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Frequently asked q uestions
The following simple issues can be handled by the user. Please call Sunpentown Customer
Service at 1-800-330-0388 if the issues are not settled.
Warm tips:
◆The wine cooler enclosure may emit heat during operation specially in summer, this is caused by
the radiation of the condenser, and it is a normal phenomenon.
◆Condensation: condensation phenomenon will be detected on the exterior surface and door
seals of the freezer when the ambient humidity is large, this is a normal phenomenon, and the
condensation can be wiped away with a dry towel.
◆Airow sound: Refrigerants circulating in the refrigerant lines will produce eruption of sound and
grunts which is normal does not affect the cooling effect.
◆Buzz: Buzz will be generated by running compressor specially when starting up or shutting down.
◆Clatter: The solenoid valve or electric switch valve will clatter which is a normal phenomenon
and does not affect the operation.
◆The refrigerating chamber will periodically frost and defrost (water drops will be generated on the
backside of the refrigerating chamber when defrosting) which are normal.
No power
Odor
Unit is not cold enough
Long-term operation
of compressor
The wine cooler door
can not be properly
closed.
Loud noises
Check if cooler is plugged and connected to power;
Low voltage;
Power failure or circuit tripped
Was food placed in the wine cooler?
Whether foods are rotten;
Whether the interior shall be cleaned.
Check temperature control setting.
External environment may be too high.
Door opened too frequently or left open too long.
It is normal that wine cooler operates for longer time in
summer when the ambient temperature is higher;
Frequent opening of wine cooler door.
Thick frost layer (defrost is needed)
The door is stuck, check for objects
Unit is not leveled
Shelves are out of position..
Check if bottles are properly placed
Unit is not leveled.
Some noise are from the ow of refrigerant, which is normal.
11
Door gasket does not seal completely.
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