WASHERS
SAFETY INSTRUCTIONS ..........3
USING THE WASHER
Getting Started ...................... 5
Loading .............................15
Appliance Communication .............16
CARE AND CLEANING ............17
INSTALLATION
INSTRUCTIONS
.....................18
TROUBLESHOOTING TIPS ......23
LIMITED WARRANTY ............27
CONSUMER SUPPORT .......... 28
OWNER’S MANUAL &
INSTALLATION
INSTRUCTIONS
Write the model and serial
numbers here:
Model # _________________
Serial # _________________
You can find them under the
lid of the washer.
ENGLISH/ESPAÑOL
GE is a trademark of the General Electric Company. Manufactured under trademark license.
GTW540
GTW525
GTW500
GTW490
GTW485
GTW480
GTW465
GTW460
GTW340
GTW335
GTW330
GTW220
HTW240
HTW200
49-3000255 Rev 1 07-21 GEA
G033
2 49-3000255 Rev 1
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.
49-3000255 Rev 1 3
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
Ŷ
Read all instructions before using the appliance.
Ŷ
Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
Ŷ
DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
Ŷ
DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
Ŷ
Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for
2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke
or use an open flame during this time.
Ŷ
DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this
appliance is used near children. Before the washer is removed from service or discarded, remove the door or
lid. Failure to follow these instructions may result in death or injury to persons.
Ŷ
DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.
Ŷ
For waterproof, water-resistant and bulky items, only use the Bulky Items (or Delicates) cycle. DO NOT use
other cycles for these items. Using other cycles can cause excessive vibration and may result in injury or
damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.
Ŷ
DO NOT install or store this appliance where it will be exposed to the weather.
Ŷ
DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you
understand and have the skills to carry out.
Ŷ
DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
Ŷ
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT
disconnect power.
Ŷ
DO NOT climb on or stand on this unit.
Ŷ
See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
WARNING
Proper Disposal of your Appliance
Ŷ
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local
authorities for the environmentally safe disposal or recycling of your appliance.
4 49-3000255 Rev 1
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.
Ŷ
Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve.
Ŷ
Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty.
Ŷ
Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation
Instructions.
Ŷ
Ensure washer is properly leveled and washer legs are adjusted such that unit is stable.
Ŷ
Optional drain hose extension recommended for discharging heights from 60” - 96”.
Ŷ
GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
Ŷ
GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage.
Ŷ
Consider recycling options for your appliance packaging material.
PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 800.626.2002 during
normal business hours. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616.
Part Number Accessory
PM14X10002 4 ft rubber water supply hoses
Or
PM14X10005 4 ft braided water supply hoses
WH49X301 Drain hose extension
PM7X1 Washer Floor Tray
START-UP SEQUENCE
Ŷ
Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer
will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the
lid is opened during this period, the washer will pause. You will have to push the Start button again to restart
the cycle.
WHEN NOT IN USE
Ŷ
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill
hoses; GE Appliances recommends changing the hoses every 5 years.
Plug into a grounded 3 prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death, fire or electrical shock.
- Electrical Shock Hazard
WARNING
AUTOMATIC DRAIN SEQUENCE
Ŷ
Machine will automatically drain any time the lid is left open for more than 15 minutes and water is present.
Ŷ
Machine will automatically drain if left in a paused state with the lid closed for more than 24 hours and water is
present.
49-3000255 Rev 1 5
USING THE WASHER
Getting started
Throughout this manual, features and appearance may vary from your model.
Controls
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.
WARNING
DeepClean
D
B AEE F FF
D
B AEE F FF
DeepClean
D
B AEE F FF
6 49-3000255 Rev 1
Getting started
USING THE WASHER
D
B AEC F FF
DeepClean
D
B AEC F FF
DeepClean
D
B AC EF
EXTRA RINSE
Select when adding Fabric Softener
Fill Soak Wash Rinse Spin
START / PAUSE
Hold 3 Sec to Stop
Water Level Temperature
COLORS
NORMAL
LOW
MED MAX
AUTO
HIGH
WHITES DELICATES
BULKY ITEMS SPEED WASH
BEDDING/TOWELS
DEEP CLEAN DRAIN AND SPIN
COLD
TAP
COOL
COLD
COLORS
WARM
HOT
Pause
Lid Locked
D
B AC EF
49-3000255 Rev 1 7
USING THE WASHER
Getting started
Medium
Precise Fill
D
B AC EF
Medium
Large
Precise FillSmall
Super
D
B AC EF
Medium
Large
Precise FillSmall
Super
D
B AC EF
Regular Large
Small
Precise Fill
D
B AC
8 49-3000255 Rev 1
Getting started
USING THE WASHER
A
B
Load Size/Water Level (on some models)
Add detergent to the bottom of the basket and fabric softener to the dispenser (on some models) prior to loading clothes.
Loosely load items in the washer basket. Overloading may negatively impact wash performance. Adjust the load size
accordingly.
Make the load selection:
Precise Fill/Auto (on some models)
– For convenience, best performance and optimal efficiency, select Precise Fill/Auto for models so equipped. This selection
automatically provides the correct amount of water suited to the size and type of load placed in the unit. Lid will be locked for the
duration of the load sensing process, which includes a brief spin period and a portion of the water fill.
– If you prefer to manually select the water level, select Low/Small through Max/Super (or Large on some models). While Precise Fill/
Auto is best for most loads and general washing, you may want to manually select the load size for specialty items such as bulky,
lightweight comforters or pillows, where you want to ensure a larger water level is applied. Manual load size selections should be made
for wet items placed in the washer, such as soaked towels or garments.
– The washer will not fill with water when
Precise Fill/Auto
is selected if the lid is opened. When the lid is closed the
machine is able to begin filling with water in order to sense the load size.
NOTE: This is a high-efficiency washing machine. This system requires less water while providing effective cleaning action. You may
notice that the water level is lower than on your previous washer. This is normal.
C
Start/Pause
Press Start to begin the cycle. NOTE: If the lid is closed, the lid will lock only during the load sensing portion of the cycle (when
the Precise Fill/Auto selection is made or models which do not have a load size selection) and during spin portions of the cycle.
