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22
EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Problem
Gas leaking from
cracked/cut/burned
hose.
Gas leaking from gas
cylinder.
Gas leaking from gas
cylinder valve.
Gas leaking between
gas cylinder and
regulator connection.
Fire coming through
control panel.
Grease fire or
continuous excessive
flames above cooking
surface.
Burner(s) will not light
using ignitor.
(See Electronic Ignition
Troubleshooting also)
Continued on next
page.
Possible Cause
Possible Cause
• Damaged hose.
• Mechanical failure due to rusting or
mishandling.
• Failure of cylinder valve from
mishandling or mechanical failure.
• Improper installation, connection not
tight, failure of rubber seal.
• Fire in burner tube section of burner due
to blockage.
• Too much grease buildup in burner area.
GAS ISSUES:
• Trying to light wrong burner.
• Burner not engaged with control valve.
• Obstruction in burner.
• No gas flow.
ELECTRICAL ISSUES:
• Electrode cracked or broken; “sparks at
crack.”
• Electrode tip not in proper position.
• Wire and/or electrode covered with
cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking) between
ignitor and electrode.
• Dead battery.
Prevention/Solution
Prevention/Solution
• Turn off gas at gas cylinder or at source on natural gas systems. If
anything is burned, replace valve/hose/regulator. If burned,
discontinue use of product until a plumber has investigated cause
and corrections are made.
• Replace gas cylinder.
• Turn off gas cylinder valve. Return gas cylinder to gas supplier.
• Turn off gas cylinder valve. Remove regulator from cylinder and
visually inspect rubber seal for damage. See “Gas Cylinder Leak
Test” and “Connecting Regulator to the Gas Cylinder”.
• Turn off control knobs and gas cylinder valve. Leave lid open to
allow flames to die down. After fire is out and barbecue is cold,
remove burner and inspect for spider nests or rust. See “Natural
Hazard” and “Cleaning the Burner Assembly” pages.
• Turn off control knobs and gas cylinder valve. Leave lid open to
allow flames to die down. After cooling, clean food particles and
excess grease from inside firebox area, grease tray and other
surfaces.
• See instructions on control panel and in” Use and Care: section.
• Make sure valves are positioned inside of burner tubes.
• Ensure burner tubes are not obstructed with spider webs or other
matter. See cleaning section of ”Use and Care”.
• Make sure gas cylinder is not empty.
• Replace electrode(s).
Main Burners:
• Tip of electrode should be pointing toward gas port opening on
burner. The distance should be 3.2 mm to 6.4 mm. Adjust if necessary.
Sideburner:
• Tip of electrode should be pointing toward gas port opening on
burner. the distance should be 3.3 mm to 4.8 mm. Adjust if necessary.
• Clean wire and/or electrode with rubbing alcohol and clean swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor electrode/wire assembly.
• Replace with a new AAA-size alkaline battery.
Troubleshooting
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