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13
Problem Possible Causes and/or Solutions
Convection fan not
turning on
The convection cycle is in the rst 5 minutes of operation: This is normal. The convection fan will start
running approximately 5 minutes into the cycle.
Oven door is open: If the oven door is opened during convection cooking, the fan will turn off immediately. It
will come back on when the oven door is closed.
Heating elements
have shut off
Oven door was open for too long: If the oven door remains open for too long, the heating elements will shut
off until the oven door is closed.
Display shows
messages
Power failure (Display shows ashing time.): Clear the display. On some models, reset the clock, if needed.
See “Clock” keypad feature in the “Feature Guide” section.
Error code (Display shows letter followed by number.): Press OFF/CANCEL to clear the display. See
“Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service. See the “Warranty”
section for contact information.
Start needs to be pressed so a cycle can begin (Display shows “PRESS START”.): See the “Start” keypad
feature in the “Feature Guide” section.
Self-Cleaning cycle
will not operate
The oven door is open: Close the oven door all the way.
The function has not been entered: See the “Self-Cleaning Cycle” section.
The Self-Cleaning cycle has been run in the past 12 hours: If a Self-Cleaning cycle has been run, or
canceled after the oven has reached temperature, you will have to wait 12 hours to restart.
Oven cooking results
not what expected
Range is not level: Level the range. See the Installation Instructions.
The set temperature was incorrect: Double-check the recipe in a reliable cookbook.
Oven temperature is calibrated incorrectly: See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven was not preheated: See the “Baking and Roasting” section.
Racks were positioned improperly: See the “Positioning Racks and Bakeware” section.
Not enough air circulation around bakeware: See the “Positioning Racks and Bakeware” section.
Darker browning of food caused by dull or dark bakeware: Lower oven temperature 25°F (15°C) or move
rack to a higher position in the oven.
Lighter browning of food caused by shiny or light colored bakeware: Move rack to a lower position in the
oven.
Batter distributed unevenly in pan: Check that batter is level in the pan.
Incorrect length of cooking time was used: Adjust cooking time.
Oven door was not closed: Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking: Oven peeking releases oven heat and can result in longer cooking
times.
Rack is too close to bake burner, making baked items too brown on bottom: Move rack to higher position
in the oven.
Pie crusts browning too quickly: Use aluminum foil to cover the edge of the crust and/or reduce baking
temperature.
Foods are overdone or burnt even at low temperatures: Check if the temperature scale has been changed
from Fahrenheit to Celcius. See “Fahrenheit and Celcius” in the “Electronic Oven Controls” section.
Noises
Problem Possible Causes and/or Solutions
Surface burner making popping noises Wet burner: Allow it to dry.
Gas range noises during Bake and Broil
operations
The following are some normal sounds with the
explanations.
These sounds are normal operational noises that can be heard each time the
Bake or Broil burners ignite during the cycle.
Pop Gas valve is opening or cycling on and will make a single pop when it snaps
open from the solenoid. It sounds similar to a suction cup being pulled off of a
piece of glass: This is normal.
Click The igniters will click several times until the ame is detected. These are short
clicking sounds like tapping a nail onto a piece of glass: This is normal.
Convection fan relay is cycling on and off (on some models): This is normal.
Woosh or poof Bake or Broil burner is igniting: This is normal.
Oven burner ames are yellow or noisy Range converted improperly: If propane gas is being used, contact a service
technician or see the “Warranty” section for contact information.
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