Lid will unlock after load sensing and spin.
Pressing Pause will unlock the lid (if locked at that time), pause the cycle and the Pause indicator light will blink.
To continue the cycle, press Start again. If water remains in the machine, select the Drain & Spin cycle to drain basket and spin
water out of the washer basket. NOTE: Machine will automatically cancel and drain when water is present and the lid is left
open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Select cycle and press Start to
begin new cycle.
Cycle Status Lights
Shows whether the washer is in the Fill, Soak, Wash, Rinse or Spin portion of the cycle.
If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle
and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the
out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load
and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly
in the wash basket and run a Drain & Spin cycle.
Regular Large
Small
Precise Fill
(features and appearance will vary by model)
Water Level
LOW
MED MAX
AUTO
HIGH
• Loosely add items around
agitator or Infusor. Overloading
may negatively impact wash
performance. See page 15 for
suggested loading examples.
• Add the manufacturer’s
recommended amount of
detergent to the top of the
load after adding clothes. We
recommend the use of High
Efficiency detergents such as
in your energy efficient washer.
Step 2
Step 3
Step 4
Step 1
• Close lid. • Press
Start.
•
Add fabric softener to the
fabric
softener dispenser
(on some
models); see
page 14.
•
If using detergent packets,
add to the bottom of the
wash basket before adding
clothes.
NOTE: Unit will not start
with lid open if Precise Fill/
Auto is selected except on
Bulky Items cycle.
• Select wash cycle.
• Select wash options, including Deep
Rinse/Extra Rinse option (on some
models) when using fabric softener.
• Select options.
• Select load size (on some models).
49-3000255 Rev 1 9
USING THE WASHER
Getting started
D
Wash Cycles-Cycle Selector Knob - For models GTW540, GTW525, GTW500, GTW490, GTW485, GTW480,
GTW465, GTW460, GTW340, GTW335, GTW330, GTW220 & HTW240 only.
The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the
knob after starting a cycle will stop the washer and change the cycle/options to the new selection. Press Start to begin the
new cycle selection.
The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance,
select the cycle that most closely matches the items being washed.
Selections and options shown in bold are the recommended settings for that cycle.
Some cycles and options may not be available on some models.
Items to Wash Cycle Wash Temp Soil
Level
Spin
Selection
(Duration)
Options Available Cycle Details
Cycle for normal,
regular, or typical
use for washing
up to a full load
of normally
soiled cotton
clothing.
Colors Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
On GTW460
Model Only:
Deep Fill
Cycle for normal, regular, or typical
use for washing up to a full load
of normally soiled cotton clothing.
Choose the Heavy or Extra
Heavy soil level selection and
Warm or Hot water temperature
selection as appropriate for your
clothes load for a higher degree of
cleaning. Incorporates multi-stage
fills and wash periods to provide
optimal fabric care.
Dark colored
items, linens,
and mixed loads.
Dark
Colors
Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Lower wash temperatures,
a shorter wash period, and
a deep fill rinse (on some
models) minimizes fading and
spotting of dark colored fabrics.
Incorporates multi-stage fills and
wash periods to provide optimal
fabric care.
Casual clothes,
lightly soiled
office wear.
Casuals Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Wash period tailored to care for
casual clothes and office wear
items. Incorporates multi-stage
fills and wash periods to provide
optimal fabric care.
Lingerie and
special care
fabrics with light
soil.
Delicates Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Utilizes a unique “tri-pulse” extra
gentle agitate profile and a low
spin speed to provide special
care to delicate fabrics. It is
recommended to place small or
ultra delicate items in mesh bags
before washing.
Dark colored
fabrics and
mixed loads.
Cold
Wash
Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Cycle combines multiple extended
wash agitation periods with soak
periods to provide enhanced
cleaning performance and energy
efficiency with colder water
temperatures.
Medium to lightly
soiled athletic
wear items of
technical or
synthetic fabrics.
Active
Wear
Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Cycle designed for care of medium
to lightly soiled active wear,
aththletic
wear, and technical fabrics.
Incorporates a multi stage wash period
with soak to effectively treat body soils
and odors. Use the Heavy Duty cycle
for heavily soiled sports clothing
constructed of sturdy fabric.
Small loads of
lightly soiled
items that are
needed in a
hurry.
Speed
Wash
Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Utilizes an expedited wash period
and time saving continuous spray
rinse to clean small lightly soiled
loads in the fastest time possible.
10 49-3000255 Rev 1
D
Wash Cycles-Cycle Selector Knob - Continued - For models GTW540, GTW525, GTW500, GTW490,
GTW485, GTW480, GTW465, GTW460, GTW340, GTW335, GTW330, GTW220 & HTW240 only.
Items to Wash Cycle Wash Temp Soil
Level
Spin
Selection
(Duration)
Options Available Cycle Details
Wet load of items.
For items that need
only to be rinsed,
use this cycle with
Deep Rinse/Extra
Rinse option.
Drain &
Spin
Max/Extra
Normal
Deep Rinse/Extra
Rinse
2nd Rinse
Utilizes a high speed spin to
extract water from wet items.
For items that need to be rinsed,
select the Deep Rinse/Extra Rinse
and/or 2nd Rinse option when
using this cycle.
Jeans with
medium to light
soil. For heavily
soiled work jeans,
use the Heavy
Duty Cycle.
Jeans Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Combines higher water levels,
a specially designed agitation
profile, and multi step wash and
soak periods to care for jeans
with medium to light soil. Use
the Heavy Duty cycle for heavily
soiled work jeans.
Sturdy fabrics with
heavy soil.
Deep
Clean
Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Incorporates multi-step wash
and soak periods combined
with extended wash periods to
effectively clean heavily soiled
sturdy fabrics.
Water-resistant,
bedding and
bulky items, such
as large coats,
mattress pads,
and bath mats.
Bulky
Items
Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Provides a Deep Fill/max fill
wash water level to wash bulky
and waterproof items. Also
incorporates a Deep Fill rinse to
effectively rinse bulky items and
a low spin speed appropriate
for these items. Only use this
cycle for water-resistant,
bedding or bulky items.
Towels.
Sheets.
