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30
APPENDIX
Troubleshooting
Before calling for service, review the problems and solutions below. Note that you will be
charged for any service calls in which no defects were found.
Problems Solutions
The vacuum cleaner does
not work.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the adjustable pipe, the Dustbin or the brush is
blocked.
• Check that the Washable Micro Filter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
The spin brush (drum)
inside a brush does not
work.
• When the message [Check Brush] appears on the display, turn
off the vacuum and check whether the brush is clogged with
foreign matter. If so, remove the foreign matter and restart the
vacuum.
• When the vacuum cleaner is turned on, turn it off and on again.
– For the (Slim Action Brush) and (Wet Brush), if the
overheating prevention device of the brush motor operates, it
may take about 30 minutes to cool the motor.
An odor emits from the
air outlet or the lter of
the product.
• Empty the Dustbin and clean the lters frequently.
– As your vacuum cleaner is a new product, it may have a slight
odor for the rst 3 months after purchase.
– If you use the vacuum cleaner for a long period of time,
accumulated dirt in the Dustbin or dust on the lter may
generate an odor.
• Replacement lters are available at your local Samsung service
agent.
Static electricity occurs
when cleaning a thick and
soft mat.
• Materials of a mat (childcare center mat, noise prevention mat
for between oors, etc.) may cause the static electricity.
– Move the brush on a normal oor for a while and clean again,
then the static electricity should disappear.
The Wet Brush does not
spray water.
• When using for the rst time, the air in the internal pump of
the Wet Brush and the tube may cause the Wet Brush to delay
spraying water.
– Detach the Water Tank, press the water spray (+) button, and
check that the pump operates with a sound.
– Fill the Water Tank, attach it to the Wet Brush, and press the
water spray (+) button repeatedly.
The vacuum cleaner
cannot be charged.
• Conrm that the voltage provided to the Clean Station matches
the requirements of the Clean Station.
• Check that the vacuum cleaner is turned on, and then check that
the LED of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal.
Remove any foreign matter with a cotton swab or soft cloth.
VS9500_EN_00859G-00_SA.indd 30 2021-12-08 오후 3:59:25
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