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5
en
Problem Cause Solution
The brewing unit
cannot be opened.
The brewing unit is still
locked.
Only open the brewing unit when the
status display has stopped flashing and
remains lit continuously.
Unplug the mains plug. If the brewing
unit stays locked, contact the TASSIMO
careline.
Water is dripping
from the brewing
unit.
The TDISC is damaged or
leaky.
The TDISC has not been
pierced correctly.
Do not use TDISCs that are damaged.
Only use each TDISC once.
Wait until the brewing stage has come to
an end and the appliance has cooled down.
Remove the TDISC and clean the brewing
unit. Please refer here to the section
Cleaning.
The piercing unit has not
been inserted correctly.
Press the piercing unit into its holder using
both thumbs (until an audible click is
heard).
The quality of
the crema has
deteriorated.
The beverage outlet is sticky
or dirty.
Clean the beverage outlet. Please refer
here to the section Cleaning.
Clean the brewing unit with the orange
Service TDISC. Please refer here to the
section Cleaning.
Build-up of limescale in the
appliance.
Descale the appliance. Please refer here
to the section Descaling. Do not use
descaling agent with phosphoric acid.
On the surface
below the cup
stand there is
water.
This is condensation. Condensation may appear and is not
caused by any fault with the appliance.
Wipe the water away with a cloth.
The beverage
quantity does
not meet your
requirements.
The TDISC bar code provides
the recommended volume for
every beverage selected. This
volume can also be adapted
to personal requirements.
Reduced quantity:
During the brewing process, press the
Start / Stop button to interrupt this stage.
Increased quantity:
Press and hold the Start / Stop button until
the required beverage quantity has been
reached.
Build-up of limescale in
the appliance could cause
reduced quantity.
Descale the appliance. Please refer here
to the section Descaling. Do not use
descaling agent with phosphoric acid.
Not enough water in the
water tank.
Fill up the tank after making a drink and
press the Start / Stop button. Your drink
will then be brewed ready for you.
Troubleshooting
C12_TAS100_TEXT_GBCH_8001224680.indb 5C12_TAS100_TEXT_GBCH_8001224680.indb 5 22.06.2021 10:02:0022.06.2021 10:02:00
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