. Reconnect the hoses and
turn the water back on. Check to ensure there are no leaks at the
connections.
Cool/Cold Water when
selecting Hot
This is normal. The washer senses water temperature (on some
models)and optimizes for best results. Cold water is added
periodically when hot is selected.
House water heater is
not set properly
Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
Water pumped
out before cycle is
complete
Water was left in unit for
24 hours with lid closed or
15 minutes with lid open
Previous cycle has been cancelled. Close lid, select new cycle,
and start machine.
Water won’t drain Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.44 m) above floor.
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