Towels /
Sheets
Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Cycle designed washing towels or
sheets, using a higher water level
and a soak period to effectively clean
these items. It is recommended
that towels and sheets be washed
separately for best care and washing
performance. For waterproof bed
covers use Bulky Items cycle.
Whites and
household linens
Whites Hot
Warm
Colors
Cool
Cold
Tap Cold
Ex. Heavy
Heavy
Normal/
Medium
Light
Ex. Light
Max/Extra
Normal
Stain PreTreat
Guide
Deep Fill
Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Cycle tailored to clean and
brighten your whites.
Heavily soiled
colorfast items.
Sanitize
with Oxi*
Hot Ex. Heavy Max/Extra Auto Soak
Deep Rinse/Extra
Rinse
2nd Rinse
Cycle uses an initial lower water
fill for super concentrated, high
temperature sanitization followed by
a heavy wash step. A pump purge
and deep rinse is incorporated to
remove contaminants. See additional
details below.
Getting started
USING THE WASHER
*Sanitize with Oxi
The Sanitize With Oxi cycle, when using an Oxi additive along with your detergent, is designed to remove 99.9% of bacteria found in
home laundry. Measure the detergent and the Oxi products carefully. Using the amounts appropriate for a large heavily soiled load
in a top load washer, follow the detergent and the Oxi product label instructions. For the Sanitize With Oxi cycle only, add the clothes
first and then place the detergent and Oxi product directly on top of the load. The washer hot water supply connection must provide
a minimum of 120°F to ensure the effectiveness of this cycle.
NOTE: The Sanitize with Oxi cycle will use the HOT water and Extra Heavy soil setting regardless of the actual settings on the
Temperature and Soil Level knobs. The lid will be locked during the wash cycle. Pause can be pressed to unlock the lid. The
Stain PreTreat option is not available.
49-3000255 Rev 1 11
USING THE WASHER
Getting started
D
Wash Cycles-Cycle Selector Knob - For model HTW200 only.
The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the
knob after starting a cycle will stop the washer and change the cycle options to the new selection. Press Start to begin the
new cycle selection.
The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance,
select the cycle that most closely matches the items being washed.
Items to Wash Cycle Wash Temp Soil
Level
Spin
Selection
(Duration)
Cycle Details
Cycle for
normal, regular,
or typical use
for washing up
to a full load of
normally soiled
cotton clothing.
Colors Cool
Cold
Tap Cold
Normal Normal Cycle for normal, regular, or typical use for washing up
to a full load of normally soiled cotton clothing. Multiple
wash temperature selections are available within this
single cycle:
Tap Cold: Coldest selection available, adds no hot water.
Cold: Adds some hot water to aid dissolving
detergents in colder climates.
Cool: Adds more hot water to increase cleaning.
The Normal cycle is identical in cycle steps, wash times,
etc. for each wash temperature selection available.
All rinses are cold.
Whites and
household linens
Whites Hot Heavy
Medium
Light
Normal Provides the hottest hot temperature available (based
on your water heater setting) with longer wash periods
to clean and brighten your whites. It is recommended
that a Oxi or chlorine bleach product appropriate for
items being washed be used with this cycle to maximize
whitening performance. Note that three soil levels are
available: Heavy, Regular, and Light. Rinse is cold.
Light colored
items. More
heavily soiled or
items with body
soils.
Casuals Warm Heavy
Medium
Light
Normal Wash temperature and wash profile tailored for items
that are more heavily soiled and/or contain body
soils. Note that three soil levels are available: Heavy,
Regular, and Light. Rinse is cold.
Lingerie and
special care
fabrics with
light soil.
Water-resistant,
bedding and
bulky items,
such as large
coats, mattress
pads, and bath
mats.
Delicates Cool Light Normal Utilizes a unique “tri-pulse” extra gentle agitate profile
and a low spin speed to provide special care to
delicate fabrics. It is recommended to place small or
ultra delicate items in mesh bags before washing.
Wet load of
items.
Drain &
Spin
Normal Utilizes a high speed spin to extract water from wet
items.
NOTE: Water temperature selections are embedded within the wash cycles. For the Colors Cycle Normal, there are multiple
temperature selections available. For other cycles, such as Whites, there is only one temperature available but there are
multiple soil levels embedded. Select the cycle, temperature and soil level that best matches items being washed.
D
Wash Cycles-Cycle Selector Knob - Continued - For models GTW540, GTW525, GTW500, GTW490,
GTW485, GTW480, GTW465, GTW460, GTW340, GTW335, GTW330, GTW220 & HTW240 only.
Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance
condition that could result in physical injury, property damage, and/or appliance damage.
For Waterproof, Water-Resistant, or Bulky:
•
Only use the Bulky (or Delicates) cycle.
•
Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or
floor.
•
Do not mix waterproof and non-waterproof items
.
•
Read the Owner’s Manual for wash cycle details.
WARNING
12 49-3000255 Rev 1
Stain PreTreat
The Stain PreTreat feature allows you to indicate what stains are on the garments in your load. An initial water fill is
performed at a temperature tailored to the stain type selected and to an amount which enables a concentrated cleaning
step. A stain scrubbing period, followed by an active soak, is conducted to effectively treat the stain. Then additional water
is added to the selected temperature and the wash phase is conducted for the cycle selected. For washing normally soiled
cotton clothing the Stain PreTreat option should be in the Off position.
This feature can be applied to most wash cycles as described in the cycle guide.
To use Stain PreTreat:
1. Select the desired wash cycle.
2. Select the stain to be treated under the Stain PreTreat options.
Stain PreTreat Guide
Category
Recommended
Temperatures
Treatment/Wash
Stain
For best results,
before placing in
washer:
Tomato Cool/Warm Sauce
Catsup
Salsa
Pretreat with liquid
detergent or stain
remover product;
rinse with cool
water.
Dirt Cool/Warm Dirt
Clay
Mud
Allow dirt to dry;
remove loose dirt
using a brush.
Rinse with cool
water.
Grass Cold/Warm Grass
Lipstick
Chocolate
Gravy
Mayonnaise
BBQ Sauce
Pretreat with liquid
detergent or stain
remover product.
Brush lightly; rinse
with cold water.
