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Channel and Broadcast Issues
207 "Weak or No Signal" displayed in TV mode or cannot nd
channel.
207 The TV is not receiving all channels.
207
The subtitles are not provided on a digital channel.
207 Broadcasting is deactivated.
External Device Connectivity Issues
208
The "Mode Not Supported" message appears.
208
The video is OK but there is no audio.
208
I want to connect to a PC and mobile device via screen
mirroring.
209 No screen appears when connecting the TV to an external
device.
209
I want to connect to a Bluetooth speaker.
209 The PC screen does not appear or it ickers.
Network Issues
210
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
210
Wired network connection failed.
210
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
211 What is Anynet+?
211
Anynet+ does not work. The connected device is not
displayed.
211
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
212 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
212 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
212
The Anynet+ device won't play.
Remote Control Issues
213
The remote control does not work.
213
External devices cannot be operated with the TV remote
control.
Recording Issues
214 The Timeshift or recording function cannot be used.
214
Cannot record videos received from an external device or
Samsung TV Plus.
214 The "Format Device" message appears when the Timeshift
or recording function is used.
214 The recorded les on the TV are not played back on a PC.
Apps
215
I launched an app, but it's in a different language. How can I
change the language?
215 The app does not work properly. Its image quality is poor.
215 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
216
Some les are interrupted during playback.
216 Some les can't be played.
Voice Assistant Issues
217
The microphone is off.
217
The voice commands do not work well.
217
Bixby/Alexa answers although I did not call it.
217
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
218
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
218
During voice recognition, the heavy load message appears
and the function does not work.
218
I want to see weather information of the desired area.
Other issues
219 The TV is hot.
219 The TV smells like plastic.
219 The settings are lost after 5 minutes or every time the TV is
turned off.
219 The TV is tilted to the side.
219 The stand is wobbly or crooked.
219 A POP (TV’s internal banner ad) appears on the screen.
220 The TV is making a popping noise.
220 The TV is making a humming noise.
220 The TV narrates the screen events in voice-over.
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