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Troubleshooting Guide
Power-related problems
Shooting-related problems
Problems with wireless features
Operation problems
Display problems
Playback problems
Sensor cleaning problems
Computer connection problems
If a problem occurs with the camera, first refer to this Troubleshooting Guide. If this
Troubleshooting Guide does not resolve the problem, take the camera to the nearest Canon
Service Center.
Power-related problems
Batteries cannot be charged with the battery charger.
If the battery’s remaining capacity ( ) is 94% or higher, the battery will not be charged.
Do not use any battery packs other than a genuine Canon Battery Pack LP-E6NH/
LP-E6N/LP-E6.
In case of charging or charger issues, see Charging the Battery.
The charger’s lamp blinks at high speed.
If (1) the battery charger or battery has a problem or (2) communication with the battery
failed (with a non-Canon battery pack), the protection circuit will stop charging, and the
charge lamp will blink in orange at a constant high speed. In the case of (1), unplug the
charger’s power plug from the power outlet, reattach the battery, wait a few minutes, and
then reconnect the power plug to the power outlet. If the problem persists, take the
camera to the nearest Canon Service Center.
The charger’s lamp does not blink.
If the internal temperature of the battery attached to the charger is high, the charger will
not charge the battery for safety reasons (lamp off). During charging, if the battery’s
temperature becomes high for any reason, charging will stop automatically (lamp blinks).
When the battery temperature goes down, charging will resume automatically.
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