Installation and operating instructions
Electric Storage Water Heater
Tronic 1000T
6720821421-00.1V
6 720 821 421 (2017/10) AU
2
Contents
Tronic 1000 T – 6 720 821 421 (2017/10)
Contents
1 Key to symbols and safety instructions . . . . . . . . . . 3
1.1 Key to symbols . . . . . . . . . . . . . . . . . . . . . . . 3
1.2 Safety information . . . . . . . . . . . . . . . . . . . . . 3
2 Standard delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 Appliance details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.2 Features and general information . . . . . . . . 8
3.3 Technical properties . . . . . . . . . . . . . . . . . . 10
3.4 Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.4.1 Side Connections . . . . . . . . . . . . . . . . . . . . 12
3.4.2 Top Connections . . . . . . . . . . . . . . . . . . . . . 13
3.5 Electrical wiring diagram . . . . . . . . . . . . . . 13
4 Storing and transportation . . . . . . . . . . . . . . . . . . . . 13
5 Installation instructions . . . . . . . . . . . . . . . . . . . . . . 14
5.1 Location requirements and clearances . . . 14
5.2 Water connections . . . . . . . . . . . . . . . . . . . 14
5.2.1 Pressure limiting valve (not supplied with the
appliance) . . . . . . . . . . . . . . . . . . . . . . . . . . 15
5.2.2 Expansion control valve (not supplied with the
appliance) . . . . . . . . . . . . . . . . . . . . . . . . . . 15
5.3 Temperature mixing device (not supplied with
the appliance) . . . . . . . . . . . . . . . . . . . . . . . 15
5.4 PTR Valve connection . . . . . . . . . . . . . . . . . 15
6 Electrical connection . . . . . . . . . . . . . . . . . . . . . . . . 16
7 Seismic strapping . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
8 Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
8.1 Before commissioning . . . . . . . . . . . . . . . . 18
8.2 Switching the appliance on/off . . . . . . . . . . 18
9 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
9.1 General inspections . . . . . . . . . . . . . . . . . . 18
9.2 Save a service call . . . . . . . . . . . . . . . . . . . . 18
9.2.1 Lack of hot water . . . . . . . . . . . . . . . . . . . . . 18
9.2.2 High hot water usage . . . . . . . . . . . . . . . . . . 18
9.2.3 High electricity bills . . . . . . . . . . . . . . . . . . . 18
9.2.4 Continuous discharge from
ECV & PTR valves . . . . . . . . . . . . . . . . . . . . .19
9.3 Service contact details . . . . . . . . . . . . . . . . 19
10 Maintenance and repair . . . . . . . . . . . . . . . . . . . . . . 19
10.1 Periodic Inspection . . . . . . . . . . . . . . . . . . . 19
10.2 Pressure and temperature relief valve
(PTR Valve) . . . . . . . . . . . . . . . . . . . . . . . . . .19
10.2.1 Vacation and Extended Shutdown . . . . . . . 19
10.3 Flushing the water heater . . . . . . . . . . . . . . 19
10.3.1 Draining the water heater . . . . . . . . . . . . . . 20
10.3.2 Flushing the water heater . . . . . . . . . . . . . . 20
10.3.3 Filling the water heater . . . . . . . . . . . . . . . . 20
11 Water quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
12 Environmental protection/Recycling . . . . . . . . . . . 21
13 Warranty details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3
Key to symbols and safety instructions
Tronic 1000 T – 6 720 821 421 (2017/10)
1 Key to symbols and safety instructions
1.1 Key to symbols
Warnings
The following keywords are defined and can be used in this
document:
• NOTICE indicates a situation that could result in damage to
property or equipment.
• CAUTION indicates a situation that could result in minor to
medium injury.
• WARNING indicates a situation that could result in severe
injury or death.
• DANGER indicates a situation that will result in severe
injury or death.
Important information
Additional symbols
1.2 Safety information
Installation
▶ The water heater must only be
installed by an authorised person.
Instructing the customer
▶ Do not operate this water heater until
all operating instructions have been
read and understood by the
homeowner.
▶ Do not activate this water heater
unless the cylinder is filled with water.
▶ Do not block or seal the relief safety
valve or drain pipe.
▶ The water heater warranty can
become void if relief valves or other
safety devices are tampered with, or
if the installation is not in accordance
with these instructions.
▶ Do not place any articles, chemicals
or flammable materials on or near the
water heater.
▶ During the installation isolate the
appliance from the power supply.
Warnings in this document are identified by
a warning triangle printed against a grey
background.
Keywords at the start of a warning indicate
the type and seriousness of the ensuing risk
if measures to prevent the risk are not taken.
This symbol indicates important information
where there is no risk to people or property.
Symbol Explanation
▶ Step in an action sequence
Cross-reference to another part of the document
•List entry
– List entry (second level)
Table 1
This water heater must be
installed in accordance with:
• Manufacturers
Installation Instructions
• AS/NZS 3500.4 “National
Plumbing & Drainage
Code”
• AS/NZS 3000 “Wiring
Rules”
• Municipal Building Codes
• Any other State or Federal
Statutory Regulations
4
Key to symbols and safety instructions
Tronic 1000 T – 6 720 821 421 (2017/10)
▶ Removal of access covers will expose
240V wiring. Do not remove the
terminal box cover unless the power
supply has been effectively
disconnected by an authorised
person.
▶ Do not operate this water heater with
terminal box cover removed or loose.
▶ This water heater is not intended to
be operated or adjusted by young
children or infirm persons. Young
children must be supervised to
ensure they do not interfere with the
water heater.
▶ This water heater is intended to be
installed as a fixed appliance and
must be installed on a hard, level
surface. If installation is to be in a wet
area or a concrete floor, ensure the
water heater is mounted on a suitable
and substantial raised base.
