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49-2000742 Rev. 0 13
Save time and money! Review the charts on the following pages first and you may not need to call for service. For
more help, visit GEAppliances.com or call 800.GE.Cares (800-432-2737).
Problem Possible Cause What To Do
Hood doesn’t work Electric Supply Check that the hood is plugged into a receptacle.
Check that the power is turned on.
Poor Airflow Aluminum grease filters are
clogged
Clean and dry the filters, and then reassemble
Charcoal filters are clogged Replace the charcoal filters.
Motor running, but no
airflow
Butterfly valve jammed Call for service.
After running for
a while, the motor
stops.
The high temperature safety
device is activated.
The kitchen is not sufficiently ventilated.
The hood is installed to close to
the stove
The hood must be a minimum of 25 5/8” (65 cm)
above the stove.
Strong cooking smell Charcoal filters are not installed In re-circulating mode, charcoal filters must be
installed.
Oil dripping onto
stove
Oil cup missing or not installed Replace aluminum filter and replace oil cup.
Aluminum grease filter saturated Wash the aluminum grease filters
Whirring sound Fan blade problem Call for service
Troubleshooting tips ... Before you call for service
TROUBLESHOOTING TIPS
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