Wine Cool/Warm Wine
Soda
Kool-Aid
Tea
Coffee
Juice
Beer
Pretreat with
mixture of Oxi
product and cool
water. Add Oxi
product along with
detergent in the
washer.
• Recommended temperatures are optimal for stain removal performance; adjust temperature selection to suit load being
washed.
• Ensure stain is completely removed after wash cycle and before placing in dryer; very tough stains may require a second
treatment.
F
Cycle Options (on some models)
Settings
Select settings for agitation (Soil) and water temperature (Temp).
NOTE: Longer Spin times typically reduce dryer time/energy usage (i.e. reduces total energy when using both a washer and
a dryer).
E
Getting started
USING THE WASHER
49-3000255 Rev 1 13
Cycle Options - Continued
Deep Fill
Select the Deep Fill feature for loads where extra water is needed. The Deep Fill feature is recommended for special case
loads only, not for typical use.
Press the Deep Fill button once before starting the cycle to add an incremental amount of water to the wash load. Holding the
Deep Fill button for 3 seconds will provide the deepest fill level possible; this will increase cycle time due to the additional time it
takes to fill the washer.
To cancel the option if desired, press the Deep Fill button again.
NOTE: The Deep Fill button can also be pressed after the washer has completed filling and is in the wash phase if additional
water is desired. To stop the extra fill, press the Deep Fill button again and the water will stop.
Auto Soak
This option begins with a brief agitation, soaks for a specified period of time, then moves through the rest of the cycle
automatically.
2nd Rinse
When you use extra detergent or bleach to clean heavily soiled clothes, use the 2nd Rinse option to better remove additional
residues.
Extra Spin
Select to provide additional spin time, increasing energy efficiency through reducing drying times.
2nd Rinse + Extra Spin
Provides both a second rinse and an extra spin.
Deep Rinse/Extra Rinse
Set this option to provide a deep rinse or when using fabric softener. This option may change other settings (e.g. Spin may go to a
higher setting) to maximize performance.
NOTE: For models GTW340, GTW490 and GTW500 only. If liquid fabric softener is desired, wait until the Rinse cycle status light
is lit and the final rinse fill is complete before adding the recommended amount of liquid fabric softener directly to the rinse bath.
When adding liquid fabric softener, pour into deeper areas of rinse water while avoiding direct contact with fabric.
F
Consumer Help Indicator
Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some
situations that you can perform without the need to call for service. The chart below describes the helpful lights you may
notice flashing on the display.
Spin light blinking If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining
portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs,
the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In
some cases, the washer may not be able to balance the load and spin up to full speed. If you notice
the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash
basket and run a Drain & Spin cycle.
Fill light (Water
not entering
washer)
Check your house water supply. Did you forget to turn on one or both supply valves after installation or
coming back from vacation? As soon as the light starts to flash, the washer will initiate a 4 minute lock-
out period. The washer controls won’t respond/change during this time. After the 4 minutes, you can
begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute
timer will start over again.
Lid Locked light Lid Locked light will flash if 3 cycles have been started without opening the lid. The washer will not
start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If
the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.
USING THE WASHER
Getting started
14 49-3000255 Rev 1
Automatic Load Sensing
This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed in the
washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine is able to
begin filling with water in order to sense the load size.
NOTE: Automatic Load Sensing initiates a spin at the beginning of the cycle and will take as much as 3 minutes to complete
(significantly shorter for smaller loads); this is normal operation.
NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You
may notice that the water level is lower than on your previous washer. This is normal.
The agitator cap fits into the top of the agitator. If it accidentally
comes off, simply put it back on.
The fabric softener dispenser automatically releases liquid fabric
softener at the proper time during the cycle.
Do not stop the washer or raise the lid during the first spin.
This will cause the dispenser to empty too soon.
To use, follow these steps:
1
Make sure dispenser is securely attached to agitator.
2
Use only liquid diluted fabric softener. Pour into dispenser,
using amount recommended on package.
Never pour fabric softener directly on clothes. It may stain
them.
3
Add water to dispenser until it reaches the maximum fill line.
4
Select Deep Rinse/Extra Rinse option.
NOTE: Fabric softener may not dispense properly if the Deep
Rinse/Extra Rinse option is not selected.
Liquid Fabric Softener Dispenser (on some models)
Liquid chlorine bleach should be added through the bleach
dispenser in the front left corner. Follow bleach manufacturer’s
recommendations for the correct amount of liquid chlorine
bleach based on load size, taking care to not apply or spill it
directly on clothing.
NOTE: Do not use liquid chlorine bleach and laundry
pretreatments such as an Oxi product in the same wash load.
Liquid Bleach
Place laundry pretreatments, such as an Oxi product, directly
in the bottom of the wash basket before loading clothes.
NOTE: Do not use liquid chlorine bleach and laundry
pretreatments such as an Oxi product in the same wash load.
Pretreatment
ONLY this
portion of the
dispenser is
visible once
installed into
agitator
Do not pour anything into the agitator
if the agitator cap or dispenser is
removed.
Getting started
USING THE WASHER
49-3000255 Rev 1 15
Average Small Load
Clothes Level
Water Level
Average Medium Load
Clothes Level
Water Level
Clothes Level
Water Level
Average Large Load
Always follow fabric manufacturer’s care label when laundering.
Proper Use of Detergent
Using too little or too much detergent is a common cause
of laundry problems.
Use less detergent if you have soft water, a smaller load or
a lightly soiled load.
For spots, apply pre-treatment to items as recommended on
the product label. Application should be made in the basket to
prevent overspray which may cause the coloring on the lid or
graphics to fade.
Place detergent packets in the bottom of the wash basket
before adding clothes.
GE Appliances recommends the use of High Efficiency
detergents such as in your energy efficient washer.
HE detergents are formulated to work with low water
wash and rinse systems. HE detergents reduce the
oversudsing problems commonly associated with regular
detergents.
When using high efficiency or concentrated detergents,
consult the product label to determine amount required for
optimum performance. Excessive detergent will negatively
impact wash performance.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the
fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton
towels and socks separate from lint collectors including synthetic garments and dress pants.