▶ If the electrical conduit to the water
heater is damaged, it must be
replaced by an authorised person in
order to avoid a hazard.
▶ For service of this water heater phone
the Bosch Hot Water Service
Department on AU 1300 30 70 37, or
NZ 0800 543 352.
Notice to Victorian Customers from
the Victorian Plumbing Industry
Commission
This water heater must be installed by a
licensed person as required by the
Victorian Building Act 1993. Only a
licensed professional will give you a
Compliance Certificate, showing that
the work complies with all the relevant
standards. Only a licensed person will
have insurance protecting their
workmanship.
Make sure you use a licensed person to
install this water heater and ask for your
Compliance Certificate
Water temperature warnings
▶ To meet regulatory requirements the
temperature of stored water heater
must not be less than 60°C.
▶ The thermostat on your water heater
is factory pre-set to 65°C which is
suitable for the vast majority of
domestic applications.
▶ The thermostat setting can be
adjusted between 50°C and 70°C.
Adjustment must be made by an
electrician or other suitably qualified
trades person.
5
Key to symbols and safety instructions
Tronic 1000 T – 6 720 821 421 (2017/10)
Hydrogen warnings
General safety warnings
This water heater is fitted with a
combination pressure and temperature
PTR relief valve (approved to AS1357),
a thermostat, and a resettable over-
temperature cut-out.
▶ It is imperative that all safety devices
are not tampered with as this will void
warranty.
WARNING:
Hot water can cause scalds.
Children, disabled and the
elderly are at greatest risk.
Scalds from hot water can
result in severe injuries to
young children. Feel water
temperature before bathing
or showering. Scalds can
occur when children are
exposed directly to hot
water when they are placed
into a bath that is too hot.
WARNING:
Additional temperature
control or limiting devices
such as tempering valves
may be required to be fitted
to this water heater to meet
regulatory requirements.
WARNING:
If the hot water heater is not
used for two weeks or more,
a quantity of hydrogen gas,
which is highly flammable,
may accumulate in the water
heater. To dissipate this
safely, it is recommended
that a non-electrically
operated hot tap be turned
on for several minutes at a
sink, or bath, but not at a
dishwasher or other
appliance.
During this procedure there
must be no smoking, open
flame, or any electrical
appliance operating nearby.
If hydrogen gas is
discharged through the tap,
it will probably make a sound
like air escaping.
6
Key to symbols and safety instructions
Tronic 1000 T – 6 720 821 421 (2017/10)
For your safety:
WARNING:
Do not operate this water
heater unless all safety
devices are fitted and
functioning normally.
CAUTION:
Failure to operate the relief
valve easing gear at least
once every six months may
result in product fault.
It is important that the
easing gear on the valve be
raised and lowered very
gently.
Failure to do so may result in
the water heater cylinder
failing, or faulting under
certain circumstances.
WARNING:
Relief valves should be
checked and replaced at
regular intervals not
exceeding 5 years, and
more frequently in areas
subject to poor water
quality.Checking should
include operation of the
relief valve to remove any
lime deposits.
WARNING:
It is normal that small
quantities of water (up to 15
litres of water in a 24 hour
period) are released by the
valve during the heating
cycle.Continuous leakage of
water from the valve may
indicate a problem with the
water heater.
If the valve does not
discharge water when the
easing gear is operated , or
does not seal again, a
service call should be made
without delay.
The PTR valve is not
serviceable.
CAUTION:
The activation of the thermal
cut-out indicates a possibly
dangerous situation.
▶ Do not reset the thermal
cut-out until the water
heater has been serviced
by a qualified person.
7
Standard delivery
Tronic 1000 T – 6 720 821 421 (2017/10)
2 Standard delivery
Fig. 1
[1] Electric Storage Water Heater
[2] Installation Instructions
[3] PTR valve
1
2
6720821421-02.1V
3
8
Appliance details
Tronic 1000 T – 6 720 821 421 (2017/10)
3 Appliance details
3.1 Overview
Fig. 2 Appliance overview - Australian
9
Appliance details
Tronic 1000 T – 6 720 821 421 (2017/10)
Fig. 3 Appliance overview - New Zealand
3.2 Features and general information
Your storage electric water heater consists of a vitreous enamel
lined steel cylinder, an internally adjustable thermostat,
a pre-painted zinc-coated steel shell or exterior, an immersion
type element, a sacrificial anode, and a PTR safety valve.
Water is stored within the steel inner tank and is heated to the
thermostat set temperature by the element. The PTR valve
ensures water pressure and temperature does not exceed safe
limits during the heating cycle. As the water is drawn off in
normal every-day use, the thermostat will monitor the tank
temperature and activate the element to ensure hot water is
available.
The tank is a mains pressure tank. It is designed to supply water
at mains pressure (above 350kPa).
If the maximum cold water pressure exceeds 680kPa, a
pressure limiting valve must be fitted.
The sacrificial anode in your water heater (located at the top of
the water heater) will slowly erode to protect the cylinder.
Water heater life expectancy is dependent on a number of
factors including water heater usage patterns, water quality
and water pressure.
Water Quality
This water heater has been designed and constructed to be
suitable for connection to most water supplies in Australia and
New Zealand. However, in areas where Total Dissolved Solids
(TDS) exceeds 2500mg/L, detrimental effects on water heater
performance and longevity will result.
Anode
Should your water supply have a TDS of greater than 600mg/L,
the installed anode must be aluminium (blue) or hydrogen gas
can accumulate at the top of the water heater in long periods of
no use. When this is likely to occur, the installer should instruct
The thermostat is factory set at 65°C and is
adjustable from 50°C to 70°C by an
authorised person.
Bosch recommends that the anode be
inspected and replaced every five years or
more frequently in poor water quality areas.
