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30
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected
Dry spots on load
after cycle.
High-speed spins extract more
moisture than traditional top-load
washers.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
Incorrect or wrong wash
or rinse temperatures.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet
and have both hot and cold water owing to inlet valve.
Check that inlet-valve screens are not clogged.
Remove any kinks in hoses.
Load not rinsed. Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to
the inlet valve.
Both hot and cold water faucets must be on.
Inlet-valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Washer may be tightly packed. Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Use the Bulky Items cycle or the Deep Fill option for higher water
ll. See “Cycle Guide” to match your load with the best cycle.
Sand, pet hair, lint, etc.
on load after washing.
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add 2 Rinses to the selected cycle and/or use Heavy Duty cycle.
Load is tangling. Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher-speed
spin. Use the Bulky Items cycle or Deep Fill option for higher
water ll. See the “Cycle Guide” to match your load with the
best cycle.
Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Not cleaning or
removing stains.
Added more water to washer. Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move. It is normal for
water to not completely cover the wash load. Added water lifts
the laundry off the washplate, resulting in less effective cleaning.
Washer not loaded as recommended. Washer is less efcient at cleaning when tightly packed.
Load items in loose heaps evenly around the washplate.
Load items in loose heaps evenly around the washplate.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the items.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
First try the solutions suggested here or consult the warranty sheet in the washer
for assistance and to possibly avoid a service call.
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