Loading ...
Loading ...
Loading ...
23
BEFORE YOU CALL
1-800-265-8352 (Canada)
Frigidaire.ca
1-800-374-4432 (United States)
Frigidaire.com
Let us help you troubleshoot your concern! This section will help you with common issues. If you need us,
visit our website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do
need service, we can get that started for you!
Problem Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into
outlet. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local elec-
tric company for service outage information.
Cooktop Problems
Problem Cause / Solution
Cooking zone does
not heat or does not
heat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Be sure to use the correct cookware material type for induction cooking. Use
cookware specifi cally identifi ed by the manufacturer to use for induction cook-
ing. If you’re not sure, use a magnet to test whether the cookware type will work.
If a magnet sticks to the bottom of the cookware, the material type is correct for
induction cooking.
Be sure to read about pan-sensing in the Induction Cooking section and correct
any pan-sensing issues in the checklist provided.
Control for the cook-
ing zone does not
work.
Incorrect cookware used. See “Using Proper Cookware” on page 10.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
“Pan Sensing” on page 11
More than one control was pressed at a time. Make sure that when you try to
confi gure the control, nothing is touching another control.
Areas of discoloration
with metallic sheen on
cooktop surface.
Mineral deposits from water and food. Remove them using cooktop cleaning
creme applied to the ceramic surface. Bu with a non-abrasive cloth or sponge.
Scratches or abrasions
on cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils
can cause scratches. Be sure the cooktop surface and bottoms of utensils are
clean before use. Small scratches do not a ect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Bu with a
non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, fl at-bottomed cookware.
Metal marks on the
cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic
surface. Bu with a non-abrasive cloth or sponge. For more information, see
“Cooktop Maintenance” on page 22.
Brown streaks or
specks on cooktop
surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see “Cooktop Maintenance” on
page 21.
Loading ...
Loading ...