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23
Warranty details
Tronic 1000 T – 6 720 821 421 (2017/10)
should consider the "Important Note: Mandatory Australian
Consumer Law statement” above.
Warranty Period and Coverage
Bosch will provide warranty service for Product purchased and
installed in Australia and New Zealand as follows.
"Parts & Labour" means free of charge repair and/or
replacement, including labour.
"Parts only" means a replacement tank, free of charge. All
installation and repair labour costs are the responsibility of the
owner.
"Domestic use" warranty period applies to Product installed to
supply hot water for use by individuals in domestic dwellings.
For Product used for all other uses, the commercial use
warranty period will apply. This includes, without limitation,
installations such as centralised or bulk hot systems, hotels,
sporting complexes, caravan parks, laundry facilities,
restaurants and cafes.
For “Parts only” warranty, the end user will be charged for
service call costs and service technician fees in effecting the
replacement.
For valid claims within "Parts & Labour" warranty periods, the
end user will not be charged for costs associated with making a
warranty claim, including service call costs, any service
technician fees or the cost of replacement parts and freight,
provided that:
• the Product is located within the usual operating area of an
authorised service technician;
• the Product has been installed according to the installation
instructions so as to provide adequate service access.
If the Product is not located within the usual operating area of
an authorised service technician, the end user will be required
to pay the service call costs associated with a service call under
this voluntary warranty.
Notwithstanding the above, if the Product has not been
installed in accordance with the installation instructions in
regards to access, or has been otherwise installed in location
where service access is difficult, the end user will be required
to pay charges associated with the difficult access. This
includes, but is not limited to, the removal of walls or doors to
gain access and the use of specialised equipment to move the
Product or components to safe working levels. Where the
Product cannot be safely accessed, Bosch may refuse to
service the Product under this voluntary warranty.
For invalid claims under this voluntary warranty, the end user
will be liable for the costs of making the warranty claim
including any service call costs.
Warranty Conditions
This voluntary warranty is subject to the following conditions:
• The Product must have been installed and correctly
commissioned by an authorised and licensed installer in
compliance with applicable Australian Plumbing and Gas
Standards. Proof may be required of correct
commissioning of the Product (such as certificate of
compliance). Claims for failures due to incorrect
installation or commissioning are not covered under this
voluntary warranty and may be rejected by Bosch.
• Where a Product or part thereof is replaced or repaired
under this voluntary warranty, the balance of the original
voluntary warranty will apply. The replacement Product or
part does not carry a new voluntary warranty.
• The Product must have its original serial numbers and
rating labels intact.
• The warranty does not extend to any Product that has been
completely or partially disassembled.
• These warranty terms cannot be amended except in writing
by an authorised officer of Bosch.
• The warranty only applies to Product installed for an end
user in Australia or New Zealand and purchased from
Bosch or from a reseller where the Product has been
originally sold by Bosch.
• Any claim made under this voluntary warranty meets the
requirements set out below in the “How to Make a Warranty
Claim” section.
Warranty Exclusions
This warranty will not apply to a defect or fault to the extent to
which it arises:
Components The period after purchase within which
the fault must appear
What Bosch will do (see below for
definitions)
Domestic Use (see below for definition)
All components Year [1 to 2] Parts & Labour
Tank Year [2 to 7] Parts only
Commercial Use (see below for definition)
All components Year [1 to 1] Parts & Labour
Table 7
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