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Warranty details
Tronic 1000 T – 6 720 821 421 (2017/10)
• due to storage, handling or installation of the Product
otherwise than in accordance with instructions provided
for the Product by Bosch or without reasonable care,
including installation of a Product which is of inappropriate
size or type for the intended purpose;
• due to operation, use or maintenance of the Product
otherwise than in accordance with instructions provided
for the Product by Bosch or without reasonable care,
including use of the Product with faulty or unsuitable
plumbing, water pressure, power or gas supply;
• due to accidental damage or use of the Product for a
purpose or in environmental conditions for which the
Product were not designed or sold, or use of the products
outside the specified or normal operating ranges for such
Product.
• as a result of changes which occur in the condition or
operational qualities of the Product due to climate or other
environmental influence, foreign material contamination or
water entry or as a result of exposure to excessive heat or
solvents or because of use of non-potable water or bore
water in the Product or damage as result of an Act of Nature
including but not limited to storms, fires, floods and
lightning strikes;
• from normal wear and tear or when replacement or repair
of parts would be part of normal maintenance or service of
the Product or where the damage is only to surface coating,
varnish or enamel;
• as a result of repairs, alterations or modifications to the
Product which have been performed by a person who is not
suitably qualified and experienced to perform works on the
Product; or
• from the use of any spare parts not manufactured, sold or
approved by Bosch in connection with the repair or
replacement of Product.
This voluntary warranty does not apply to damage that has
been caused by continued use of a Product after it is known, or
would have been known with regular servicing, it is defective.
Wrong Deliveries and Transit Damage
Wrong deliveries, incorrect or damaged packing and transit
damage claims are not warranty claims. Such cases should be
directed to Bosch's Customer Service line in Australia on ph:
1300 307 037 or in New Zealand on ph: 0800 543 352.
How to Make a Warranty Claim
If a Product fails within the warranty period, the end user must
stop using the Product and make a claim as soon as possible, in
any event before the end of the Warranty Period (see Deadlines
for Submitting Warranty Claims below).
To make a warranty claim under this voluntary warranty, call
the Bosch Customer Contact Centre (in Australia on ph: 1300
307 037 or in New Zealand on ph: 0800 543 352). Please be
ready to provide the model and serial number, date of
installation, purchase details and a full description of the
problem. Alternatively, for claims in Australia, you can post
details of your claim to Robert Bosch (Aust) Pty Ltd, Attn TT
Warranty Department, Locked Bag 66, Clayton Sth, Victoria,
3169. Claims received by post will take longer to process and
we encourage you to call. Bosch may refer you to one of its
Bosch Warranty Authorised Service Dealers.
Proof of purchase and purchase date, as well as proof of
installation and proper commissioning by a licensed installer,
may be required by Bosch or an authorised service technician.
All warranty service calls will be conducted by an authorised
service technician during normal business hours. Bosch will
not accept claims under this voluntary warranty for attendance
and repair of the Product by third parties not authorised by
Bosch.
Deadlines for Submitting Warranty Claims
Bosch aims to rectify genuine quality problems as a priority.
This is generally achieved by investigating why defective
products have failed and by introducing immediate corrective
action measures to prevent re-occurring warranty failures. It is
therefore critical that all warranty claims are promptly
submitted to Bosch as soon as the product fails, and in any
event before the end of the warranty period.
Product Liability and Product Safety
Bosch should be informed immediately about any potential
product safety concerns within and outside the warranty
period. Bosch is well aware of its product liability and product
safety obligations and responsibilities. It is our aim to ensure
appropriate product safety standards are met in order to avoid
injury, loss and damage caused by defects in any Product.
Privacy
Bosch is required to seek personal information from an end
user who seeks to make a claim under this warranty.
Failure to service Product in accordance with recommendations in instruction manuals for Product may result in a warranty claim
under this voluntary warranty being rejected by Bosch. Bosch alerts end users that instruction manuals for Product contain
specific recommendations for servicing and safety checks to be carried out on Product.
Table 8
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