Loading the Washer
Load dry items loosely in the washer basket. For best
results, load items evenly and loosely around the outside of
the basket, filling in towards the center on larger loads. To
add items after washer has started, press Start/Pause if the
lid is locked; wait until the Lid Lock indicator on the display
is no longer illuminated before attempting to open the lid. Lift
the lid and submerge additional items around the outside of
the basket. Close the lid and press Start to resume. Adjust
load size selection and/or use Deep Fill option if necessary.
Ŷ On Infusor models, do not place large items such as
sheets, blankets and towels across the Infusor. Load
them around the outside of the basket.
Ŷ Do not put lawn or sofa cushions into the washer as they
are too big to move. Remove outer covers and ONLY
wash them.
USING THE WASHER
Loading
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT dry anything that has been soaked in or spotted with any type of oil.
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation.
WARNING
- Fire Hazard
16 49-3000255 Rev 1
Appliance communication
APPLIANCE COMMUNICATION
WiFi Connect (For customers in the United States only - on some models)
Your washer may be GE Appliances WiFi Connect
compatible using the optional GE Appliances
ConnectPlus module.
If compatible: To connect this appliance to the
internet you will need to purchase a GE Appliances
ConnectPlus and attach the module to your appliance
through the communication port in the appliance.
The GE Appliances ConnectPlus will allow your
appliance to communicate with your smartphone for
remote appliance monitoring, control and notifications.
WiFi Connectivity: For assistance with the appliance
or the GE Appliances ConnectPlus network
connectivity, please call GE Appliances Connected
Home Support at 800.220.6899.
Please visit www.GEAppliances.com/connect to learn
more about connected appliance features, to learn
what connected appliance apps will work with your
smartphone and to learn where you can purchase a
ConnectPlus module.
The ConnectPlus module has the FCC/IC ID located
on the back of the module.
Part Number Accessory
PBX10W00Y0 WiFi ConnectPlus module
49-3000255 Rev 1 17
Care and cleaning
CARE AND CLEANING
Separate for cleaning
Cleaning the Fabric Softener Dispenser (on some models)
1
Remove the dispenser from the top of the agitator.
2
Separate the dispenser cup from the cover by grasping the top and pushing down on the
inside of the cup with your fingers. Dispenser cup will pop free from the cover.
3
To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following
solution:
Ŷ
1 US gallon (3.8 liters) warm water
Ŷ
1/4 cup (60 ml) heavy-duty liquid detergent
Ŷ
1 cup (240 ml) bleach
4
If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you
may roughen the surface of the dispenser.
5
Rinse and reassemble dispenser. Place dispenser back on the agitator.
Exterior of the Washer
Immediately wipe off any spills with a damp cloth.
Interior of the Washer
Leave the lid open after washing to allow moisture to
evaporate. If you want to clean the basket, use a clean
soft cloth dampened with liquid detergent; then rinse.
(Do not use harsh or gritty cleaners.)
Water Supply Hoses
Hoses connecting washer to faucet should be replaced
every 5 years.
Moving and Storage
Ask the service technician to remove water from drain
pump and hoses. Do not store the washer where it will
be exposed to the weather.
Long Vacations
Be sure water supply is shut off at faucets. Drain all
water from hoses and water filter pump area if weather
will be below freezing.
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.
Service personnel – DO NOT contact the following parts while the appliance is energized: Drive Motor, Lid Lock,
Water Valves, Drain Pump and Recirculation Pump.
- Electrical Shock Hazard
WARNING
18 49-3000255 Rev 1
Installation
Washer
Instructions
If you have any questions, call GE Appliances at 800.GE.CARES
(800.432.2737)
or visit our Website at: GEAppliances.com
In Canada, call 800.561.3344
or visit www.GEAppliances.ca
TOOLS REQUIRED FOR
WASHER INSTALLATION
Ŷ
Pliers
Ŷ
Level
PARTS SUPPLIED
PARTS REQUIRED (Sold separately)
GE Appliances Parts and Accessories
Order on-line at GEApplianceparts.com today, 24 hours a
day
or by phone at 800.626.2002 during normal business
hours.
Part Number Accessory
PM14X10002 4 ft Rubber Water Supply Hoses
Or
PM14X10005 4 ft Braided Metal Water Supply Hoses
WH1X2267 Rubber Washer (1) and Screen (1)
WH49X301
Drain Hose Extension (For discharge
heights from 60" - 96"
Ŷ
Drain Hose Extension (For discharge heights from 60" - 96"
NOTE: We strongly recommend the use of new water
supply hoses. Hoses degrade over time and need to
be replaced every 5 years to reduce the risk of hose
failures and water damage.
BEFORE YOU BEGIN
Read these instructions completely and carefully.
•
IMPORTANT – Save these
instructions for local inspector’s use.
•
IMPORTANT – Observe all
governing codes and ordinances.
• Note to Installer – Be sure to leave these
instructions with the Consumer.
• Note to Consumer – Keep these
instructions for future reference.
• Skill level – Installation of this appliance requires
basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the
installer.
• Product failure due to improper installation is not
covered under the Warranty.
Ŷ
Drain Hose
Ŷ
Cable Tie
Ŷ
Clamp
Ŷ
Drain Hose Clip
Ŷ
Owner's Reference Guide
Ŷ
Water Hoses (2)
Ŷ
Rubber Washers (2)
and Strainer Screens (2)
49-3000255 Rev 1 19
Installation Instructions
LOCATION OF YOUR WASHER
DO NOT Install the Washer:
1. In an area exposed to dripping water or outside
weather conditions. The ambient temperature should
never be freezing or near freezing for proper washer
operation.
2. In an area where it will come in contact with curtains or
drapes.
3. On carpet. The floor MUST be a hard surface with a
PD[LPXPVORSHRIƎSHUIRRWFPSHUFP
To make sure the washer does not vibrate or move,
you may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHƎLPSUHJQDWHG
plywood sheet solidly attached to existing floor covering.
IMPORTANT: Minimum Installation Clearances
- Alcove or Closet
• If your washer is approved for installation in an alcove or
closet, there will be a label on the back of the machine
describing requirements.
• Minimum clearance between washer and adjacent walls
or other surfaces: 0" either side, 2" front, 3" rear.
