AmazonBasics WS29-01 User Manual

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Troubleshooting

NOTICE

For more FAQ and more information, go to www.amazon.com/dp/B095X8YD3Q

Problem

I can’t identify the neutral wires.

Solutions

» If you have tried to identify the wires and are still unsure, call a qualied electrician.

» Turn o the power to your switch, remove the face plate and the existing switch, then

examine the wires. If you see a bundle of white wires, it is likely that those are neutral

wires.

Problem

I can’t identify the LOAD and LINE wires.

Solution

» Turn o the power to your switch, remove the face plate and the existing switch, then turn

the power back on. Without touching any part of your existing switch or wires, hover the

voltage tester over the black wires. The voltage tester will ash and make a sound when

hovering over the LINE wire. When the voltage tester doesn’t glow at all, that is the LOAD

wire.

» If you have tried to identify the wires and are still unsure, call a qualied electrician.

Problem

The Amazon Basics smart switch won’t connect to my network.

Solutions

» Check that your Alexa-enabled device and the Alexa app have the latest software version.

» Check that your paired device is within 30 ft. (9 m) of your switch.

» Make sure you’re connecting to a 2.4 GHz network. The switch is not compatible with a 5

GHz network.

» If you have a dual WiFi router broadcasting both 2.4 GHz and 5 GHz signals, make sure you

are connecting to the 2.4 GHz network.

» If you have a dual WiFi router and both network signals have the same name, rename one

and try reconnecting to the 2.4 GHz network.

» Do a factory reset. See “Factory reset” on page 5.

Problem

My light won’t turn on or ickers.

Solutions

» Make sure that the power is turned on.

» When using multiple bulbs, use bulbs that are the same model and wattage. Using

combinations of dierent bulbs can result in varied performance.

» Make sure that the wires were connected correctly. See your setup guide for more

information.

» Make sure that the maximum TRAVELER wire length does not exceed 98 ft. (30 m).

» If you have a 3-way switch, the smart switch must be installed to the switch box connected

to LOAD (your light xture). The 3-way conguration won’t work if the traditional switch is

connected to LOAD.

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AmazonBasics WS29-01 Amazon Basics Single Pole Smart Switch, Neutral Wire Required, 2.4 Ghz WiFi, Works with Alexa