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31
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use the Bulky Items cycle for tough cleaning. See the “Cycle
Guide” to match your load with the best cycle and fabric type.
Not using dispenser. Use dispenser to avoid chlorine bleach.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Incorrect dispenser
operation.
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.
Fabric Damage. Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have
tangled.
Tie all strings and straps before washing.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Use the Bulky Items cycle or Deep Fill option for higher water
ll. See “What’s New under the Lid” and “Cycle Guide” to
match your load with the best cycle.
Add only 1 or 2 additional items after washer has started.
Liquid chlorine bleach may have
been added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load Items on top of bleach dispenser when
loading and unloading washer.
Garment-care instructions may not
have been followed.
Always read and follow item manufacturer’s care-label
instructions. See the “Cycle Guide” to match your load with
the best cycle.
Odors. Monthly maintenance not done as
recommended.
Run the Clean Washer with affresh
®
cycle after every 30 washes.
See “Washer Care” section.
Unload washer as soon as cycle is complete.
Using wrong or too much detergent. Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See “Washer Care” section.
Locked light is ashing. The lid is not closed. Close the lid. The washer will not start with the lid open.
A cycle was stopped or paused using
the START/Pause button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Single-dose laundry
packet not dissolving.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before
adding clothes. Do not add packet to dispensers. Follow the
manufacturer’s instructions to avoid damage to your items.
Washer pumps out water
before nishing cycle.
Lid is left open for more than
10 minutes.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
First try the solutions suggested here or consult the warranty sheet in the washer
for assistance and to possibly avoid a service call.
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