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41: Cannot connect to FTP server
What to check on the camera
The camera’s proxy server setting is [Enable]. Is this the correct setting?
• If no proxy server is used, set the camera’s proxy server setting to [Disable] ( ).
Do the camera’s [Address setting] and [Port No.] settings match those of the
proxy server?
• Configure the camera’s proxy server address and port number to match those of the
proxy server ( ).
Are the camera’s proxy server settings correctly set on the DNS server?
• Make sure the proxy server’s [Address] is correctly set on the DNS server.
On the camera, does the FTP server’s IP address setting match the server’s actual
address?
• Configure the IP address on the camera to match the actual FTP server address
( ).
Are the camera and the access point set to use the same encryption key for
authentication?
• This error occurs if the encryption keys do not match when the authentication
method for encryption is [Open system].
Check upper- and lower-case letters, and make sure the correct encryption key for
authentication is set on the camera ( ).
On the camera, does the [Port number setting] for the FTP server match the actual
port number of the FTP server?
• Configure the same port number (usually 21 for FTP/FTPS or 22 for SFTP) on the
camera and FTP server. Configure the port number on the camera to match the
actual FTP server port number ( ).
Are the camera’s FTP server settings correctly set on the DNS server?
• Make sure the FTP server’s [Server name] is correctly set on the DNS server. Make
sure the [Server name] for the FTP server is correctly set on the camera ( ).
What to check on the FTP server
Is the FTP server working correctly?
• Configure the computer correctly to function as an FTP server.
• If applicable, ask your network administrator for the FTP server address and port
number, then set them on the camera.
Is the FTP server on?
• Turn on the FTP server. The server may have been turned off because of an
energy-saving mode.
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