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28
TROUBLE SHOOTING
PROBLEM CAUSES WHAT TO DO
Uneven cooking Incorrect shelf position Select shelf that puts food in centre of oven
Oven tray too large Try other trays or dishes
Trays not in centre Put trays in centre
Air flow in oven uneven Rotate food during cooking
Grill tray affecting thermostat Remove grill tray from oven on bake modes
Baked products too brown
on top
Oven not preheated Preheat the oven
Baking tins too large for recipe Use correct size tins
Baking tins not evenly spaced Stagger baking tins at least 3cm between tins
and the oven walls
Products not evenly sized or spaced on
tray
s
Make into same size and shape and spread
evenly over trays
Baked products too
brown
on bottom
Baking tins too large Use correct size tins
Baking tins are dark metal or glass Change to shiny, light tins or lower the
temperature by 10°C
Food is positioned too low in oven Cook one shelf higher
Oven door opened too frequently
during baking
Don’t open the oven door until at least half the
cooking time has passed
Baking temperature too high Lower the temperature
Grill tray affecting thermostat Remove grill tray from oven on bake modes
Cakes have a cracked thick
crust
Baking temperature too high Lower the temperature
Food is positioned too low in oven Cook one shelf higher
Cake batter over mixed Mix just long enough to combine the ingredients
Baking tin too deep Check size of tin and use recommended size
Baking tins dark Change to shiny light tins
Baked products are pale,
flat and undercooked
Baking temperature too low Raise the temperature
Food is positioned too low in oven Cook one shelf higher
Baking time too short Increase cooking time
Incorrect baking tin size Use correct size tin
Cakes fallen in centre Baking temperature too low Raise the temperature
Baking time too short Increase cooking time
Proportions of ingredients incorrect for recipe Check recipe
Opening door too early during baking Do not open door until the last quarter of
cooking time
Roast meat and potatoes
not
brown in fan oven
Poor hot air circulation Elevate food onto a rack to allow air circulation
Grill tray affecting thermostat Remove grill tray from oven on bake modes
Juices running out of
meat
Do not pierce meat with fork, turn with tongs
Grilled meats overcooked
on outside and raw in the
centre
Grill at lower insert position
Grilled chops and steaks
curling
Cut into fat every 2cm (¾")
Excess grill smoke
Build-up of fats in grill Clean grill
Stains appear to be under
ceramic glass
These marks are on the surface of the ceramic
glass
Clean marks off with a razor blade scraper and
ceramic glass cleaner�
TROUBLE SHOOTING
29
TROUBLE SHOOTING
If you have a problem with your appliance check the following before you ring the call service�
PROBLEM WHAT TO DO
Operational problems
i�e� Oven, grill or hob not working
Check the electricity is turned on
Check your fuses� If the fuse continues to blow, call the Service Centre
Check the circuit breaker
Ensure correct knob is turned
Gas only – Dry or clean ignition electrodes
Gas only – Make sure flame ports and ignition areas are clean and dry
Gas only – Check gas supply is on
Gas only – Ensure cap/crown correctly fitted
Replace or tighten light globes (where fitted)
Heat up problems Oven not pre-heated – Pre-heat oven for 30 minutes
Check oven door is closed properly
Remove foil or trays from bottom of oven
Change set oven temperature
Preheat your oven/grill before you put the food in to be cooked
Unit smoking odours New appliances can have an odour during first operation� It is recommended to
‘run in’ the oven before you cook� Run the oven at 180ºC for two hours and ensure
room is well ventilated
For products with separate grill compartment, run the grill on for full for 15 minutes
with grill door open
Persistent gas smell – do not operate appliance� Call service 1313 49
Condensation
NOTE: some
condensation is normal and is to be
expected during cooking
Reduce the amount of water used for cooking
Leave the door open after cooking if food remains in cooker for warming
Timer not audible Turn Timer knob past 15 minute mark then to the required number of minutes
Oven shelf tight Remove shelf and insert as per diagram
Oven or grill not working
(Electric cooker only)
Set time on clock
Oven not working Clock program set� Cancel program
Oven light not working Lamp blown or loose in socket� Replace or tighten globe
Electronic clock flashing on display
or off (Electric cooker only)
Check household power supply, fuses and reset time of the day
Powerpoints not working
(NZ model Electric cooker only)
Check the fuse at rear and replace if blown
Gas oven burner uneven flame This does not affect cooking results� From cold start the oven burner flame will be
higher on the left-hand side� After reaching the set temperature, the flame will then
be even�
The oven seal is loose The oven seal is attached at each corner� It may seem like a loose fit, but when the
oven door is closed it will function correctly�
TIPS & INFORMATION
tips and information
When you need information, service or replacements please
quote:
1� Model Number�
2� Serial Number: You can find these on the data plate, which
can be seen when the oven door is open� If you need more
information, please contact the Customer Care Centre
on 1300 363 640 (Australia – Centre is open 8�00am to
5�00pm Monday to Friday EST)�
Or 09 573 2384 (New Zealand – Centre is open 8�00am
to 5�00pm Monday to Friday)�
Only authorised service centres should carry out servicing or
warranty may be voided�
If you have a warranty or spare parts enquiry, you should call
the numbers listed on the back page�
TROUBLE SHOOTING
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