Vertical space from floor to overhead shelving, cabinets,
ceiling, etc. = 60".
• Closet doors must be louvered or otherwise ventilated
and have at least 60 square inches of open area. If the
closet contains both a washer and a dryer, doors must
contain a minimum of 120 square inches of
open area.
NOTE: The clearances stated on this label are minimums.
Consideration must be given to providing adequate
clearances for installing and servicing.
After the machine is in the home, remove outside
packing material/carton from washer.
Remove bag (containing clamp, cable tie and drain
hose clip), drain hose and Owner's Reference Guide
from tub.
NOTE: Leave foam shipping material inside tub
opening to hold tub in place during the rest of
installation.
1
UNPACKING THE WASHER
Remove base from unit by placing foot on side of base
and tipping unit back on corner post. Remove base and
bring the washer back upright.
2
REMOVE THE BASE
WATER SUPPLY REQUIREMENTS
WATER SUPPLY LINES - Purge Hot and Cold water supply lines for 30 seconds prior to installation of hoses and washing
machine. Ensure inlet hose screens are also clean and free of debris.
WATER PRESSURE - Must be 20 psi minimum to 120 psi maximum.
WATER TEMPERATURE - Household water heater should be set to deliver water at 120° to 150°F (50° to 66°C) TO THE
WASHER when hot wash is selected.
SHUTOFF VALVES - Both hot and cold shutoff valves (faucets) should be supplied.
DRAIN - Water should be drained into standpipe. Discharge height MUST NOT BE LESS THAN 30 INCHES, and no
more than 8 feet above the base of the washer. Standpipe must be 1-1/2 inches minimum inside diameter and must
be open to atmosphere.
Certain internal parts are intentionally not grounded
and may present a risk of electric shock only during
servicing.
Service personnel – DO NOT contact the following
parts while the appliance is energized: Drive Motor,
Lid Lock, Water Valves, Drain Pump and Recirculation
Pump.
- Electrical Shock Hazard
WARNING
Bag
Owner's Reference Guide
Leave foam shipping
material inside tub
Drain hose
NOTE: Consider
recycling options
for your appliance
packaging
material.
20 49-3000255 Rev 1
Installation Instructions
Connect drain hose to drain port on back of washer. Open
clamp with pliers and slide onto hose end. Holding clamp
open, push hose end onto drain port until fully seated.
Release clamp between locating ribs on hose end. Outlet
of hose end should be oriented vertically.
3
CONNECT DRAIN HOSE TO
WASHER
5
CONNECT WATER HOSES TO
OUTLET VALVES
Drain
hose
Drain
port
Drain
end
Clamp
Determine which is HOT water line before attaching
water hoses to faucets. Traditionally, HOT faucet is on
left.
(If screen washers are not installed) With protruding
part of screen toward you, install strainer screen/rubber
washer into each of the free ends of two water hoses.
Connect hot water hose to hot water
outlet valve of your home. Hand
tighten and use pliers to tighten
hoses between 1/4 and 1/2 turn
beyond hand-tight. Open hot water
valve.
Connect cold water hose to cold
water outlet valve of your home.
Hand tighten and use pliers to
tighten hoses between 1/4 and 1/2
turn beyond hand-tight. Open cold water valve.
Check for leaks and drips at the hose couplings. Tighten
as necessary.
Unplug electrical cord before installing water hoses. If
not installed, install rubber washer in one end of hot
water hose. Thread hot water hose onto connection
labeled H at top rear of washer. Hand tighten and use
pliers to tighten hoses between 1/8 and 1/4 turn beyond
hand-tight.
If not installed, install rubber washer in one end of cold
water hose C. Thread cold water hose onto connection
labeled C at top rear of washer. Hand tighten and use
pliers to tighten hoses between 1/8 and 1/4 turn beyond
hand-tight.
0RYH ZDVKHU DV FORVH WR ¿QDO ORFDWLRQ DV SRVVLEOH
leaving room for you to make water, drain, and electrical
connections to your home.
4
CONNECT WATER HOSES TO
WASHER
Rubber
washer
Rubber
washer
Remove the cap from the drain port, if present, before
installing the drain hose. It is normal for a small amount
of residual water from the factory quality test process to
drain out of the port when removing the cap.
Cap
Port
Washer Back
49-3000255 Rev 1 21
Installation Instructions
6
CONNECT TO DRAIN
Install drain hose clip on
rear panel of washer.
Route drain hose through
clip and insert free end
into drain opening of your
home.
If water valves and drain are built into wall, fasten drain
hose to one of the water hoses with cable tie provided.
If your drain is a standpipe, fasten drain hose to
standpipe with cable tie provided.
NOTE: If longer
drain hose is
required, order drain
hose extension kit,
GE Appliances part
number WH49X301.
Connect additional
drain hose (contained
in kit) to original hose
with hose clamp
(contained in kit).
6
CONNECT TO DRAIN (Continued)
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than 5" of
hose should be in the drain pipe. There must be an air
gap around the drain hose. A snug fit can also cause a
siphoning action.
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than 5" of
hose should be in the drain pipe. There must be an air
gap around the drain hose. A snug fit can also cause a
siphoning action.
If drain discharge height does not meet 30"
minimum height requirement, end of drain hose must
be secured in drain opening of home by installer and
have an air gap around hose to prevent siphoning.
Drain
hose
clip
Drain
hose
Washer
back
Wall
5" Max.
insertion
into
drain
30"
Min.
Drain
hose
Cable tie
Washer
back
Drain
hose
clip
30"
Min.
5" Max.
insertion
into
drain
Drain
hose
Cable
tie
Standpipe
Washer
back
Drain
hose
clip
Less than
30"
Drain
hose
Washer
back
Drain
hose
clip
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than 5" of
hose should be in the drain pipe. There must be an air
gap around the drain hose. A snug fit can also cause a
siphoning action.
22 49-3000255 Rev 1
Installation Instructions
If required by local codes, an external 18 gauge or
larger copper ground wire (not provided) may be
added. Attach to washer cabinet with a #10-16 x
1/2
”
sheet metal screw (available at any hardware store) to
rear of washer as illustrated.
