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REQUESTINGASSISTANCEORSERVICE
To avoid unnecessary service calls, please
check the "Troubleshooting Guide" section. It
may save you the cost of a service call. If you
still need help, follow the instructions below.
If you need assistance or service in U.S.A.
Call the KitchenAid Consumer Assistance
Center toll-free at 1-800-422-1230.
Our consultants are available to
assist you.
When calling: Please know the purchase
date, and the complete model and serial
number of your appliance (see the "A
Note to You" section). This information
will help us better respond to your
request.
Our consultants provide assistance with:
• Features and specifications on our full line
of appliances
• Installation information
• Use and maintenance procedures
• Accessory and repair parts sales
• Do-it-yourself repair help
• Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.)
• Referrals to local dealers, service companies, and
repair parts distributors
KitchenAid service technicians are trained to fulfill
the product warranty and provide after-warranty service,
anywhere in the United States.
To locate the authorized KitchenAid service company
in your area, you can also look in your telephone
directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend
that you only use FSP* factory authorized parts. FSP
replacement parts will fit right and work right, because
they are made to the same exacting specifications
used to build every new KitchenAid* appliance.
To locate FSP replacement parts in your area, call our
Consumer Assistance Center telephone number or your
nearest authorized service center.
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and KitchenAid have
failed to resolve your problem, you can contact the
Major Appliance Consumer Action Program (MACAP).
MACAP is a group of independent consumer experts
that voice consumer views at the highest levels of the
major appliance industry. MACAP will in turn inform
us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
49
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