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49-50322 25
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Other taste and/
or odorW
High quality product water may have a
different taste than what you’re used to.
This is normal.
Low water usage. Completely drain system and allow to refill.
Contamination in product water storage. Use sanitizing procedures.
Prefil ter and postfilter need to be
changed.
Replace the prefilter and postfilter.
Sanitize system.
Water leaking
from faucet air
gap hole
Drain side of faucet air gap (3/8” tubing)
plugged, restricted or incorrectly
connected to the drain.
Inspect and eliminate restriction or plug. It is important that
there are no dips, loops or low spots in the drain line from
the faucet air gap to the drain pipe. Refer to Installation
Instructions for proper drain connection. If drain line
adapter was used as the drain point, periodic inspection/
cleaning is recommended.
System makes
product water
slowly
This is normal. Water flow rate will be lower than your regular faucet. It
takes 3–4 hours to fill the tank.
Water supply to the Reverse Osmosis
system not within specifications.
Increase water pressure, precondition the water, etc.,
as needed to conform before doing maintenance on the
Reverse Osmosis system.
Prefilter cartridge plugged with
sediments.
Replace the prefilter. If rate does not increase, replace the
postfilter.
Reverse Osmosis membrane plugged
with sediments.
Replace Reverse Osmosis membrane cartridge, flow
control and battery in the faucet base.
No Water Water supply valve not turned on. Turn water supply valve on. See diagram on page 14.
After filter change, tank is empty. It takes 3–4 hours for RO system to provide enough water
to fill the tank.
Leaks at fittings Improperly installed. Reinstall. See Installation Instructions.
Sounds you may
hear
Sink drain, drain water from system. This is normal.
Drain line can be installed to an alternative drain, such as
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drain configurations.
Faucet air gap—drain water flowing
through the faucet air gap. This may
be associated with high pressure water
supply, generally 80 psi or greater.
Install a pressure regulator in the house water supply
system to reduce the pressure below 80 psi.
An alternative flow restrictor for high pressure installations
is available from GE (see item #31 on the parts list, page
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