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18 49-3000244 Rev 3
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Water drips
from door when
opened after a
Steam or Fabric
Refresh cycle
Steam and fabric refresher
condenses on inner door
This is normal.
Fabric Refresh tank is loose
or not fully seated in its
compartment
Ensure the tank is placed correctly and firmly seated to the bottom
of its compartment
Cannot see
steam or fabric
refresher at
beginning of
cycle
Steam and fabric refresher
are released at different times
during the cycle
This is normal.
Cannot see
steam during
cycle
The steam nozzle might be
clogged with debris from your
water supply
Call GE Appliances at 877.959.8688 to order steam nozzle
replacement kit WE25M71 or to request a technician to replace
this for you.
Fabric Refresh
Door Open
displayed
Fabric Refresh door not
closed properly
Verify that the Fabric Refresh door is closed before running a
cycle. If the Fabric Refresh door is not properly and fully closed the
dryer will sense an inproper door connection.
Garments with
no perceptible
refresher scent
after Fabric
Refresh cycle
Too many garments Load fewer garments or increase the drying time.
Select the More setting in cases where Less or Auto where
previously selected.
Fabric Refresh tank is empty Verify that tank has enough liquid to ensure a proper dosing in a
cycle.
The Fabric Refresh nozzle
might be clogged with lint
Remove the lint from the nozzle.
The Fabric Refresh nozzle
might be clogged with lint or
debris from liquid sediments
Call GE Appliances at 877.959.8688 to order Fabric Refresh
nozzle replacement kit WE01X34098 or to request a technician to
replace this for you.
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