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Should you experience any problems with your
.washing machine, it has the capability of transmitting
data via your telephone to the Kenmore Connect
Team. This gives you the capability of speaking
directly to our specially trained technicians. The
technician records the data transmitted from your
machine and uses it to analyze the issue, providing a
fast and effective diagnosis.
If you experience problems with your washer, call
1-800-4-MY-HOME ®. Only use the Kenmore Connect
System feature when instructed to do so by the
Kenmore Connect Team. The transmission sounds that
"you will hear are normal and sound similar to a fax
machine.
I<enmore Connect cannot be activated unless your
washing machine is turned on by pressing the POWER
button. If your washing machine is unable to turn
on, then troubleshooting must be done without using
I<enmore Connect.
| Using the I(enmore Connect TM System
First, call 1-800-4-MY-HOMEO (1-800_469-4663). if the number of the phone you are using is on file and is
associated with your washer, you will be quickly relayed to a Kenmore Connect team agent. Follow the technician's
instructions and perform the following steps only when requested to by the Kenmore Connect Team agent.
HOLD the mouthpiece of your phone over the POWER button_ when instructed to do so by
the call center, no more than one inch from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH and hold the VCASH TEMP button while continuing to hold your phone to the
POWER button.
LISTEN for three beeps. After you hear the three beeps, release the VCASH TEMP button.
Keep the phone in place until the tone transmission has finished. This takes about 6 seconds,
and the display will count down the time. Once the countdown is over and the tones have
stopped, resume -your conversation with the technician, who will then be able to assist you
in using the information transmitted for analysis.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• if the call center agent is not able to get an accurate recording of the data, "you may be
asked to try again.
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