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Before You call
Solutions to common problems
Problem Solutions
Poor baking results. • Many factors affect baking results. Make sure the proper oven rack
position is used. Center food in the oven and space pans to allow air to
circulate. Allow the oven to preheat to the set temperature before placing
food in the oven. Try adjusting the recipe's recommended temperature or
baking time. If you feel the oven is too hot or cool, see "Adjusting Oven
Temperature" section in this Use & Care Guide.
Appliance is not level. • Be sure floor is level, strong & stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the
oven rack. Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sufficient room for appliance clearance.
Cannot move appliance easily. • Cabinets not square or are built in too tightly. Contact builder or installer to
Appliance must be accessible for make appliance accessible.
service. • Carpet interfereswith appliance. Provide sufficientspace so appliance can be
lifted overcarpet.
Surface element too hot or not hot • Incorrectcontrolsetting. BesurethecorrectcontrolisONfortheelementthat
enough, you are attempting to use.
Surface element does not heat. • Lightweight orwarped pans used. Use onlyflat, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans.
Cookware materials and weight of the material affect heating. Heavy &
medium-weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn easily.
Entire appliance does not operate.
• The time of day is not set. The time of day must first be set in order to
operate the oven. See "Setting the clock" in the Setting Oven Controls
section.
o
o
Make sure cord/plug is plugged correctly into outlet.
Electrical power outage. Check house lights to be sure. Call your local
electric company for service.
Service wiring is not complete. Call 1-800-4MY-HOME®for service.
Oven portion of appliance does not - Be sure the oven controls are set properly for the desired cooking feature.
operate. See Setting Oven Controls in this manual or read the instructions "Entire
appliance does not operate" in this checklist.
Oven light does not work. • Be sure the light is secure in the socket. Also see "Changing & replacing the
oven light" section.
Self-cleaning cycle does not work. • Oven control not set properly. Follow instructions in the Self-Cleaning
section.
• Self-Cleaning cycle was interrupted. Follow steps under"Stopping or
interrupting a self-cleaning cycle" in the Self-Cleaning section.
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