Mobile Home Installation:
Installation must conform to Standard for Mobile Homes,
ANSI A119.1 and National Mobile Home Construction
and Safety Standards Act of 1974 (PL93-383).
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least
resistance for electric current. This appliance is
equipped with a cord having an equipment- grounding
conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly
installed and grounded in accordance with all local
codes and ordinances.
Improper connection of the equipment-
grounding conductor can result in a
risk of electrical shock. Check with a qualified electrician,
or service representative or personnel, if you are in
doubt as to whether the appliance is properly grounded.
DO NOT modify the plug on the power supply cord. If it
will not fit the outlet, have a proper outlet installed by a
qualified electrician.
Attach ground
wire and ground
screw (obtain
locally)
Washer
back
Before starting the washer, check to make sure:
Ŷ
Main power is turned on.
Ŷ
The washer is plugged in.
Ŷ
The water faucets are turned on.
Ŷ
The unit is level and all four leveling legs are firmly
on the floor.
Ŷ
The shipping foam and cardboard are removed.
Ŷ
The drain hose is properly tied up.
Ŷ
There are no leaks at the faucet, drain line
or washer.
Ŷ
Remove the cap from the drain port, if present,
before installing the drain hose.
Run the washer through a complete cycle.
Ŷ
Check for water leaks and proper operation.
Ŷ
Place these instructions in a location near the washer
for future reference.
FINAL CHECKLIST
WARNING
ELECTRICAL REQUIREMENTS
CIRCUIT – Individual, properly polarized and grounded
15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single
phase, 60 Hz, alternating current.
Outlet Receptacle – Properly grounded 3-prong
receptacle to be located so
the power cord is accessible
when the washer is in an
installed position. If a 2-prong
receptacle is present, it is the
owner’s responsibility to have
a licensed electrician replace it
with a properly grounded 3-prong
grounding type receptacle.
Washer must be electrically grounded in accordance with
local codes and ordinances, or in the absence of local
codes, with latest edition of the NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL
CODE, CSA C22.1. Check with a licensed electrician if you
are not sure that the washer is properly grounded.
Make sure large dial control (on some models) on
washer is pushed in to the OFF position.
Insert plug of electrical cord into a 115V, 15- or 20-amp
wall
receptacle. Move washer into final position. Place level on
flat top side edges of washer. Adjust all four leveling legs until
washer is level left-to-right and front-to-back. Remove level.
Open tub lid. Remove and discard tub shipping material (see
Step 1).
Remove plastic protector sheet from control panel face.
7
CONNECT POWER AND INSTALL
Level
Ensure proper
ground exists
before use.
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
- Electrical Shock Hazard
WARNING
49-3000255 Rev 1 23
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Short spray and
delay after pushing
the Start button
Lid was opened and
closed between cycle
selection and start
This is normal. See START-UP SEQUENCE in the Safety
Instructions section.
Water level seems
low
This is normal Water may not cover the top level of the clothes. This is normal for
this high efficiency washer.
Low water flow Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean both
the hose screens (if so equipped) and the screens in the machine
using a brush or a toothpick. Reconnect the hoses and turn the water
back on. Check to ensure there are no leaks at the connections.
Water siphoning out
of washer
Drain standpipe is too
low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions.
Too many suds Soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load.
Type of detergent
Switch to High Efficiency detergent such as .
Water leaks Type of detergent
Switch to High Efficiency detergent such as .
Using too much
detergent in washer
Use less detergent. Use less soap if you have soft water, a smaller
load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain clogged Check household plumbing. You may need to call a plumber.
Drain hose rubs on wall Make sure drain hose does not make contact with the wall. May
cause excessive wear on the hose.
Constant water pressure
to fill hoses at water
source
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every
5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Water supply is turned
off or improperly
connected
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets. NOTE: Water valves are marked
“H” and “C”.
Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean
both the hose screens (if so equipped) and the screens in the
machine using a brush or a toothpick. Reconnect the hoses and
turn the water back on. Check to ensure there are no leaks at the
connections.
Cool/Cold Water when
selecting Hot
This is normal. The washer senses water temperature (on some
models)and optimizes for best results. Cold water is added
periodically when hot is selected.
House water heater is
not set properly
Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
Water pumped
out before cycle is
complete
Water was left in unit for
24 hours with lid closed or
15 minutes with lid open
Previous cycle has been cancelled. Close lid, select new cycle,
and start machine.
Water won’t drain Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.44 m) above floor.
24 49-3000255 Rev 1
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Washer spins
and pauses at the
beginning of cycles
This is normal The washer is sensing the load.
Washer pauses
during wash cycle
The Soak Option was
chosen
This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
This is normal Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Laundry additives
dispensing too soon
(Dispensers on
some models)
Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse/Extra
Rinse option when using fabric softener.
Washer pauses
during spin cycle
This is normal The washer may pause during the spin cycle to remove soapy
water more efficiently.
Washer won’t
operate
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned
off
Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press Start.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have a separate outlet.
Electronics need to be
reset
Unplug washer, wait 2 minutes, plug back in and press Start.
Start was not pressed Press Start.
Detergent packets
not dissolving
Laundry detergent
packet placed in
dispenser
Laundry detergent packets should not be used in the
dispensers. They should only be added directly to the wash
basket following the manufacturer’s directions.
Unexplained time
and/or settings
changes
Changing options (on
some models)
This is normal. Several options will change other options to
maximize washer performance.
Basket seems loose Basket moves or rotates
freely
Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Agitator seems
loose (on some
models)
Agitator top moves/has
side-to-side movement
Agitator top is designed to be flexible to allow for care of large
bulky items such as comforters; this is normal.
Colored spots Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the Deep Rinse/Extra Rinse
option. (on some models)
Pretreat stain and rewash using Speed Wash cycle before drying.
(on some models)
Dye transfer Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes
Detergent amount Be sure to follow detergent manufacturer’s directions.
Hard water Use a water conditioner or install a water softener.
Water is not hot enough Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Washer is overloaded
Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside of
the basket.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
49-3000255 Rev 1 25
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Lint or residue on
clothes
Clothes are air or line
dried
If you do not dry your clothes with a clothes dryer, your clothes
may retain more lint.
Incorrect sorting Separate lint producers from lint collectors.
