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1918
Problem Solution Problem Solution
Troubleshooting
Seal LED
flashing
• Unit is overheated. Always allow 20 seconds between seals.
Under heavy usage, appliance will shut off automatically and
Seal Light will flash. Wait for 20 min. for unit to cool off.
• Always wait 20 seconds between seals.
• Latch has been left in Operate position: Gaskets may be
compressed. Turn Latch to Open or Store position and allow
10 to 20 minutes for Gaskets to expand.
• Vacuum pump running more than 120 seconds. Under heavy
usage, appliance will shut off automatically and Seal Light will
flash. See next section Vacuum Pump is running, but bag is
not evacuating.
• Latch was left in On position for 5 minutes and not being
used reminding user to turn Latch to Open or Store position.
Vacuum Pump
is running,
but bag
is not
evacuating
• If making a bag from a roll, make sure one end of bag is sealed.
See How to Make a Bag from a FoodSaver
®
Vacuum Sealing Roll.
• Adjust the bag and try again. Make sure the open end of the
bag is down inside the Drip Tray.
• Check for wrinkles in bag along Sealing Strip. To prevent
wrinkles in the seal, gently stretch bag flat while inserting
bag into Drip Tray.
• Open unit and make sure Gaskets are inserted properly and
there are no foreign objects, dirt or debris on the Upper or
Lower Gasket (See Care and Cleaning on pg 10).
• Latch has been left in Operate position: Gaskets may be
compressed. Turn Latch to Open or Store position and allow
10 to 20 minutes for Gaskets to expand.
• Make sure the lid is latched down all the way. If the Latch
does not catch the lid and bring it down, there will be a leak
between the Gaskets.
Gasket is
loose or
has a tear
• Take out the gasket, clean it and re-insert the Gasket into the
Gasket Channel (See Care and Cleaning on pg 10).
• If Gasket has minor damage remove, flip over and reinstall.
• Call AU: 1300 881 861 / NZ: 0800 786 232 or visit website for
replacement.
Bag is not
sealing
properly
• Too much liquid in bag, freeze before vacuuming.
• Check for food debris around seal area. If present, take out
the gasket, clean it and re-insert the Gasket into the Vacuum
Channel (See Care and Cleaning on pg 10).
• Bag has wrinkles: To prevent wrinkles in the seal, gently
stretch bag flat while inserting bag into Gasket Channel.
No lights on the
control panel
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Make sure lid is all the way down, and the Latch is in the Operate
position.
Nothing happens
when Latch is
closed and Button
is pressed
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Open Latch, make sure lid is all the way down, re-latch lid.
Cannot
insert bag into
machine
• Make sure there is enough bag material to reach centre of drip
tray. Always allow 8cm extra space to allow the bag to seal tightly
around food contents.
• Gently stretch bag flat while inserting. Insert bag curl down into
Drip Tray.
Air was removed
from the bag,
but now air has
re-entered
• Examine the seal. A wrinkle along the seal may cause air to
re-enter the bag. To prevent wrinkles in the seal, gently stretch
bag flat while inserting bag into Drip Tray.
• Sometimes moisture or food material (such as juices, grease,
crumbs, powders, etc.) along seal prevents bag from sealing
properly. Cut bag open, wipe top inside of bag and re-seal.
• Sharp food items may have punctured bag. Use a new bag if
there is a hole. Cover sharp food items with a soft cushioning
material, such as a paper towel, and re-seal.
• Fermentation or the release of natural gases from inside the
foods may have occurred. When this happens, food may have
begun to spoil and should be discarded.
• Faulty bag. Bag could be punctured. Try another bag.
Bag melts
• Sealing Strip may have become too hot. Always wait at least 20
seconds for appliance to cool down before you vacuum seal
another item.
• Use FoodSaver
®
brand bags. Our FoodSaver
®
Bags and Rolls are
specially designed for FoodSaver
®
units.
Container does
not vacuum
• The lid of the container must be correctly placed on and aligned
to the container.
• Make sure you press the Handheld Button.
• Make sure lid is closed securely on all 4 sides.
• Make sure rubber gasket on inside of lid is free from food
residues.
• Examine rim of container for cracks or scratches. Make sure
container valve is clean.
If you need
further
assistance:
• Call Consumer Services at AU: 1300 881 861 / NZ: 0800 786 232.
• For additional tips and answers to frequently asked questions,
go to www.foodsaver.com.au or www.foodsaver.co.nz and click
the “Service & Support” tab.
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