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28
Troubleshooting
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or see
“Using Your Washer”
section.
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor and washer
must be level to operate properly.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such
as jackets and small comforters. See “Cycle Guide.”
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic
noises.
Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may
be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming. Washer may be draining water. It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain & Spin cycles.
Water Leaks
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll-hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not performing as expected
Not enough water
in washer.
Load not completely covered
in water.
This is normal operation for al ow-water washer. The load will
not be completely under water. The washer senses load sizes
and adds correct amount of water for optimal cleaning. Use the
Bulky Items cycle or the Deep Fill option for higher water ll. See
“What’s New under the Lid” and “Cycle Guide” to match your
load with the best cycle.
IMPORTANT: Do not add more water to washer. Adding water
lifts the items off the washplate, resulting in less effective
cleaning.
Run Clean Washer with affresh
®
cycle to optimize the water level
and wash performance due to soil build-up in washer basket.
First try the solutions suggested here or consult the warranty sheet in the washer
for assistance and to possibly avoid a service call.
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