NOTICE: Please refer to the Water Quality
Statement on Page 21, and the Warranty
Details on page 22.
10
Appliance details
Tronic 1000 T – 6 720 821 421 (2017/10)
the householder on how to dissipate the gas safely. This
process is explained under “Hydrogen warning” on page 4. Any
change of anode must be carried out by an authorised service
person.
Corrosive Water
Water deemed to be corrosive can attack copper parts causing
them to fail. When the water supply Saturation Index (check
with your local water supplier for additional information) is less
than -1.0, water is deemed corrosive and a corrosion resistant
heating element should be used. When the Saturation Index is
greater than +0.40, an expansion control valve must be fitted
on the cold water line after the non-return valve. Should the
Saturation Index exceed +0.80, a low-watts density heating
element should be fitted by an authorised person.
When an ECV is required to be fitted, a small amount of water
may be discharged during the heating cycle rather than the PTR
valve.
IMPORTANT: Where fitted, gently operate the easing lever on
the ECV every six months and replace at intervals not
exceeding 5 years, or more frequently in areas with poor
quality water.
Please refer to the Water Quality Statement on Page 21, and
the Warranty Details on page 22.
Switching off the appliance
If you intend to not use the water heater for only a few days, we
suggest you leave it switched on. If the water heater is to be
switched off, the switch is generally marked and located in the
circuit board or next to the appliance. When the water heater
switch is turned back on, it may take several hours before
sufficient hot water becomes available.
Tariffs
In some regions Off-Peak Tariffs may be available for water
heaters. In these regions water heaters greater than 160L are
suitable for connection to either Continuous or Off-Peak
Tariffs. Where the household requirements for hot water
exceeds the water heater storage capacity, Continuous Tariff is
required. Where hot water demand is less than water heater
capacity, Off-Peak Tariffs may be applicable. Note that Off-
Peak tariff vary from region to region, however are generally
less expensive than Continuous Tariff rates (subject to local
regulations).
11
Appliance details
Tronic 1000 T – 6 720 821 421 (2017/10)
3.3 Technical properties
Technical characteristics - Australian Unit EWS 080. EWS 125. EWS 160. EWS250. EWS 315. EWS 400.
General characteristics
Nominal Delivery l 80 125 160 250 315 400
Stored Capacity l 94 141 200 268 337 433
Element rating kWh 1.8/2.4/
3.6
1.8/2.4/
3.6
1.8/2.4/3.6 3.6/4.8 3.6/4.8 3.6/4.8
Water supply data
Water connections RP ¾" / 20mm
Relief valve setting kPa 850
Expansion control valve (ECV) kPa 700
Maximum supply pressure with (ECV) kPa 500
Maximum supply pressure without (ECV) kPa 680
Electrical characteristics
Power supply voltage V 240
Thermostat temperature
Temperature range °C 50 °C to 70 °C
Factory set °C 65 °C
General Data
Weight (empty/ unpacked) kg 38 49 62 83 94 114
Outer case material Painted zinc coated steel
Inner tank material Enamel lined steel cylinder
Insulation CFC free polyurethane
Indoor/ Outdoor rating IP X4
Table 2 Technical characteristics (Australian Market)
12
Appliance details
Tronic 1000 T – 6 720 821 421 (2017/10)
Technical characteristics - New Zealand Unit EWS 90. EWS 135. EWS 180. EWS260. EWS 330.
General characteristics
Nominal Capacity l 90 135 180 260 330
Element rating kWh 2.0/3.0 2.0/3.0 2.0/3.0 3.0/4.0 3.0/4.0
Water supply data
Water connections RP ¾" / 20mm
Relief valve setting kPa 850
Expansion control valve (ECV) kPa 700
Maximum supply pressure with (ECV) kPa 500
Maximum supply pressure without (ECV) kPa 680
Electrical characteristics
Power supply voltage V 240
Thermostat temperature
Temperature range °C 50 °C to 70 °C
Factory set °C 65 °C
General Data
Weight (empty/ unpacked) kg 37 48 57 83 94
Outer case material Painted zinc coated steel
Inner tank material Enamel lined steel cylinder
Insulation CFC free polyurethane
Indoor/ Outdoor rating IP X4
Table 3 Technical characteristics (New Zealand Market)
13
Appliance details
Tronic 1000 T – 6 720 821 421 (2017/10)
3.4 Dimensions
3.4.1 Side Connections
Fig. 4 Dimensions in mm (Vertical installation)
Appliance A B C D E F
EWS 80... 1060 470 40 854 74 35
EWS 125... 1511 470 40 1305 74 35
EWS 160... 1512 540 50 1295 74 35
EWS 250... 1407 648 96 1161 74 35
EWS 260...
1)
1) New Zealand model
1407 648 96 1161 74 35
EWS 315... 1710 648 96 1464 74 35
EWS 330...
1)
1710 648 96 1464 74 35
EWS 400... 1731 730 116 1464 74 35
Table 4
14
Storing and transportation
Tronic 1000 T – 6 720 821 421 (2017/10)
3.4.2 Top Connections (NZ only)
Fig. 5 Dimensions in mm (Vertical installation)
3.5 Electrical wiring diagram
Fig. 6 Electric circuit diagram
4 Storing and transportation
As a rule, the unit is to be stored and transported in its original
packaging, in an upright position.
Appliance A B C D E F G
EWS 90... 1047 1037 1029 754 470 74 35
EWS 135... 1480 1470 1462 1187 470 74 35
EWS 180... 1422 1409 --- 1118 540 74 35
Table 5
6720821421-04.1V
DANGER:
The activation of thermal cut-out indicates a
potentially dangerous situation.
DANGER:
Do not reset the thermal cut-out until it has
been serviced by an authorised person.