Washing too long Wash small loads for a shorter time using Light Soil setting.
Detergent not dissolving
Rewash; next time:
Try a liquid detergent
Use warmer water temperature.
Overloading Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the Deep Rinse/Extra Rinse
option. (on some models)
Clothes too wet Incorrect cycle selected Make sure the cycle selected matches the load you are washing.
Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance
Redistribute load in washer and run through Drain & Spin cycle.
Blinking Spin light
or Spin light on at
end of cycle
Out of balance
condition has been
detected
Allow cycle to continue and finish.
If load is wet at the end of the cycle, even out load and run a
Drain & Spin cycle.
Pilling Result of normal wear
on poly-cotton blends
and fuzzy fabrics
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Snags, holes, tears,
rips or excessive
wear
Pins, snaps, hooks,
sharp buttons, belt
buckles, zippers and
sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Undiluted chlorine
bleach
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to come in
contact with undiluted bleach.
Chemicals like
hair bleach or dye,
permanent wave
solution
Rinse items that may have chemicals on them before washing.
Use Speed Wash cycle with Extra Rinse option. (on some
models)
Wrinkling Incorrect wash and dry
cycles
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses).
Try a fabric softener.
Overloading Loosely load clothes in the washer basket.
Repeated washing in
water that is too hot
Wash in warm or cold water.
26 49-3000255 Rev 1
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Sounds Possible Causes Reason
“Clicking” Shifter mechanism is
engaging or disengaging
The drive system will engage at the start of agitate and disengage
when agitate is complete. This occurs multiple times during the
wash.
Back and forth
“swoosh”
Electric motor reversing
direction
This sound is the motor rotating back and forth to clean your
laundry.
“Clicking” behind
Control during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature.
Motor sounds during
spin
Motor ramping up/down
during spin cycle
The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
“Humming” Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
Drive motor The drive motor will make a “humming” sound during the wash
and spin phases of the cycle.
“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
Water “swishing”
Washing process
Water swishing while the unit is agitating is normal, especially with
smaller loads.
Washer rocking/
moving
Washer leveling legs
uneven
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
“Squeaking” sound Washer not level and
rubbing on cabinet
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code.
49-3000255 Rev 1 27
LIMITED WARRANTY
GE Appliances/Hotpoint Washer Limited Warranty
Staple your receipt here. Proof of the original purchase
date is needed to obtain service under the warranty.
GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care
®
technician. To schedule service
online, visit us at GEAppliances.com/service, or call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial
number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory service
technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its products by providing
GE Appliances with information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please
advise your technician not to submit the data to GE Appliances at the time of service.
Extended Warranties: Purchase a GE Appliances extended warranty and learn about special discounts that are available while
your warranty is still in effect. You can purchase it online anytime at
GEAppliances.com/extended-warranty
or call 800.626.2224 during normal business hours. GE Appliances Service will still be there after your warranty expires.
In the United States:
This limited warranty is extended to the original purchaser and any succeeding owner for products
purchased for home use within the USA. If the product is located in an area where service by a GE Appliances Authorized Servicer is
not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances
Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you
specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult
your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier company Louisville, KY 40225
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied
warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.
In Canada:
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased in
Canada for home use within Canada. If the product is located in an area where service by a GE Appliances Authorized Servicer is not
available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances Service
location.
Some provinces do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific
legal rights, and you may also have other rights which vary from province to province. To know what your legal rights are, consult your
local or provincial consumer affairs office.
Warrantor: MC Commercial Inc., Burlington, ON, L7R 5B6
For the period of: We will replace:
One year
From the date of the
original purchase
Any part of the washer which fails due to a defect in materials or workmanship.
During this limited one-year warranty, we will also provide, free of charge, all labor
and related service to replace the defective part.
Warranties for GTW525 model only:
Five years
From the date of the
original purchase
Any part of the washer which fails due to a defect in materials or workmanship.
During this limited five-year warranty, we will also provide, free of charge, all labor
and related service to replace the defective part.
Ten years
From the date of the
original purchase
The motor, if it should fail due to a defect in materials or workmanship. During this
additional nine-year limited warranty, you will be responsible for any labor and
related service costs.
Lifetime of Product
From the date of the
original purchase
The stainless steel basket, if it should fail due to rust or corrosion of the stainless steel.
During this additional LIFETIME limited warranty, you will be responsible for any
labor and related service costs.
What is not covered:
Ŷ
Service trips to your home to teach you how to use the product.
Ŷ
Improper installation, delivery or maintenance.
Ŷ
Failure of the product if it is abused, misused, or used for other
than the intended purpose or used commercially.
Ŷ
Replacement of house fuses or resetting of circuit breakers.
Ŷ
Products which are not defective or broken, or which are
working as described in the Owner’s Manual.
Ŷ
Damage to the product caused by accident, fire, floods or
acts of God.
Ŷ
Incidental or consequential damage caused by possible
defects with this appliance.
Ŷ
Defects or damage due to operation in freezing
temperatures.
Ŷ
Damage caused after delivery.
Ŷ
Product not accessible to provide required service.
Ŷ
Damage to the stainless steel basket caused by misuse with
chemicals in non-residential or multi-housing applications.
NOTE: For non-residential or multi-housing applications (e.g., apartment complexes, hotels, multi-family housing, etc.), the limited
warranty is one-year for any part of the washer which fails due to a defect in materials or workmanship only. You will be responsible
for any labor and related service costs.
28 49-3000255 Rev 1
Printed in the United States
CONSUMER SUPPORT
Consumer Support
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day
of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support
services designed for your convenience. GEAppliances.com.
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. You may also mail in
the pre-printed registration card included in the packing material. GEAppliances.com/register.
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your
convenience any day of the year. GEAppliances.com/service or call 800.432.2737 during normal business hours.
Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts that are available while your
warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your
warranty expires. GEAppliances.com/extended-warranty or call 800.626.2224 during normal business hours.
Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable), visit our website at
GEAppliances.com/connect or call 800.220.6899.
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
GEApplianceparts.com or by phone at 877.959.8688 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the
details including your phone number, or write to:
General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225
GEAppliances.com/contact or call 800.626.2000.
