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25
QUALITY
Safety and quality is very important to HEMA. We have our own laboratory, which assesses
all equipment in terms of electrical safety and ease of use, before it is included in our range.
HEMA also monitors the product quality in collaboration with the manufacturer.
SECURITY
This HEMA item may be fitted with a plastic anti-theft strip. You will find the strip on the
bottom of the product. This strip does not influence the quality or the operation of the
product and can be removed without a problem.
FAULTS AND REPAIRS
If this device needs to be repaired, you can hand it in at a HEMA branch after packing the
product securely. Do not try to repair this product yourself. For repairs that fall within the
warranty period, you will need to show a proof of purchase and the warranty document.
Regularly check the power cord for damage. If there is any damage to the cord set, please
return the item to a HEMA branch for repair. Do not try to replace it yourself. For safety
reasons we recommend that you do not carry out any repairs to an electrical device
yourself.
WARRANTY
The warranty period is 2 years from the date of purchase. Always keep your receipt in a
safe place. It’s handy if you take a picture of the receipt and save it somewhere. Then you
will always have an easy-to-read receipt in your possession.
WARRANTY CONDITIONS
HEMA quality guarantee
HEMA guarantees that the product you have purchased meets the standards our customers
are entitled to expect in terms of quality and product properties. These warranty conditions
do not affect your statutory or consumer rights and apply in all countries where there are
HEMA branches.
Warranty claims
If you wish to make a warranty claim, please return the product with proof of purchase to
one of our stores. The store will determine whether to replace the product (with an identical
or equivalent product), accept the product for repair within a reasonable period of time or
refund the price of the product.
Invalidation of warranty
The warranty on this article is invalidated if the fault or defect is caused by:
a) normal wear and tear
b) external damage (for example, damage caused by exposure to sand or moisture
or due to falling of the product, etc.)
c) improper or inappropriate use
d) overdue or incorrect maintenance, including repairs that were not authorised by
HEMA
The above list does not exclude other possible reasons for defects not being covered by
the warranty.
Added confidence when choosing a HEMA product
You may swap or return the product within 30 days after purchase (provided it is
undamaged and you have proof of purchase).
1 November 2019
HEMA BV
PO Box 37110
1030 AC Amsterdam
The Netherlands
These warranty conditions apply without prejudice to the customer’s statutory rights or any
other claims by the customer.
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