WARNING:
Do not operate this electric storage water
heater without a thermostat and non
self-resetting thermal cut-out in circuit.
15
Installation instructions
Tronic 1000 T – 6 720 821 421 (2017/10)
5 Installation instructions
5.1 Location requirements and clearances
This electric storage water heater can be located outdoors or
indoors and should be installed in a location as follows.
▶ Ensure easy access to the thermostat, terminal box, and
element at the front of the water heater.
▶ Ensure easy access for service of the PTR valve.
▶ Locate the appliance as close as practical to the kitchen or
area of most frequent hot water use.
▶ Foundations must be stable and level. The combined
weight of the complete installation including the water
heater, stored water, and fittings must not affect the
integrity of any structure.
▶ The water heater must be accessible without the use of a
ladder or scaffold.
▶ Adequate provision must be made available for removal of
water that escapes from valves to avoid damage to
property.
▶ Information on the technical label must be able to be read.
▶ If possible, allow for sufficient height above the water
heater for anode removal and replacement.
5.2 Water connections
Cold and hot water connections are RP ¾" / 20mm BSP and
marked "Inlet" and "Outlet" respectively.
As the unit is dual handed, brass plugs are supplied to blank off
unused inlet and outlet fittings. All other fittings must be in
accordance with AS/NZS3500 and local regulatory
requirements
A heat trap must be installed in the hot water line as per AS/
NZS3500 and the hot water lines after the heat trap must be
insulated.
A non-return valve and isolation valve should be installed on the
cold water line of the water heater.It is recommended that a
union be fitted to the cold and hot water connections to allow
easy disconnection of the appliance.
WARNING:
Electric water heaters are heavy and bulky.
Australian States and Territories have a
Principal Occupational Health and Safety
(OH&S) Act which contains requirements
relating to the handling of large, bulky, or
awkward items. Persons installing this
electric water heater system must be aware
of their responsibilities and be adequately
trained and qualified in accordance with
local OH&S requirements
WARNING: Transport damage!
▶ To avoid transport damage, wait until the
appliance is at the installation location to
remove the protective packaging.
▶ Use straps to prevent the appliance from
becoming damaged.
WARNING:
The manufacturer’s warranty does not cover
any damage or defect caused by improper
installation, attachment or use of any type of
accessories (other than those mentioned in
this user manual) with this water heater. The
use of unauthorised energy-saving devices
may shorten the life of the water heater and
may endanger life and/or cause property
damage.
The manufacturer disclaims any
responsibility for such loss and/or injury
resulting from the use of such unauthorised
devices.
CAUTION:
All packaging materials must be removed
from the electric storage water heater prior
to its installation.
CAUTION:
The electric storage water heater should not
be located in an area where leakage of the
tank or water connection will result in
damage to the area adjacent to it or to lower
floors of the structure. A properly drained
safe tray must be used where property
damage could occur from water spillage (see
AS/NZS3500.4.2). Ensure this safe tray
does not become blocked.
16
Installation instructions
Tronic 1000 T – 6 720 821 421 (2017/10)
5.2.1 Pressure limiting valve (not supplied with the
appliance)
In installations where the mains water supply pressure exceeds
that specified for this product, an approved pressure limiting
valve is required and must be fitted.
If the water heater is supplied with low pressure water, below
the minimum working pressure specified for this product, then
a pressure pump should be installed in order to minimize the
forming of air traps in the hydraulic circuit.
5.2.2 Expansion control valve (not supplied with the
appliance)
Local regulations, a saturation index greater than +0.4 or in
corrosive water areas where there are sufficient quantities of
silica dissolved in the water my require the installation of an
expansion control valve (ECV) in the cold water line, being the
last valve installed prior to the water heater.
5.3 Temperature mixing device (not supplied
with the appliance)
Bosch recommends the installation of a temperature limiting
device between the water heater and the hot water outlets
supplying a sanitary outlet, in order to reduce the risk of
scalding.
Additionally, a licensed plumber my have the legal obligaton to
ensure the water heater installation meets the hot water
delivery requirements listed in AS/NZS 3500.4.
5.4 PTR Valve connection
A pressure and temperature relief valve (PTR valve) is supplied
and must be installed in the tank port marked for this purpose.
No valve or accessory of any type should be installed between
the relief valve and the tank. Please observe local codes for the
correct installation of relief valve drains.
The PTR valve thread is RP ½ " / 15mm BSP.
▶ Ensure the valve probe is straight and undamaged.
▶ Carefully apply Teflon tape to the valve, ensuring that the
tape does not extend past the end of the thread.
▶ The drainpipe must be fitted to the relief valve to carry
discharge safely away from the water heater (see AS/
NZS3500.4).
NOTICE: Material damage!
▶ Install a filter at the water inlet in areas
where the water contains particles or
sediments
▶ Where water pipes are attached to the
tank exterior, screws of no longer than
25mm should be used. Any damage to
the tank will not be covered by warranty
WARNING:
Flush out pipes before connecting this water
heater to ensure no foreign matter can block
the valve seat, and use line strainers where
required by local authorities.
CAUTION:
Connections to this water heater must not
be welded, brazed, or soldered
connections. Connect only with
compression or mechanical fittings
WARNING:
Internal dip tubes must not be removed.
WARNING:
An ECV is required where "Scaling" water
exists having a total hardness in excess of
200mg/Litre (expressed as calcium
carbonate), where the saturation index is in
excess of +0.4 as detailed under water
quality, or where required by local
authorities.
WARNING:
Do not break or remove sections of metallic
water tubing used as an earth electrode for
an electrical installation before suitable
precautions have been taken to ensure it is
safe to do so.
WARNING:
This water heater can heat water to
temperatures which can cause scalding.
