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PROBLEM POSSIBLE CAUSE(S) SOLUTION
Troubleshooting
WARNING
Before trouble shooting, disconnect the power
supply. Only a qualified electrician of
competent person must carry out the trouble
shooting that is not in the manual.
Important!
Repairs to refrigerators/freezers may only be
performed by competent service engineers.
Improper repairs can give rise to significant
hazards for the user. If your appliance needs
repairing, please contact your specialist
dealer or your local Service Center.
Appliance does
not work.
Appliance is not switched on.
Mains plug is not plugged
in or is loose.
Fuse has blown or is defective.
Socket is defective.
Switch on the appliance.
Insert mains plug.
Check fuse, replace if necessary.
Mains malfunctions are to be corrected
by an electrician.
Appliance cools too
much.
Temperature is set too cold.
Turn the temperature regulator to a warmer
setting temporarily.
The food is too
warm.
The appliance is near a heat
source.
Temperature is not properly
adjusted.
Door was open for an
extended period.
A large quantity of warm food
was placed in the appliance
within the last 24 hours.
Open the door only as long as necessary.
Turn the temperature regulation to a colder
setting temporarily.
Please look in the “Installing your
new appliance” section.
Please refer to the “Control panel” section.
Heavy build-up of
frost, possibly also on
the door seal.
Door seal is not air-tight
(possibly after reversing the
door).
Carefully warm the leaking sections of the
door seal with a hair dryer (on a cool setting).
At the same time shape the warmed door
seal by hand such that it sits correctly.
Unusual noises.
Appliance is not level.
A component, e.g. a pipe, on
the rear of the appliance is
touching another part of the
appliance or the wall.
Readjust the feet.
If necessary, carefully bend the component
out of the way.
The appliance is touching the
wall or other objects.
Move the appliance slightly.
The compressor does
not start immediately
after changing the
temperature setting.
This is normal, no error has
occurred.
The compressor starts after a period of time.
Water on the floor or
storage shelves.
Water drain hole is blocked.
See the “cleaning and care” section.
18
Food in chill
compartment is not
freezing or staying
frozen.
Chill compartment is not a
freezer and is not designed to
freeze food or keep food
frozen.
Do not attempt to freeze food in this
compartment
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