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49-1000519 Rev. 0 13
TROUBLESHOOTING
Troubleshooting
PROBLEM POSSIBLE CAUSE
VIBRATION OR RATTLING
(Slight vibration is normal.)
Refrigerator may not be properly installed.
FRESH FOOD OR
FREEZER COMPARTMENT
TOO WARM
Temperature control not set cold enough. See Temperature Control.
Warm weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
FROST OR ICE CRYSTALS
ON FROZEN FOOD (Frost
within package is normal.)
Door left open or package holding door open.
Frequent or too long door openings.
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SLOW ICE CUBE
FREEZING
Door may have been left open.
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Packages may be holding door open.
ICE CUBES HAVE ODOR/
TASTE
Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
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Poor-tasting incoming water. Change the water filter.
AUTOMATIC ICEMAKER
DOES NOT WORK
Icemaker power switch is in the Off position.
Water supply turned off, restricted or not connected. Call your installer for proper water supply
line connection.
Water filter clogged. Replace the filter or use the filter bypass plug.
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Piled up cubes in storage bin may cause icemaker to shut off too soon. Level cubes in bin.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes and turn the icemaker back on.
MOISTURE FORMS
ON OUTSIDE OF
REFRIGERATOR
Not unusual during periods of high humidity. Wipe surface dry.
Door left open or package holding door open.
Control humidity and temperature in the kitchen with air conditioning.
MOISTURE COLLECTS
INSIDE
Too frequent or long door openings.
In humid weather, air carries moisture into refrigerator when doors are opened.
Control humidity and temperature in the kitchen with air conditioning.
REFRIGERATOR HAS
ODOR
Foods with strong odors should be tightly covered.
Check for spoiled food.
Interior needs cleaning. See Care and Cleaning.
Defrost water system beneath unit needs cleaning.
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INTERIOR LIGHT DOES
NOT WORK
No power at outlet.
Light bulb needs replacing. See Schedule Service.
Master light switch may be in the OFF position. Switch to ON.
SMALL OR HOLLOW
CUBES
Water filter clogged. Replace the filter or use the filter bypass plug.
Check for a connection to a Reverse Osmosis water system. If an RO is connected, remove
the water filter and install the original bypass plug that came with the unit.
CLICKING SOUND WHEN
FREEZER DRAWER IS
OPENED OR CLOSED
This unit is equipped with a hold shut feature, which can be heard when the drawer front is
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FREEZER DRAWER NOT
CLOSING PROPERLY
Package holding drawer open.
Drawer hold -shut needs reset, open drawer fully and forcefully close.
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