WARNING:
The pressure rating of the PTR valve must
not exceed 850 kPa. The maximum supply
pressure of the water heater is marked on
the rating plate
17
Electrical connection
Tronic 1000 T – 6 720 821 421 (2017/10)
Connect the outlet of the PTR valve to a suitable open drain so
that the discharge water cannot contact any electrical parts,
persons or animals, and to eliminate any other possible risks.
The drain line from the PTR valve must comply with the
requirements of AS/NZS 3500.4.
Always use a PTR valve of the same rated pressure and
temperature as the PTR Valve supplied with the unit.
6 Electrical connection
▶ The electrical connection is made to the water heater at the
terminal block located under the terminal box cover
▶ To remove this cover, simply remove two screws on the
outer casing and lift off the lid
The following must be observed during installation:
▶ Check all connections as wires may work loose in transit
▶ Check the thermostat setting is 65°C, which is the factory
setting, and adjust if required.
▶ Ensure the circuit incorporates an isolation switch or circuit
breaker.
▶ The household wiring to the water heater must be rated to
withstand the electric element load.
NOTICE:
This drain pipe must fall continuously, shall
be left open to the atmosphere, and shall be
in a frost free environment
WARNING:
Relief valve easing gear should be checked
and operated AT LEAST ONCE EVERY SIX
MONTHS.
If water does not discharge freely when the
lever is operated, the valve should be
checked by an authorised agent.
WARNING:
The relief valve and relief valve drain pipe
must not be sealed or blocked. Small
amounts of water may leak from the relief
valve during heating cycles.
WARNING:
Relief valves should be replaced at intervals
not exceeding 5years, or more frequently in
areas where water quality is poor
WARNING:
The function of the PTR valve is to discharge
high temperature water under certain
conditions. Therefore it is strongly
recommended that the pipe work connected
to the PTR valve is able to withstand water
temperatures exceeding 99 °C. Failure to
follow this recommendation may result in a
dangerous situation
Connection to this storage water heater must
be from a single phase 240V 50Hz supply
and comply with AS/NZS 3000 Wiring Rules.
Installations in New Zealand must comply
with the New Zealand Building Code.
A means for disconnection must be
incorporated in the fixed wiring in
accordance with the wiring rules
The appliance must only be installed by an
authorised person.
DANGER: Electric shock!
▶ Isolate the appliance from the power
supply using the circuit breaker isolation
switch or another electrical protection
device before carrying out any work on
electrical parts.
The electrical enclosure is tested and
approved to IP X4.
18
Seismic strapping
Tronic 1000 T – 6 720 821 421 (2017/10)
7 Seismic strapping
Fig. 7
[A] Extra centre strap for water heaters exceeding 200L
[B] Storage water heaters to be restrained with 25x1
galvanized steel straps tensioned when fixed in place.
Straps to be fixed to wall framing with:
- 1 No. 8 coach screw with 30x2 thick washer, or
-2 No. 20x2.5 thick washers.
Screws to penetrate timber framing a minimum of 50.
[C] 50x50 vertical blocking full height of water heater, fixed
to wall framing with 1 No. 100x3.75 nail at 600
maximum centres
[1] Storage water heating
[2] Light timber frame wall
New Zealand regulations require storage tanks to be fixed with
seismic strapping as per NZS4603 or NZS4607.
19
Commissioning
Tronic 1000 T – 6 720 821 421 (2017/10)
8 Commissioning
8.1 Before commissioning
▶ Ensure the cylinder is filled with water
▶ Check all connections for water tightness
▶ Check the electrical connection.
8.2 Switching the appliance on/off
Power to this appliance is switched on or off at the isolation
switch on the circuit board, or at a separate isolation switch for
the appliance, if one is installed.
9Service
9.1 General inspections
Check the appliance regularly for faults.
▶ Keep the appliance and the installation location clean
▶ Dust the system regularly using a damp cloth
In this way, leaks can be identified and repaired at an early
stage
▶ Check all connections regularly for water tightness
9.2 Save a service call
In some instances, calling on our service network may be
avoided. Check the following to determine if your water heater
may be returned to operation, without calling a service agent.
9.2.1 Lack of hot water
▶ Ensure that the power to the water heater is switched on at
the circuit board.
Generally, there is an isolating switch marked “Hot Water” or
“Water Heater”. There may also be another isolating switch
near the water heater.
9.2.2 High hot water usage
Generally this is related to increased showering times.
▶ Investigate the installation of water saving devices such as
flow reduction valves or water saving shower roses.
9.2.3 High electricity bills
Generally linked to high hot water usage. However, leaking
valves and pipework may also be responsible, and require
attention from a plumber.
NOTICE: Do not start the appliance without
water!
▶ Only operate the appliance once it has
been filled with potable water.
NOTICE: Damage to the appliance!
Negative temperatures can cause the water
to freeze
▶ Do no switch off the appliance if a frost
threat exists
▶ Drain the appliance completely if the
water heater heat must be switched off
for an extended period of time
DANGER: Electric shock!
▶ Isolate the appliance from the power
supply using the circuit breaker isolation
switch or another protection device
before carrying out any work on
electrical parts
NOTICE: Damage to the appliance!
▶ Do not shut off the water supply while
the appliance is in operation.
Note that repeated failure of the fuse or
circuit breaker indicates a fault and an
authorised service agent should be
contacted to investigate.
20
Maintenance and repair
Tronic 1000 T – 6 720 821 421 (2017/10)
9.2.4 Continuous discharge from ECV & PTR valves
Discharges of more than 15 litres of water in 24 hours indicates
that the valve may not be functioning correctly. This may be
remedied by gently easing the valve lever for a few seconds as
described under Routine Service to dislodge any foreign
matter.
9.3 Service contact details
Bosch has an extensive network of service agents that may be
contacted in event of failure of your water heater.
