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NOTE: Customers are responsible for all return shipping costs. When item(s)
are returned under warranty as being defective, they are thoroughly tested
to verify manufacturer defect. If any item(s) are determined to be in proper
working order after testing, all shipping costs to have the product returned
to the customer will be the responsibility of the customer
This warranty gives you specific legal rights and you may have other rights
which vary from state to state.
Refurbished Policy
All Refurbished items are sold “AS IS” and are not eligible for refunds. If
a refurbished item is received either defective or DOA (Dead on Arrival),
customers MUST contact GoWISE USA customer support within 30-days
from delivered date.
THIS WARRANTY ONLY APPLIES TO REFURBISHED ITEMS THAT ARE
PURCHASED DIRECTLY FROM GOWISE USA AND DOES NOT APPLY TO
REFURBISHED ITEMS THAT ARE PURCHASED FROM 3RD PARTY SELLERS.
Regarding Purchase From 3rd Parties
In order for the GoWISE USA customer service team to look up the
warranty information regarding the product(s), the original order
information and/or proof of purchase is required. Without this information
GoWISE USA will be unable to move forward with providing a replacement
under warranty, as we do not know the date or origin of the purchase.
GoWISE USA does not have a working business relationship with 3rd party
selling sites or services or individuals which are not listed below as one
of our Authorized Retailers. GoWISE USA is not responsible for making
inquiries to such 3rd parties for the purpose of obtaining documentation. It
is the responsibility of the person(s) making the warranty claim to provide
original documentation such as order information and/or a receipt so
that customer service can process your request. Any claim made under
GoWISE USA warranty guidelines must be made by original purchaser of the
product(s). Any defective product will be replaced as long as the issues with
the device fall within warranty guidelines.
Authorized Retailers
-Amazon
-GoWISE USA (Amazon, Sears Marketplace)
-WayFair
-morningsave.com
-Houzz
-Home Depot
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