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30 | nuwavenow.com
CAUTION
Do not put the Probe in the dishwasher. Doing so can damage the
components. HAND WASH ONLY.
Error Message: Solution(s):
Prb1 The Probe is not connected. Plug the Probe into the Probe Jack.
Prb2
The Probe target internal temperature is set higher than set cooking
temperature.
Prb3
A Probe short circuit has taken place.
Contact Customer Service.
Prb4
The Probe sensor is not detecting any temperature increase. Ensure the
Probe is inserted into the food and the food is in the unit while cooking.
Prb5
Attempting to use the Probe with the Delay End function will cause the unit
to stop and display a “Prb5” error notice to the user.
Er1
The Temperature Sensor has overheated. Turn the unit off to cool. If the unit
is not working after it cools down, contact Customer Service.
Err1
A Temperature Sensor short circuit has happened.
Contact Customer Service.
Err2
The Temperature Sensor is open.
Contact Customer Service.
Grl1 The plug-in Grill is not properly connected in the cooking chamber.
Error Messages
Question about your Pro-Smart Grill?
Contact our friendly customer service staff from 7:30am to 4:30pm, Monday‒Friday at
877-689-2838 or reach us by email at
help@nuwavenow.com
The Pro-Smart Grill is engineered with an automatic shut-off feature to prevent over-
heating during use. However, if the Pro-Smart Grill does shut off to cool itself down, do
not be alarmed if an odor is detected.
To remedy the situation, simply unplug the Pro-Smart Grill and wait for it to completely
cool down. Once it has cooled, and assuming that there are no error messages on the
LED screen, reactivate the unit and initiate a cooking cycle. Once you can do that, the
Pro-Smart Grill is ready to go.
To prevent the Pro-Smart Grill from overheating, make sure that you do not cook foods
at higher temperatures or for longer times than recommended.
Overheat Protection
TROUBLESHOOTING GUIDE
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