Please contact AU 1300 30 70 37, NZ 0800 543 352, or Email
Ensure that you have copied the Model Number and Date of
Manufacture from the water heater Data label and pass this
information to our service department to ensure prompt
service.
10 Maintenance and repair
10.1 Periodic Inspection
It is recommended that a periodic inspection of the valves,
thermostat, heating elements and wiring should be made by a
service person qualified in electric appliance repair.
Most electrical appliances, even when new, make some sound
when in operation. If the hissing or singing sound level
increases excessively, the electric heating element may require
cleaning. Contact a qualified installer or service agent.
10.2 Pressure and temperature relief valve (PTR
Valve)
At least every 6 months:
▶ Lift and release the lever handle on the PTR valve, to make
certain the valve operates freely.
Allow several litres to flush through the discharge line to an
open drain.
If the valve does not discharge water when the release lever is
opened, or does not seal properly when closed, replacement
by an authorised person must be arranged immediately. The
PTR valve is not serviceable.
10.2.1 Vacation and Extended Shutdown
If the water heater is to remain idle for an extended period of
time, the power and water to the appliance should be isolated
to conserve energy and prevent the build up of dangerous
hydrogen gas.
The electric water heater and piping should be drained if they
might be subjected to freezing temperatures. After a long
shutdown period, the water heater’s operation and controls
should be checked by qualified service person.
Make certain the electric water heater is completely filled again
before operating.
10.3 Flushing the water heater
CAUTION: Continual flow may also indicate
high water pressure which will require a
pressure limiting valve to be fitted by an
authorised person.
WARNING:
The electric storage water heater should
only be serviced by a qualified person, and in
accordance with the Plumbing Standard AS/
NZS 3500.4 and local authority
requirements.
Routine service will assist in prolonging the
life of your water heater, and help ensure
trouble free operation.
DANGER:
Never replace the PTR Valve with one which
has a higher pressure rating than is specified
for your water heater.
DANGER:
Before manually operating the relief valve,
make certain no one will be exposed to the
hot water released by the valve. The water
drained from the tank may be hot enough to
present a scald hazard and should be
directed to a suitable drain to prevent injury
or damage.
WARNING:
Draining and flushing the water heater must
only be carried out by an authorised service
person.
A regular 5 years service plan by an
authorised person would include: draining
flushing, and refilling the water heater
21
Water quality
Tronic 1000 T – 6 720 821 421 (2017/10)
10.3.1 Draining the water heater
▶ Isolate the electrical supply at the main switchboard via the
circuit breaker switch or isolating switch, and then remove
the fuse.
▶ Isolate the cold water supply to the appliance.
▶ Gently raise the lever on the PTR valve to relieve the
pressure in the water heater until flow stops.
▶ Disconnect the cold water connection to the appliance and
attach drain hose.
▶ Operate the lever on the PTR valve again allowing air into
the water heater.
▶ The water heater will drain through the hose.
10.3.2 Flushing the water heater
▶ Complete the draining operation(section 10.3.1) then
disconnect the hot water outlet connection and attach a
water supply hose to the water heater.
▶ Turn on the water supply and allow flow until the water from
the inlet becomes clear.
▶ After the water from the inlet becomes clear, remove the
hose and reconnect the hot and cold water connections.
10.3.3 Filling the water heater
▶ Open all hotwater taps in the house.
▶ Open the cold water isolating valve to the water heater.
▶ Close each tap as water flows freely from it.
▶ Check all piping for leaks.
▶ Reconnect power to the water heater.
Fig. 8
11 Water quality
All Bosch water heating appliances are constructed from high
quality materials and components, and all are certified for
compliance with relevant parts of Australian and New Zealand
gas, electrical and water standards.
This water heater has been designed and constructed to be
suitable for connection to most water supplies in Australia and
New Zealand. However, in areas where Total Dissolved Solids
(TDS) exceeds 2500mg/L, detrimental effects on water heater
performance and longevity will result.
While Bosch water heaters are warranted against
manufacturing defects, the warranty is conditional upon
correct installation and use, in accordance with detailed
instructions provided with the heater. In the case of the water
supplied to the heater, it is important that the water quality be
of acceptable standard.
The water quality limits/parameters listed in the water quality
table (table 6, page 22) are considered acceptable, and
generally Australian and New Zealand suburban water supplies
fall within these limits/parameters.
Where uncertainty exists concerning water quality, intending
appliance users should seek a water analysis from the water
supplying authority. In cases where it is established that the
water supply does not meet the quality requirements of the
water quality table, the Bosch warranty would not apply.
Anode
Should your water supply have a TDS of greater than 600mg/L,
the installed anode must be the “blue” one (aluminium) or
hydrogen gas can accumulate at the top of the water heater in
long periods of no use. When this is likely to occur, the installer
should instruct the householder on how to dissipate the gas
safely. This process is explained on the previous page under
CAUTION:
Turn off the power supply to the water
heater before draining water.
If you intend on being away from your house
for only a few days, we suggest you leave the
water heater switched on.
Large volumes of water will drain from the
cold water inlet.
▶ Ensure proper drainage of water.
22
Environmental protection/Recycling
Tronic 1000 T – 6 720 821 421 (2017/10)
“Safety”. The change of anode must be done by a plumber or
authorised service person.
Corrosive Water
Water deemed to be corrosive can attack parts causing them to
fail. When the water supply Saturation Index (check with your
local water supplier for additional information) is less than -
1.0, water is deemed corrosive and a corrosion resistant
heating element should be used. The effect of scaling water is
the build up of calcium carbonate onto hot metallic surfaces.
When the Saturation Index is greater than +0.40, an expansion
control valve must be fitted on the cold water line after the non-
return valve. Should the Saturation Index exceed +0.80, a low-
watts density heating element should be fitted to your water
heater by your local Bosch authorised service agent.
Water quality table
Maximum levels:
12 Environmental protection/Recycling
Environmental protection is one of the fundamental company
policies of the Bosch Group.
Product quality, efficiency, and environmental protection are
equally important objectives for us. We comply with all
environmental protection laws and regulations.
In order to protect the environment, we use the latest
technologies and the best materials whilst bearing in mind the
economic implications.
Packaging
Where packaging is concerned, we participate in the relevant
local recycling systems in order to ensure optimum recycling.
All of our packaging materials are environmentally friendly and
can be reused.
13 Warranty details
Robert Bosch (Australia) Pty Ltd
Thermotechnology Division
Voluntary Repair or Replacement Warranty
All Bosch products are carefully checked, tested and certified
to Australian and New Zealand standards.
Important Note: Mandatory Australian Consumer Law
statement
If you have purchased your product in Australia, you should be
aware that:
This warranty is provided in addition to other rights and
remedies held by a consumer at law. Our goods come with
guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for
a major failure, and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Important Note: New Zealand law
If you have purchased your product in New Zealand, you should
be aware that:
This warranty is supplemental to any other rights and remedies
you have under the Consumer Guarantees Act 1993 NZ, unless
your purchase is made for commercial purposes, in which case
Bosch excludes all consumer guarantees implied in the
Consumer Guarantees Act 1993 NZ in respect of your product.
Warranty
Bosch warrants, at its option, to repair or replace your water
heater or relevant part thereof (Product) if such Products are
faulty or defective in manufacture or materials during the
warranty period specified below.
The warranty period commences on the date of purchase. If the
date of original purchase cannot be determined, then the
warranty period will commence six (6) months after the date of
manufacture stamped on the Product.
Bosch may require evidence to verify the date of purchase.
This warranty only covers repair or replacement of defective
Product (including labour costs where indicated). It does not
cover:
• any costs incurred by the end user in normal or scheduled
maintenance of the Product; or
• subject to any law to the contrary, any damage to property,
personal injury, direct or indirect loss, consequential
losses or other expenses arising from breach of this
warranty. Any end user concerned with this exclusion
pH Saturation
Index(LSI)
(langelier)
Total
Hardness
Chlorides Sodium Iron
6.5-9.0 +0.4 to -1.0
at 65 °C
200
mg/l
250
mg/l
180
mg/l
1
mg/l
Table 6
23
Warranty details
Tronic 1000 T – 6 720 821 421 (2017/10)
should consider the "Important Note: Mandatory Australian
Consumer Law statement” above.
Warranty Period and Coverage
Bosch will provide warranty service for Product purchased and
installed in Australia and New Zealand as follows.
"Parts & Labour" means free of charge repair and/or
replacement, including labour.
"Parts only" means a replacement tank, free of charge. All
installation and repair labour costs are the responsibility of the
owner.
"Domestic use" warranty period applies to Product installed to
supply hot water for use by individuals in domestic dwellings.
For Product used for all other uses, the commercial use
warranty period will apply. This includes, without limitation,
installations such as centralised or bulk hot systems, hotels,
sporting complexes, caravan parks, laundry facilities,
restaurants and cafes.
For “Parts only” warranty, the end user will be charged for
service call costs and service technician fees in effecting the
replacement.
For valid claims within "Parts & Labour" warranty periods, the
end user will not be charged for costs associated with making a
warranty claim, including service call costs, any service
technician fees or the cost of replacement parts and freight,
provided that:
• the Product is located within the usual operating area of an
authorised service technician;
• the Product has been installed according to the installation
instructions so as to provide adequate service access.
If the Product is not located within the usual operating area of
an authorised service technician, the end user will be required
to pay the service call costs associated with a service call under
this voluntary warranty.
Notwithstanding the above, if the Product has not been
installed in accordance with the installation instructions in
regards to access, or has been otherwise installed in location
where service access is difficult, the end user will be required
to pay charges associated with the difficult access. This
includes, but is not limited to, the removal of walls or doors to
gain access and the use of specialised equipment to move the
Product or components to safe working levels. Where the
Product cannot be safely accessed, Bosch may refuse to
service the Product under this voluntary warranty.
For invalid claims under this voluntary warranty, the end user
will be liable for the costs of making the warranty claim
including any service call costs.
Warranty Conditions
This voluntary warranty is subject to the following conditions:
• The Product must have been installed and correctly
commissioned by an authorised and licensed installer in
compliance with applicable Australian Plumbing and Gas
Standards. Proof may be required of correct
commissioning of the Product (such as certificate of
compliance). Claims for failures due to incorrect
installation or commissioning are not covered under this
voluntary warranty and may be rejected by Bosch.
• Where a Product or part thereof is replaced or repaired
under this voluntary warranty, the balance of the original
voluntary warranty will apply. The replacement Product or
part does not carry a new voluntary warranty.
• The Product must have its original serial numbers and
rating labels intact.
• The warranty does not extend to any Product that has been
completely or partially disassembled.
• These warranty terms cannot be amended except in writing
by an authorised officer of Bosch.
• The warranty only applies to Product installed for an end
user in Australia or New Zealand and purchased from
Bosch or from a reseller where the Product has been
originally sold by Bosch.
• Any claim made under this voluntary warranty meets the
requirements set out below in the “How to Make a Warranty
Claim” section.
Warranty Exclusions
This warranty will not apply to a defect or fault to the extent to
which it arises:
Components The period after purchase within which
the fault must appear
What Bosch will do (see below for
definitions)
Domestic Use (see below for definition)
All components Year [1 to 2] Parts & Labour
Tank Year [2 to 7] Parts only
Commercial Use (see below for definition)
All components Year [1 to 1] Parts & Labour
Table 7
24
Warranty details
Tronic 1000 T – 6 720 821 421 (2017/10)
• due to storage, handling or installation of the Product
otherwise than in accordance with instructions provided
for the Product by Bosch or without reasonable care,
including installation of a Product which is of inappropriate
size or type for the intended purpose;
• due to operation, use or maintenance of the Product
otherwise than in accordance with instructions provided
for the Product by Bosch or without reasonable care,
including use of the Product with faulty or unsuitable
plumbing, water pressure, power or gas supply;
• due to accidental damage or use of the Product for a
purpose or in environmental conditions for which the
Product were not designed or sold, or use of the products
outside the specified or normal operating ranges for such
Product.
• as a result of changes which occur in the condition or
operational qualities of the Product due to climate or other
environmental influence, foreign material contamination or
water entry or as a result of exposure to excessive heat or
solvents or because of use of non-potable water or bore
water in the Product or damage as result of an Act of Nature
including but not limited to storms, fires, floods and
lightning strikes;
• from normal wear and tear or when replacement or repair
of parts would be part of normal maintenance or service of
the Product or where the damage is only to surface coating,
varnish or enamel;
• as a result of repairs, alterations or modifications to the
Product which have been performed by a person who is not
suitably qualified and experienced to perform works on the
Product; or
• from the use of any spare parts not manufactured, sold or
approved by Bosch in connection with the repair or
replacement of Product.
This voluntary warranty does not apply to damage that has
been caused by continued use of a Product after it is known, or
would have been known with regular servicing, it is defective.
Wrong Deliveries and Transit Damage
Wrong deliveries, incorrect or damaged packing and transit
damage claims are not warranty claims. Such cases should be
directed to Bosch's Customer Service line in Australia on ph:
1300 307 037 or in New Zealand on ph: 0800 543 352.
How to Make a Warranty Claim
If a Product fails within the warranty period, the end user must
stop using the Product and make a claim as soon as possible, in
any event before the end of the Warranty Period (see Deadlines
for Submitting Warranty Claims below).
To make a warranty claim under this voluntary warranty, call
the Bosch Customer Contact Centre (in Australia on ph: 1300
307 037 or in New Zealand on ph: 0800 543 352). Please be
ready to provide the model and serial number, date of
installation, purchase details and a full description of the
problem. Alternatively, for claims in Australia, you can post
details of your claim to Robert Bosch (Aust) Pty Ltd, Attn TT
Warranty Department, Locked Bag 66, Clayton Sth, Victoria,
3169. Claims received by post will take longer to process and
we encourage you to call. Bosch may refer you to one of its
Bosch Warranty Authorised Service Dealers.
Proof of purchase and purchase date, as well as proof of
installation and proper commissioning by a licensed installer,
may be required by Bosch or an authorised service technician.
All warranty service calls will be conducted by an authorised
service technician during normal business hours. Bosch will
not accept claims under this voluntary warranty for attendance
and repair of the Product by third parties not authorised by
Bosch.
Deadlines for Submitting Warranty Claims
Bosch aims to rectify genuine quality problems as a priority.
This is generally achieved by investigating why defective
products have failed and by introducing immediate corrective
action measures to prevent re-occurring warranty failures. It is
therefore critical that all warranty claims are promptly
submitted to Bosch as soon as the product fails, and in any
event before the end of the warranty period.
Product Liability and Product Safety
Bosch should be informed immediately about any potential
product safety concerns within and outside the warranty
period. Bosch is well aware of its product liability and product
safety obligations and responsibilities. It is our aim to ensure
appropriate product safety standards are met in order to avoid
injury, loss and damage caused by defects in any Product.
Privacy
Bosch is required to seek personal information from an end
user who seeks to make a claim under this warranty.
Failure to service Product in accordance with recommendations in instruction manuals for Product may result in a warranty claim
under this voluntary warranty being rejected by Bosch. Bosch alerts end users that instruction manuals for Product contain
specific recommendations for servicing and safety checks to be carried out on Product.
Table 8
25
Warranty details
Tronic 1000 T – 6 720 821 421 (2017/10)
Such personal information may be used by Bosch and/or any
authorised service technician (who is authorised to process
warranty claims and/or carry out warranty repairs on behalf of
Bosch) for the purpose of processing such warranty claim and
also for the provision of customer support and further
information about Bosch’s products and services (Purpose).
If an end user does not wish to provide Bosch and/or its
authorised service technician with personal information,
Bosch may be unable to process the end user’s warranty claim
or to provide the end user with additional customer support,
services and information.
Bosch is committed to protecting the privacy of personal
information and will act in compliance with applicable privacy
laws, including the National Privacy Principles under the
Australian Privacy Act 1988 (Cth) (as amended) and New
Zealand’s Information Privacy Principles described in the
Privacy Act 1993 (NZ).
Bosch takes security measures in order to protect any personal
information collected in the warranty claim process against
manipulation, loss, destruction, access by unauthorised
persons or unauthorised disclosure.
Bosch will not disclose any personal information to third
parties other than for the Purpose or except as required by law.
An end user has the right to access the personal information
Bosch or its authorised service technician hold about them.
The end user can request to see, change or modify the personal
information held about them, or withdraw consent for its
usage, by contacting Bosch at the Bosch Contact Details below.
Bosch Contact Details
This warranty is offered by Robert Bosch (Australia) Pty Ltd
(ACN 004 315 628) of 1555 Centre Road, Clayton, Victoria
3168. Please call the Customer Contact Centre on 1300 30
70 37 in Australia or 0800 543 352 in New Zealand if you have
any queries in relation to this warranty or contact us using the
online form at www.bosch-climate.com.au or www.bosch-
climate.co.nz
26 Tronic 1000 T – 6 720 821 421 (2017/10)
Notes
27Tronic 1000 T – 6 720 821 421 (2017/10)
Notes
